Work Skills Dealing with Customers

Work Skills – Dealing With Customers.

WHY TAKE THIS COURSE?

Are you thinking about work within a service industry or retail? Would you like to excel in a customer service or retail environment? Then this course is for you. First Steps into Retail and Customer Service will give the skills and abilities to create excellent customer experiences. You will also have lots of fun improving your confidence, your interview skills and knowledge of customer care related job roles, all in a relaxing, friendly and welcoming environment.

WHAT ARE THE KEY TOPICS IT WILL COVER?

·  Understanding the benefits of good customer service

·  Managing customer expectations

·  How to make a great first impression and improve the customers perception

·  How to create a good impression through appearance and behaviour.

·  Master effective communication skills when interacting with customers face-to-face, over the phone or in writing.

·  How to build professional relationships with colleagues and customers and how to build trust.

WHO WILL THE COURSE SUIT?

You do not need any qualifications to do this course and it is suitable to any adult who wants to gain and improve skills and knowledge of customer service industry in a fun, friendly and creative environment. You will get a Certificate of Attendance which will be useful for your CV and your future employment prospects.

IS THERE A QUALIFICATION AT THE END OF THE COURSE?

No. There are no formal assessments but you will each be given an Individual Learning Plan where you will find key objectives for the course. You will be asked if you have any of your own personal learning objectives and your tutor will try to accommodate these topics if at all possible. We will ask you to review your learning to make sure that everything on the course meets your expectations.

Priestley College Adult Learner Services – 01925 624455