Woodstock First Nation
Business Continuity Plan
Table of Contents
1. Introduction and Purpose 1
2. Understanding the Community Structure 1
2.1 Community Strategic Planning Information 1
2.2 Community Interdependencies 3
2.2.1 Internal Interdependencies 3
2.2.2 External Interdependencies 5
2.3 Community Emergency Readiness Experience 13
2.4 Incidence Readiness and Response 13
2.5 Incidence Escalation and Invocation 14
2.6 The Invocation Process 15
2.6.1 Implementation Criteria 15
2.6.2 Activation Levels 16
3. Risk Assessment 17
4. List of Departments and Community Services 21
5. Business Impact Analysis for All Services 21
5.1 Assumptions 21
5.2 Band Administration 22
5.2.1 Business Impact Analysis 22
5.2.2 Services/Information/Data Required to Support 23
5.2.3 Impact of Loss 23
5.3 Capital 24
5.3.1 Business Impact Analysis 24
5.3.2 Services/Information/Data Required to Support 25
5.3.3 Impact of Loss 25
5.4 Chief & Council 26
5.4.1 Business Impact Analysis 26
5.4.2 Services/Information/Data Required to Support 26
5.4.3 Impact of Loss 27
5.5 Child & Family Services 28
5.5.1 Business Impact Analysis 28
5.5.2 Services/Information/Data Required to Support 28
5.5.3 Impact of Loss 29
5.6 Child Development Centre 29
5.6.1 Business Impact Analysis 29
5.6.2 Services/Information/Data Required to Support 30
5.6.3 Impact of Loss 30
5.7 Economic Development 31
5.7.1 Business Impact Analysis 31
5.7.2 Services/Information/Data Required to Support 32
5.7.3 Impact of Loss 32
5.8 Education 33
5.8.1 Business Impact Analysis 33
5.8.2 Services/Information/Data Required to Support 34
5.8.3 Impact of Loss 35
5.9 Fisheries 35
5.9.1 Business Impact Analysis 35
5.9.2 Services/Information/Data Required to Support 36
5.9.3 Impact of Loss 36
5.10 Forestry 37
5.10.1 Business Impact Analysis 37
5.10.2 Services/Information/Data Required to Support 38
5.10.3 Impact of Loss 38
5.11 Health 39
5.11.1 Business Impact Analysis 39
5.11.2 Services/Information/Data Required to Support 40
5.11.3 Impact of Loss 41
5.12 Hot Lunch Program 42
5.12.1 Business Impact Analysis 42
5.12.2 Services/Information/Data Required to Support 43
5.12.3 Impact of Loss 43
5.13 Human Resources Development 44
5.13.1 Business Impact Analysis 44
5.13.2 Services/Information/Data Required to Support 44
5.13.3 Impact of Loss 45
5.14 Membership 45
5.14.1 Business Impact Analysis 45
5.14.2 Services/Information/Data Required to Support 46
5.14.3 Impact of Loss 46
5.15 Operations & Maintenance 47
5.15.1 Business Impact Analysis 47
5.15.2 Services/Information/Data Required to Support 47
5.15.3 Impact of Loss 48
5.16 Policing 49
5.16.1 Business Impact Analysis 49
5.16.2 Services/Information/Data Required to Support 50
5.16.3 Impact of Loss 50
5.17 Social Assistance 50
5.17.1 Business Impact Analysis 50
5.17.2 Services/Information/Data Required to Support 51
5.17.3 Impact of Loss 51
5.18 Tutoring Centre 52
5.18.1 Business Impact Analysis 52
5.18.2 Services/Information/Data Required to Support 53
5.18.3 Impact of Loss 53
6. Prioritization of Urgent Services 54
7. Resource Requirements 56
7.1 Resource Requirements – Technology, Facilities, and Other Resources 57
7.2 Resource Requirements – Resource Requirements for Human Resources 88
7.3 Resource Requirements – Resource Summary for Human Resources 104
8. Business Continuity Management Response Mode 106
8.1 The First Few Hours Checklist of Actions 106
9. Testing and Debriefing on the Response 109
9.1 Post-Event Action Debrief 109
Appendix A – Decision Log 110
Appendix B – List of Community Services 111
Appendix C – Staff Listing and Contact Information 114
Appendix D – Log of Reviews of the Impact Analysis for Each Program/Service 118
Woodstock First Nation
Business Continuity Plan
1. Introduction and Purpose
The purpose of the Woodstock First Nation Business Continuity Management Plan is to ensure that urgent services are available without interruption to members of Woodstock First Nation in the event of a crisis, disaster or pandemic. As a result, the goals of this plan are to:
1. Preserve the health, safety and well being of community members.
2. Ensure and maintain confidence in community leaders.
3. Provide Woodstock First Nation with the tools and plans it needs to successfully handle a crisis.
4. Assist with communication during a crisis.
5. Improve the probability of a successful recovery, and;
6. Safeguards value and trust with investors.[1]
2. Understanding the Community Structure
2.1 Community Strategic Planning Information
This business continuity plan conforms with the overall vision of Woodstock First Nation along with its values and philosophy. Fore more information about WFN’s strategic direction, please refer to its strategic plan.
Vision / Weci mowi wicohkemtolhtiyekw wellham peskw; kesna psiw k’telnapemnoohk, naka psiw skicinowohkeli welayohtekw (to enable our community members to become self-sufficient in order to create individual, family and community prosperity).Values/Philosophy / · Future generations: We are building our community for children and for our future children and grandchildren. The decisions we make today will be made with them in mind.
· A strong community: The community of Woodstock First Nation is more than the sum total of its parts. We are strong, bound by our Maliseet history, Mother Earth and our spiritual beliefs.
· A healthy community: Our community continues to grow. Having a safe and healthy community will help set the foundation for future success in all access of life. This includes building a healthy body, a healthy mind, a healthy spirit, and a healthy community.
· A healthy environment: A healthy environment and Mother Earth will help ensure it will provide for us for years to come. The direction we take will be founded on sound environmental decision-making.
· Respect: We have respect for the land, each other, and others. We will maintain this integrity.
· Fairness and equity: We strive for fairness and equitable policies and practices to aim to maximize benefits for all.
· A strong, accountable government: A duly elected government that maintains transparency and accountability, including financial accountability, ensures our government is strong and is regarded as such in the community and by other governments.
· Treaty: The treaty forms the backbone of our government to government relationship with Canada. We will work continually to ensure that the treaty promises made are fulfilled.
· Self-sufficiency: Generating our own revenue will increase community employment, support education and training, and better help to integrate our members and community into the larger regional economy. In turn, we will become increasingly more self-sufficient and will be able to lead our own future.
Key Stakeholders / · Chief and Council
· Royal Bank of Canada
· Federal government
· Provincial government, including the Department of Natural Resources (Forestry)
· Daycare/Aboriginal Headstart
Community Locations / There is only one residential land base for Woodstock located adjacent to the town of Woodstock along the St. John River. The mailing address for the band administration is:
Woodstock First Nation
3 Wulastook Court
Woodstock First Nation, NB E7M 4K6
Tel: (506) 328-3303
2.2 Community Interdependencies
2.2.1 Internal Interdependencies
Woodstock First Nation’s internal interdependencies are presented below and outlines the internal departments that are dependent on each other for daily operations.
The departments at Woodstock First Nation include:
1. Chief and Council
2. Band administration (this includes the controller, Band Manager, and maintenance supervisor)
3. Capital and housing
4. Child and family services
5. Child development centre (includes the Aboriginal head start and day care)
6. Eagles Nest
7. Economic development
8. Education
9. Fisheries
10. Forestry
11. Health centre
12. Hot lunch program
13. Human resources development
14. Maliseet Fuels I
15. Maliseet Fuels II
16. Membership
17. Operations and maintenance
18. Policing
19. Social assistance
20. Tutoring centre
The Chief and Council oversee all operations at Woodstock First Nation. Each councillor is responsible for a portfolio and oversees the operation of the particular departments and services that fall under that portfolio.
The departments along with the lines of accountability are represented in the organizational chart below.
Woodstock First Nation – Business Continuity Plan – March 31, 2013 151
Chart 1: Organizational Chart
Woodstock First Nation – Business Continuity Plan – March 31, 2013 151
In terms of internal interdependencies:
· All departments, except for Eagles Nest, are directly dependent on Chief and Council.
· All departments, except for Eagles Nest, are directly dependent on the finance department.
· Chief and Council depends on the finance department for information, the First Nation membership for feedback, and program directors for advice and information.
· The finance department depends on the department of economic development for financing.
· Policing services are provided by the First Nation constable.
· Water/wastewater is provided by the Water/Waste Water Operators.
· Water testing is conducted by provided by the Water/Waste Water Operators. Additional testing is provided by Health Canada. The Water/Waste Water Operators conduct e-coli and chlorine residual testing; this testing is done continually. Health Canada conducts the same tests as a control for WFN testing; Health Canada tests monthly.
· Snow plowing is provided by the Woodstock First Nation roads and streets crew.
· The St. John River Valley Tribal Council provides professional services to the First Nation, including legal and accounting services.
2.2.2 External Interdependencies
Woodstock First Nation’s external interdependencies outlines the external agencies and companies on which the First Nation is reliant on for services.
Major Funding Sources
· AANDC
· Health Canada
· Solicitor General (First Nation Constable)
· Government of New Brunswick
o HST rebates
o Gas/tobacco rebates
o Mentoring program at local schools (off the First Nation)
o Forestry royalties
o Enhancement agreement (between the province of New Brunswick and Woodstock First Nation regarding school tuition) Is this a good way of saying it?
· St. John River Valley Tribal Council
· North Shore Micmac District Council
· Forestry quotas (royalties)
o AV Nackawic
o Twin River
o JD Irving Woodland
· Fishery quotas (for lobster, sea urchins, scallops and swordfish; WFN fishes most of the lobster quota & leases the rest)
o Oceanview Fisheries
o CR Lobster
o Delap Cove
o Point Queen Cove Fisheries
· Fisheries and Oceans Canada
o Aboriginal Fisheries Strategy (AFS) program
o Atlantic Integrated Commercial Fisheries Initiative (AICFI) program
o Atlantic Integrated Fisheries Diversification Initiative
· Day care fees
· CMHC
o Mortgage subsidy (partial)
o Homeowner Residential Rehabilitation Assistance Program (RRAP) funding
o Gas bars
o Gas/diesel
o Groceries
o Tobacco
o VLTs (10 machines at Maliseet Fuels II and 25 at Eagles Nest)
o Eagles Nest
o Bingo
o Tobacco
Sources of Loans/Financing
· Royal Bank
o Business loans
o Line of credit
o Mortgages
· CIBC
o Mortgages
· Bank of Nova Scotia
o Mortgage
· CMHC
o Mortgages
· Ulnooweg Development Group Inc.
o Sawmill Loan
Fire Services
· Town of Woodstock
Policing
· RCMP
· First Nation Constable
Snowplowing/Road Maintenance
· Department of Transportation (Government of New Brunswick)
Emergency Services
· 911 for policing and ambulance
Government of New Brunswick
· Education
· Forestry services
· EMO
Woodstock First Nation’s main vendors, organized by department, are:
Suppliers to WFN Family Services
1. Arthur Lamrock
2. Bell Aliant
3. Bell Mobility Inc.
4. Brian's Home Furnishings
5. Canadian Red Cross
6. Carleton Civic Center
7. Cindy Lofstrum
8. Compass Food Group
9. Compass Group Canada
10. Covey Basics
11. Creative Advertising
12. Crisis and Trauma Resource Institute
13. CTRI Inc.
14. Cummings Building Supplies
15. CVCDSI - Early Intervention
16. Family First Human Services Inc.
17. FiiXiiT Technology Solutions
18. First Nation Youth Rehabilitation Center
19. Fredericton Sexual Crisis Centre
20. Fresh Beginnings
21. Home Zone Electronics
22. Larsen Security
23. Lee Dow
24. Likomo Lofstrum
25. Metapra Associates Inc.
26. Michael P. Perley Professional Corporation
27. NB Power
28. Newnham & Slipp Pharmacy
29. Osco Pharmacy 7552
30. Proactive Therapy Services
31. Purolator Courier Ltd.
32. River Valley Health
33. River Valley Vision
34. River Valley Wellness Centre
35. Shoppers Drug Mart
36. SOS Fire Protecion Ltd.
37. Spurwink
38. The Drugstore Pharmacy
39. Valley Outreach
40. Whisco Limited
Suppliers to WFN Fisheries
1. Alpha Security Services Inc.
2. Armstrong Communication Ltd.
3. Arrow Fuel Co.
4. Atlantic Catch Data Ltd.
5. Bell Aliant
6. BenMark Trucking Ltd.
7. Bev Dickinson
8. Curries Ace Hardware
9. D'eon Boat Building Ltd.
10. Energie NB Power
11. Fairway Insurance Inc.
12. Friendship Trap Company
13. Fundy Marine Service Centre
14. General Marine Service Ltd.
15. Grand Manan Boats Ltd.
16. In the Bay Fisheries Ltd.
17. Island Home Hardware
18. Island Truck Repair Inc.
19. Oceanview Fisheries Ltd.
20. Purolator
21. Rainbow Net & Rigging Ltd.
22. SEEFISH
23. Spruce Hill Shop
24. Valley Chainsaw
25. Waterfront Fabricating Ltd.
Suppliers to WFN Health Centre
1. A.R. Menzies and Sons
2. Bell Aliant
3. Bell Mobility
4. Canadian Red Cross
5. Covey Basics
6. Dr. Michael Perley
7. Excel Chemwide Industrial Inc.
8. Home Hardware/Stewart and Stewart
9. Home Zone Electronics
10. Intelligent Housing Systems
11. Larsen Electric
12. Larsen Security
13. Le Groupe Sports - Inter Plus Inc.
14. Lee Dow
15. Mary Lou's Blood Collection Service
16. Media Smart
17. Mi'kmaw Kina'matnewey
18. NB Power
19. NEBS Business Products Limited
20. Newnham & Slipp Pharmacy
21. Off The Wall Graphics
22. Pitney Bowes
23. Purolator Courier Ltd.
24. River Valley Health
25. River Valley Lifeline
26. River Valley Vision
27. River Valley Wellness Centre
28. SOS Fire Protection
29. Source Medical Corporation
30. Spanky's Taxi
31. Superior Medical Limited
32. The Drugstore Pharmacy
33. The Stevens Company Limited
34. Thomas the Florist
35. Valley Refrigeration and Air Conditioning Ltd.
36. Whisco Limited
37. Xplornet
Suppliers to Woodstock First Nation (Government & Administration)
1. Acadia University
2. Air Exchanger Guys
3. Air Liquide Canada Inc.
4. Bell Aliant
5. Bell Mobility Inc.
6. Big Cove YMCA Camp
7. Blackies Meat Shop
8. Brian's Home Furnishings
9. C & D Woodland Services Ltd.
10. C N B Builders Inc.
11. Canada Mortgage and Housing Corporation
12. Cabot Shipping Supplies Ltd
13. Cain Insurance Services Ltd.
14. Canadian Red Cross
15. Carr's Meat shop
16. Carr's Septic Service
17. Coast Tire & Auto Service
18. Coastal Controls & Instrumentation