Performance Assessment and Development

Panera Bread Performance Assessment

and Development Form

Panera Bread

Performance Assessment and Development

Bakery-Cafe Manager

NAME:

DATE:

Purpose

Create a two-way discussion about present and recent past performance and provide a common understanding for future growth.

Process (action steps)

Follow these steps to complete your performance assessment:

1. Complete the Motivators section below, the self-assessment sections for each of the seven (7) roles (see right), and the self-assessment section for the Key Metrics and Summary. Save form to Desktop or My Documents.

2. Attach and e-mail this form to your District Manager (DM)/JVP. He or she will complete the DM/JVP sections for each role, the key metrics, the summary, and the overall performance rating.

3. Meet with your DM/JVP to compare and discuss performance. He or she should bring supporting documents (cafe results, audits, etc.) to the meeting. After discussing performance, your DM/JVP will review The Motivators section with you to optimize your Panera experience.

4. Your DM/JVP will provide a copy of the completed form to you and place one in your personnel file.

5. Finally, your DM/JVP will meet with you to discuss your Individual Development and/or Action Plan.

Section One – The Motivators

Click the drop down menus below to rank the motivators from one to eight (one is most important, eight is least), and then assess to what degree (high, medium, low) each is currently being met through your work at Panera.

RANK /

DEGREE

/ MOTIVATORS
Click Here12345678 / Click Herehighmediumlow / Rewarding Work: The challenge, importance and creativity of the work itself.
Click Here12345678 / Click Herehighmediumlow / Responsibility with Authority: The opportunity to run your own small business and positively impact the lives of customers and employees.
Click Here12345678 / Click Herehighmediumlow / Growing Personally and Professionally: Developing life skills, acquiring management capabilities, and learning about the food/restaurant business.
Click Here12345678 / Click Herehighmediumlow / Pride in Where I Work: Being part of something worthy of your best. Panera’s emphasis on superior bread, quality and commitment to serving customers.
Click Here12345678 / Click Herehighmediumlow / Potential for Career Advancement: The opportunity to secure a career through productive job performance and membership in a successful company.
Click Here12345678 / Click Herehighmediumlow / Positive Work Environment: A safe and attractive physical environment with friendly and respectful colleagues and positive relations with the local community.
Click Here12345678 / Click Herehighmediumlow / Work-Life Balance: The ability to control your schedule, manage your time, and create a desirable quality of life.
Click Here12345678 / Click Herehighmediumlow / Performance Based Compensation: The pay, benefits and perks offered by Panera for a job well done.

Section Two – The Roles

Characteristics:

• Sources, interviews and selects high-caliber associates.

• Identifies associate training needs; interprets and explains policies, plans, and programs; coordinates and/or provides appropriate training to ensure associates are engaged and contributing fully.

• Creates an inclusive work environment that values all associates and respects diversity in all forms. Strives to offer opportunities for work/life balance.

• Communicates changes openly, solicits and encourages feedback, anticipates resistance to change, explains rationale behind changes, and follows up to manage change.

• Demonstrates a high level of emotional maturity by dealing with issues rather than emotions and resolves conflicts impartially through a win-win approach.

Behaviors/Actions to consider:

• Assumes additional responsibility and demonstrates commitment through teamwork.

• Gives feedback and brings solutions to problems.

• Is able to complete tasks within appropriate time frame.

• Executes all aspects of PPC.

GM Rating:
Exceeds Expectations / Meets Expectations / Below Expectations
GM’s comments on particular strengths and areas for growth:
enter comments here
DM/JVP Rating:
Exceeds Expectations / Meets Expectations / Below Expectations
DM’s/JVP’s observations on particular strengths and areas for growth:
enter comments here

Characteristics:

• Maintains high standards of integrity and acts consistently with the overall values of the business.

• Uses resources such as District Manager, Support Center and Human Resources to educate and expand management and administrative skills.

• Fully and actively participates in Panera sponsored learning activities and seeks personal growth, intellectually and organizationally.

• Works constructively under pressure and responds positively to changes and ambiguity.

• Displays an appropriate sense of humor.

• Exhibits enthusiasm, emotional energy and maturity, and ownership behavior for work and the company.

• Solicits feedback on personal performance from supervisors, peers and subordinates.

Action/Behaviors to consider:

• Uses tools and systems effectively.

• Utilizes training opportunities.

Characteristics:

· Follows all operational procedures, executes consistently, and proactively identifies ways to improve efficiency.

· Demonstrates a keen sense for understanding what is happening in the café and the actions to take than will impact results.

· Within business framework and guidelines, creatively chooses options and tactics to increase sales and drive efficiency. Anticipates problems and has a well-developed set of responses that can be adapted to fit the situation.

· Develops solutions to problems in unexpected and stressful situations.

· Assigns clear authority and accountability.

· Maintains high standards of restaurant cleanliness, sanitation, food quality, and facility management.

Behaviors/Actions to consider:

· Performs effective travel paths.

· Uses Labor System, shift routines, labor scheduler, deployment charts, bakery opportunity report; Bakery opener checklist in Manager Handbook.

· IVR scores.

Characteristics:

• Provides performance feedback, recognizes accomplishments, and makes impartial reward decisions.

• Guides, coaches and motivates associates by providing guidance, solving problems, mediating employee disputes, leading by example, and delegating appropriately.

Actions/Behaviors to Consider:

• Is pro-active about turnover.

• Associate satisfaction regarding respect and ability to motivate.

• Commits to Planet Bread.

• Training specialist is in place and matrix is up-to-date.

• Certified trainers are in place.

• Is successful in developing associates, shift supervisors and assistant managers.

Characteristics:

• Demonstrates superior customer service through personally interacting with customers, listening attentively and receptively to customer feedback, delivering on customer commitments, and customizing approaches to fit customers’ needs.

• Promotes and reinforces Concept Essence to associates and customers through word-of-mouth, executing marketing strategies, and supporting promotional events.

• Exhibits enthusiasm and energy for Panera, displays an appropriate sense of humor, and approaches work as an “owner.”

Actions/Behaviors to Consider:

• Conducts bread bashes.

• Executes all action plans.

• Sales and transaction growth are constantly increasing.

• IVR scores and customer comments.

Characteristics:

• Actively seeks opportunities to connect and involve Panera in the community.

• Serves as the voice of the customer within Panera by channeling customer feedback to appropriate management to improve future performance.

• Understands the competition, industry, and environment and responds with appropriate strategies.

Behaviors/Actions to consider:

• Is able to formulate effective action plan.

Characteristics:

• Analyzes profit and loss results, customer satisfaction measures, and other key performance factors and develops action plans to improve results.

• Insures systems and administrative processes are used efficiently to drive productivity and maintain/enhance quality.

Behaviors/Actions to consider:

• EffectivlyEffectively and consistently uses tools and systems.

• CompletiesCompletes self-performance audits of bakery-cafe.

• Effectively utilizes diagnostics.

• Tools and systems are used effectively and are reflected by MOF, audit scores, etc.

Section Three: Key Metrics

The metrics below indicate important measures of GM performance.

SALES

PEOPLE SYSTEMS (Turnover, Cross Training, Certified Trainers, Recruiting/Selection)

PRODUCT

ENVIRONMENT

GREAT SERVICE

GM Rating:
Exceeds Expectations / Meets Expectations / Below Expectations
GM’s comments on particular strengths and areas for growth:
enter comments here
DM/JVP Rating:
Exceeds Expectations / Meets Expectations / Below Expectations
DM’s/JVP’s observations on particular strengths and areas for growth:
enter comments here
COST BALANCING
GM Rating:
Exceeds Expectations / Meets Expectations / Below Expectations
GM’s comments on particular strengths and areas for growth:
enter comments here
DM/JVP Rating:
Exceeds Expectations / Meets Expectations / Below Expectations
DM’s/JVP’s observations on particular strengths and areas for growth:
enter comments here

Section Four: Summary and Overall Rating

Briefly describe below your overall performance. This summary brings together the information from all sections.

GM Summary
enter summary here
DM/JVP Summary
enter summary here

Overall General Manager Rating (District Manager/JVP completes):

Exceeds Expectations / Meets Expectations / Below Expectations

Signatures (Upon completion of assessment, print and sign three copies for GM, DM, and Personnel File)

I have read and discussed this Performance Assessment and Development Form with my Manager and I understand its contents.

General Manager: Date:

District Manager/: Date:

JVP

Bakery-Cafe Manager

Performance Assessment and Development

Panera Bread

Performance Assessment and Development

Purpose

Section One – The Motivators

DEGREE

Section Three: Key Metrics

SALES

PEOPLE SYSTEMS (Turnover, Cross Training, Certified Trainers, Recruiting/Selection)

PRODUCT

ENVIRONMENT

GREAT SERVICE

Section Four: Summary and Overall Rating

General Manager: ______Date: ______

District Manager/: ______Date: ______

General Manager: Date:

District Manager/: Date: