Which of the following is NOT among the reasons that businesses value employees who have good interpersonal communication skills?
Population growth.
Correct.
Downsizing.
Incorrect.
Technology.
Incorrect.
Workplace diversity.
Incorrect.
The greeting to a conversation
provides information about the relationship between the participants.
Correct.
may be direct or indirect.
Incorrect.
must be verbal.
Incorrect.
should be positive and upbeat.
Incorrect.
Which of the following is NOT an appropriate method for maintaining meeting records?
Have the leader make notes after the meeting.
Correct.
Ask a group member to serve as recorder.
Incorrect.
Ask a support staff member to take notes.
Incorrect.
Elect someone to be a permanent recorder.
Incorrect.
A small group meeting participant spends most of his or her time:
listening.
Correct.
organizing materials.
Incorrect.
speaking.
Incorrect.
taking notes.
Incorrect.
Audio conferences use
telephone technology.
Correct.
interactive cameras.
Incorrect.
microphones.
Incorrect.
pagers.
Incorrect.
The size and complexity of a collaborative writing team will depend on the
nature of the report, proposal, or other message.
Correct.
deadline date of the report, proposal, or other message.
Incorrect.
loyalty of the employees.
Incorrect.
writing ability of the group members.
Incorrect.
When having a telephone conversation with someone who has a foreign accent:
ask the speaker to repeat his or her statement or question.
Correct.
hurry through the conversation.
Incorrect.
pretend to understand.
Incorrect.
speak louder than normal.
Incorrect.
A leader's primary role during a meeting is to
lead the group discussion.
Correct.
be time conscious.
Incorrect.
maintain appropriate records.
Incorrect.
prepare the meeting facility.
Incorrect.
Which of the following is NOT a key for successful telephone conversations?
Make detailed notes of everything that is said.
Correct.
Be businesslike.
Incorrect.
Use courteous words.
Incorrect.
Visualize your receiver.
Incorrect.
When you have forgotten the name of someone who initiates a conversation with you,
politely ask the person his/her name.
Correct.
continue conversing and use "Sir" or "Ma'am" in place of the person's name.
Incorrect.
engage in the conversation without using a name or title.
Incorrect.
excuse yourself and ask someone else to tell you the person's name.
Incorrect.
Someone who has strong interpersonal communication skills may be described as having good "soft skills."
True
Correct.
False
Incorrect.
Never admit you've forgotten someone's name; the conversation will help you remember who the person is.
False
Correct.
True
Incorrect.
One-to-one oral communication is less valuable in business than is one-to-one written communication.
True
Correct.
False
Incorrect.
Trust and respect are key elements in establishing ongoing positive relationships.
False
Correct.
True
Incorrect.
The Introduction to a conversation may be direct or indirect.
False
Correct.
True
Incorrect.
Only those who play a role in reaching a group's goals should be invited to a meeting.
True
Correct.
False
Incorrect.
When a manager hears two employees talking in raised voices, the manager must facilitate a resolution to the conflict.
False
Correct.
True
Incorrect.
A leader should never resolve a group conflict simply by moving to the next agenda item because he or she believes the conflict isn't worth the group's time.
False
Correct.
True
Incorrect.
Agendas are less important for audio and video conferences than for face-to-face meetings.
False
Correct.
True
Incorrect.
In collaborative writing, the task of analyzing the receiver is done by the group.
True
Correct.
False
Incorrect.