Test 4
Chapters 15 - 18
MKT 123 - Small Business Management
Fall2004
Mr. Michael Mancini
20 questions: True\False: Choose "T" for Trueor "F" for False
  1. In order to identify or measure a competitive advantage for your small business, you must have a comparison base.

A) True B) False

  1. The term Operations can defined as: Acquisition and utilization of resources to achieve organizational goals.

A) True B) False

  1. When recruiting employees, you first need to generate a pool of applicants.

A) True B) False

  1. According to the textbook, At-Will Doctrine is defined as: The legal restrictions on an employer’s ability to discharge an employee without just cause.

A) True B) False

  1. While you are interviewing a job applicant, you have a responsibility to ask only job related questions.

A) True B) False

  1. The textbook defines Job Specification as: The identification of the knowledge, skills, abilities, and other characteristics an employee would need to perform the job.

A) True B) False

  1. The purpose of the Job Description is to identify the duties, tasks, and responsibilities of the position.

A) True B) False

  1. Excluding leap year, there are 8,760 hours in a year.

A) True B) False

  1. The acronym ROQ stands for Return on Quality.

A) True B) False

  1. The acronym TQM stands for Total Quality Management, which is based on the writings of W. Edwards Deming.

A) True B) False

  1. When it comes to motivating employees, Fearis the best overall motivator and should be used as often as possible.

A) True B) False

  1. The textbook defines Delegation as:” Granting authority and responsibility for a specific task to another member of an organization; empowerment to accomplish a task effectively.

A) True B) False

  1. The textbook defines Leadership as: The process of directing and influencing the actions of members within a group.

A) True B) False

  1. According to the textbook, fraud and employee crime cost employers more then $400 million per year.

A) True B) False

  1. The textbook defines Ergonomics as: the study of the interaction between people and machinery.

A) True B) False

  1. In 1913, Henry L. Gantt devised a simple bar graph for scheduling work in any kind of operation, which is used to track the progress of work.

A) True B) False

  1. Six Sigma has to do with the concept of near perfection in production and was initially introduced by the well-known quality expert Phillip B. Crosby in his book “Quality is free”.

A) True B) False

  1. ISO 9000, is a set a generally accepted accounting principles.

A) True B) False

  1. Control charts are used to distinguish random from nonrandom variations in the production of goods.

A) True B) False

  1. The four functions of management are: Planning, organizing, leading and controlling.

A) True B) False

2 Bonus questions -1 point each

1. You do not have to be a small business owner, or even a manager to think like one.

A) True B) False

Write the answer at the bottom

2. What Bowl game is UGA playing in the 2004-2005 season? .

1