FREQUENTLY ASKED QUESTIONS
When can I log in to my ParentPay account?
You can activate yourParentPayaccount and start making payments once you have received your activation letter with your login details. This will have been sent to you prior to the system being introduced in your child’s school.
How can I make a payment?
ParentPay accept Maestro, Switch, Delta, Electron, Solo and Visa debit cards. You can also use MasterCard and Visa credit cards.
We hope all parents will use the new online system, but if you prefer, you can still credit your ParentPay account by using a Paypoint card.
These can be topped-up at your local PayPoint store. Payments via PayPoint can take up to 48 hours to be credited. You can find your local store by visiting thePaypointwebsite. For more information on this option, please contact your school.
Are online ParentPay payments safe and secure?
Yes. All card transactions are processed securely and are encrypted. ParentPay and the school do not have access to your card details.
Standard website addresses begin with the letters http.However, the address for a secure site will always begin with https.
You will also see a small padlock at the bottom/top right of the screen on our login page and after you have logged into your account.
Never enter your card details, or personal data on any web page whose address does not start https.
What about personal information?
We operate under strict guidelines set out by the Data Protection Act and hold a very limited amount of information about you and your child to administer your account.
We do not share or give information to any other organisations.
ParentPay will never contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers.
If you are contacted by someone claiming to be from ParentPay, call ParentPay immediately on 02476 994 820.
I don't have a computer - how can I use ParentPay?
You can access the ParentPay website from your smartphone or tablet, or why not visit yourlocal libraryand book a computer?
Alternatively, you may be able to get access to a computer at your work, but you should check the policy in your workplace before doing this.
What is cashless catering?
Cashless catering is a system to remove the need for children to pay money over the counter when they get their school mealor snack.
By introducing this ParentPay online system, we are simplifying payment arrangements for parents and allowing them access to select their child’s meal online. Children will benefit from increased speed of service and anonymity on free school meals.
What cashless catering system will be used at Catrine Primary School?
The cashless catering system used in our school will be Parental Meal Selection. This system allows you discuss your child’s meal choice with them, make the selection and book online from the weekly menu options available on ParentPay.
What if I don’t have internet access?
The school will provide you with a weekly menu selection form, which you should complete on a weekly basis and hand into the school in advance.
If you pay for your child’s meals, we will provide you with a School Meal PayPoint card to allow to make payment at local PayPoint facilities.
If I do not pay for my child’s booking in time, is the booking cancelled?
Unpaid bookings will result in meals being cancelled two hours after the booking was made and an email will be sent to you advising you of this.
What happens if my child is unable to attend school?
If you have booked your child’s meal and they are unable to attend school due to illness or other reason, the school will cancel your child’s booking for that day when you phone to inform the school that your child will be absent. If you pay for your child’s school meals, any payment made for the day of cancellation will be refunded to your Parents Account on ParentPay.
How do free school meals work?
Pupils entitled to free school meals (including P1-3 pupils) will have their ParentPay account credited each day.
Because all account types are accessed in the same way, whether paid for or free, the new system allows those pupils receiving free school meals to remain completely anonymous.
Free school meal credit balances will not be carried over to the next day.
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