What to look for when hiring a consultant.
Here are some key considerations when hiring an expert consultant rather than a good consultant. These qualities can be critical yet are often overlooked.
Do they ask the right questions?
Choreographing the right questions is both an art and a science. These questions will be refined from years of experience and sound judgement. The situation first thought to be the problem, seldom is. It is the duty of your consultant to delve into the chasm of complexity. They should be asking the tough questions. If they aren’t, they are not doing their job.
Are they a good example?
In fact, good is not good enough. An exemplary example is required. Know that in any situation, the consultant will behave in a way that is professional, respectful and retain confidences. Sometimes, just having a person around the organisation who is committed to high standards can make a subtle, yet significant impact on others.
Are they a committed communicator?
A consultant must be an excellent communicator – articulate, poised yet able to mix in all company. And have a sense of humour. They will be thoughtful and well spoken as they will be remembered, not just for what they say, but how they made people feel.
Do they encourage involvement by all?
Every person affected by a problem must be invited to participate in some capacity. An expert consultant will respectfully insist on this.
To disregard one voice is to welcome defeat on a platter.
People support what they help to create. So allow each the chance to participate, and watch as many of your problems will dilute. The skill lies in designing events to create involvement, then follow up in a meaningful manner.
Are they out there in the trenches?
Your consultant should plan to be with your people and experience situations wherever possible and in whatever form that may take. Nothing beats credibility like someone willing to listen to the concerns of others and serve at the front line.
Do they act as ambassador?
True, long standing loyalty is a rare attribute in business today. An ambassador is loyal to the organisation and the person engaging them. You want to know this person will uphold the highest standards of diplomacy; be gracious and empathic and still deliver attractive as well as unattractive news.
Do they always tell it like it is?
Even if it stings. If an expert consultant sees something, regardless of sensitivity, they should call it to the appropriate stakeholder. Another person inside the organisation on the payroll, may not. Why? Because of politics. An expert consultant with the right amount of experience can reveal the necessary elements with respect, dignity, sensitivity and integrity. They can often say what you may not.
Do they advise how to maximise your investment?
An experienced consultant will be truthful in suggesting ways to create extra value with various options. They will tell you where to save money and where to avoid cutting corners. They will be invested at a personal and professional level, deriving great satisfaction for the outcomes of a project, beyond any fee.
Are they a student of life?
Your consultant will be of greater value if they are interested in a range of endeavours and engage in further education. You will want someone well versed at sitting in the learning seat, as well as being a talented educator themselves. Someone who is learning constantly, picking up on other perspectives, handling greater complexity and delivering solutions in more refined ways will be one of your greatest assets.
Written by Jill +61 (0)411 11 55 99