What Is Staffcare?

What Is Staffcare?

StaffCare

What is StaffCare?

StaffCare is the Counselling and support service for employees of BirminghamCity Council.

What support is on offer?

We offer an Initial Consultation and up to 6 further sessions of counselling or other interventions such as guided self help, psychological coaching and group support. We will work with you to help you to identify the type of support that is appropriate to meet your needs.

To book an Initial Consultation contact:

0121 464 0999

What kind of problems can StaffCare help with?

  • Work problems
  • Personal problems
  • Drug/alcohol problems
  • Trauma
  • Loss and change
  • Work and personal relationship problems

Who can use this service?

The StaffCare service is available to permanent employees of BirminghamCity Council and schools who have a contract with us to provide the service.

We also have contracts with some small agencies that are affiliated with the city council.

If you are unsure of your entitlement to use the service, please check with us.

Additional ‘Non Core’ Services

StaffCare also provides:

  • Stress Management and other bespoke trainings
  • Team building workshops
  • Managerial Consultation
  • Post trauma debriefing
  • Supervision groups

Please note that these interventions incur an additional cost

Comments Complaints and Compliments

Your feedback is important to us. To help us to continue to improve the quality of the service, we will ask you to complete an evaluation form after you have used StaffCare. If you are not satisfied with any aspect of the service, we hope that you will tell us first, to give us the opportunity to rectify the situation.

If you wish to make a complaint or offer any further feedback, please contact:

Liz Aston

StaffCare Clinical Manager

0121 303 3358

Where will my appointment take place?

StaffCare is situated at:

137 Newhall Street

Birmingham

B3 1SF

NB: We also have access to some external affiliated counsellors who are situated in different locations.

How do I arrange an appointment?

  • To arrange an appointment for an Initial Consultation please ring:

0121 464 0999

(09.00 – 16.00 Mon-Fri)

Please note:

Your department will be charged for any missed appointments or late cancellations

Confidentiality

StaffCare notes are kept separately from your Occupational Health notes. No other department or your manager may have information about your reasons for using the service. No-one other than the StaffCare team has access to your notes without your written consent

The only circumstances in which we would be obliged to disclose information are when:

  • The safety and welfare of another person is at risk
  • You were thought to be at serious risk of self-harm and were unable to act on your own behalf.

Our expectations of clients

  • To let us know as soon as possible if you need to cancel or rearrange an appointment, so that we may offer the appointment to someone else.

Please note:

A replacement will not be offered for missed appointments or late cancellations.

StaffCare

Help and support

when you need it