Welcome to Fiducia!
To help you fully integrate with Fiducia in the shortest time, please read through the following carefully.
1. Please ensure that you get all documents as mentioned in A part.
2. Please set up your computer and telephone voice mail in B part.
3. Please attend the Orientation and Navision training which are held by AC for you to familiarise all policies.
A. Documents Required:
1. Company Vision, Mission & Core Values
For you as an overarching guide to all your actions
2. Code of Conduct
As guiding principles for you to behave ethically in the Company
3. Employment Terms & Conditions Offered
For you to familiarize with you’re the benefits in the Company
4. List of department codes & folder
For you to familiarize with all the department codes and the corresponding color of folder.
5. Set up Procedures for email accounts, self-introduction email and telephone voice mail.
6. Office seating plan
For you to familiarise with the other local employees’ seats & extensions
7. Employee Contact List
For you to know all employees of the Group and their contact methods
1. Company Vision, Mission & Core Values
Vision
Fiducia strives to be the preferred professional service provider in China and Hong Kong for a wide range of international companies.
Mission
Purpose:
We deliver critical, value-added services by advising and supporting clients in their China activities.
Business Statement:
We support our clients' decision-making by acting as trusted expert advisors.
Core Values
· QUALITY in providing the best services for our clients, internal and external
· FLEXIBILITY in finding solutions
· INTEGRITY in our actions
· RELIABILITY AND RESPONSIBILITY in fulfilling our commitments
· HONESTY & TRUST indealing with our clients and within Fiducia
· FAIRNESS AND RESPECT to our fellow employees, clients and partners
2. Code of Conduct
Fiducia employees carry themselves according to the highest ethical standards in all situations.
In particular,employees shall be:
1. Professional.
We shall carry out work at all times in the legitimate interests of the clients and other stakeholders involved and discharge our duties with integrity, faithfulness, confidentiality, efficiency, competence and in a non-discriminatory manner. We shall seek to improve and upgrade our professional knowledge and skills in a timely manner.
2. Accurate and Zero-Defect.
We shall set high performance expectations of ourselves. We shall pursue excellence in everything we do and strive for doing the right things at first time and asking the right questions at the right time.
3. Accountable andObjective.
We shall accept responsibility for our own actions and decisions and accountability for the quality of work without prejudice. We shall deal neutrally with all stakeholders andwill not accept any form of advantages.
4. Respectful.
Everyone in Fiducia is a valuable part of the team and makes undeniable contributions. We shall treat each other with respect. We shall also appreciate diverse opinions and think / view through their mind / eyes.
5. Entrepreneurial.
We shall think like owners for the Company's success and be flexible to seize new opportunities. We shall encourage creativity in finding solutions and appropriate risk-taking.
6. Open-minded.
When something doesn't go as we planned, we shall see the situation as opportunity to learn rather than failure and then form a new plan of actions. We shall use different ways to do what we have always done. We shall speak up our opinion in telling others whatwe think.
3. Employment Terms & Conditions of China Offices
2. FMC (Shanghai) Ltd Shenzhen Branch Company
GENERAL TERMS
Working Hours (Fidu-flex) / FMC (Shanghai) Ltd Shenzhen Branch Company
Monday - Friday : 09:00 a.m. - 5:30 p.m.(+-1 hour for 8.5 hrs)
Lunch : 1:00 p.m. - 2:00 p.m.
FMC (Shanghai) Ltd
Monday - Friday : 09:00 a.m. - 5:30 p.m.(+- 30 mins for 8.5 hrs)
Lunch : 1:00 p.m. - 2:00 p.m.
Probation / 3 months
Salary Payment Date / 28th of each month.
Bank for Salary / Bank of Communication
Performance Appraisal Review / November - December
SMART Goals Review / January / July
Fixed Contract / 3 years
Notice Period During Probation / 1 day
Notice Period After Probation / 30 days
Annual Leave / 15 working days
Birthday Leave / The employee can take one day leave on his / her birthday.
Insurance / · Social Security Funds
· Medical Insurance Scheme
· Personal Accident Plan
Training & Professional Development / The company will pay for job-related courses up to a maximum of RMB ¥4,000 a year. The employee must refund these fees if he/she leaves the company within a year from having completed the course.
Work Late / On Weekends /
Public Holidays / Work later than 9:00 p.m. in weekdays or more than 4 hours on weekends / public holiday, employees can claim RMB150/day for taxi fare / cost of dinner / lunch.
Staff Club / All employees are welcome to join the activities held by Staff Club.
Travel / Travel may be required
(Travel allowance of RMB ¥200 for China, HK$200 for HK and Asian Countries, and Euro €40 for Europe.)
4. List of Department Code and Folders
12 Departments = 4 cost centres (*depts.) + 8 profit centres (services)
Dept. Code
/Dept. Name/Other
/Folder Colour
Hong Kong
/ //
Private/Visitors announcement
/Red
*HAC
/Administration Corporate
/Purple - personnel
/Miscellaneous
/Clear
*HBC
/Business Development Corporate/Marketing
/Clear
HCC
/China Consulting
/Grey
HCS
/Corporate Services
/Yellow
HFA
/Finance & Accounting (Client-Facing)
/Green
*HFC
/Finance Corporate
/Light Green
HOS
/Operations Solutions
/Blue
HTS
/Trade Solutions
/Blue
*MGM
/Management
/Clear
China
/ /Shanghai
/ //
Private/Visitors announcement
/Red
*SAC
/Administration Corporate
/Purple - personnel
/Miscellaneous
/Clear
*SBC
/Business Corporate/Marketing
/Clear
SCC
/China Consulting
/Grey
SCS
/China Corporate Services
/Yellow
SFA
/China Finance & Accounting
/Green
*SFC
/Finance Corporate
/Light Green
SOS
/Operations Solutions
/Blue
*SPM
/Personnel Management
/Pink
Shenzhen
/ //
Private/Visitors announcement
/Red
*ZAC
/Administration Corporate
/Purple - personnel
/Miscellaneous
/Clear
ZFA
/Finance & Accounting
/Green
*ZFC
/Finance Corporate
/Light Green
ZTS
/Trade Solutions
/Blue
*ZGM
/Management
/Clear
5. Set up Procedures for email accounts, self-introduction email & telephone voice mail
STEP 1: Accessing your PC, Email & Navision System
Your email address will look like this: (first name)(surname)@fiducia-china.com.
For security reason, staff may access their work email in the company only unless he/she has obtain special approval.
You will receive the first email sent from IT administrator, with links attached, to help you setting up the e-mail account, calendars and accessing the related information easily.
8 important (required) things to do (please refer to the first email):
Example:
1) Setting up / Subscribing Calendars
>Please click “(Add)” in your first email sent by HK Sysadmin to add all calendars.
>How to access Calendars:
STEP 2: Add your signatures in your Google Email Account
Employees have to set up our standard signatures at Google Apps email account:
1. On the top right corner of your inbox, click on theicon and click on 'Settings'
2. On the General tab, scroll down until you reach 'Signature'
3. Paste in the following depending on your situation and add your details:
Standard Email Signature Template
[CN without mobile:]
Best regards,
First Last|Title
T+86xx xxxx xxxxF+86xx xxxx xxxx
Hong Kong| Shanghai|Shenzhen
------
Disclaimer
[CN with mobile:]
Best regards,
First Last|Title
T+86xx xxxx xxxxM+86 xxx xxxx xxxx
Hong Kong| Shanghai|Shenzhen
------
Disclaimer
4. Click on save
STEP 3: Add your personal details in FiduciaNet’s Employee List
You need to visit the website below and login using your email address and password:
http://fiducia-net.fiducia-china.com/member/login
Please edit your own information by clicking on the top right corner “Edit” (next to your email address):
STEP 4: Send a Self-Introduction Email
Draft your self-introduction email by using the following standard template to AC Department first. After approval, you can then send it to
Also, please remember to attach your staff photo at the end of the email (in the content page).
Standard Self-Introduction Template
To: Fiducia-bulletin
Subject: Self-introduction of [FIRST NAME] [LAST NAME (Captialized)] (INITIAL) – [DEPT.]
Hello everyone, I would like to introduction myself to all of your at Fiducia. My name is [NAME]. You may call me [ALIAS] and I am [TITLE] of [DEPT.].
I was born and brought up in [PLACE] and I studied at [FIELD OF STUDIES] at [NAME OF INSTITUE]. After that, I worked for [NAME OF EMPLOYEE] for [X] years. I like [HOBBIES] in my leisure time.
I now looking forward to being a valuable part of the Fiducia Team. You can reach me via email [EMAIL ADRESS] or ext. [EXT].
Best Regards,
[NAME OF EMPLOYEE (email signature)]
Attach: [STAFF PHOTO]
STEP 5: Changing Voice Mail Greeting (Shanghai)
Please record your appropriate voice mail by pressing buttons on your telephone:
Press “Message” icon > Press your pin code (Default as ‘0000’ for all telephones) > press “2” > press “1”
Standard Voice Template - For all (except OS)
Hello, this is <name> of Fiducia Management Consultants. I am currently unavailable. Please leave your message and telephone number, and I will call you back as soon as possible. Thank you.
Standard Voice Template - For OS team only
Hello, you have reached the voice mailbox of <name>. I am currently unavailable. Please leave your message and telephone number, and I will call you back as soon as possible. Thank you.
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