We have received a number of queries following the announcement on the 2nd October that Monarch Airways have ceased trading and entered administration.

We have been in touch with insurers and the below is advice and guidance should you receive any queries from members regarding travel cover as part of the Group Insurance Scheme.

  1. Does the LPF Trusts Group Insurance Scheme cover me in this situation?
  2. In common with most travel insurance policies there is no cover under the LPF Trusts Group Insurance Scheme for this situation unless alternative avenues of claim have been exhausted. Our members should in the first instance contact the Civil Aviation Authority (CAA) to understand what they can claim back and what they are entitled too. They have a dedicated website After trying all other avenues of claim such as the CAA, Credit Card Company and travel agent without success then item 7 should apply to our members.
  1. I have booked a package holiday with Monarch?
  2. Package holidays with Monarch are part of the ATOL scheme administered by the CAA and you will be able to claim a refund under this scheme. Details on how to get a refund will be made available on the CAA website. They are aiming to complete this process before the end of 2017. You should not submit a claim until advised to do so on the CAA website
  1. I booked a flight prior to 14 December 2016 directly with First Aviation Ltd Trading as Monarch Airlines?
  2. Under these circumstances you should have received an ATOL Certificate stating that your flight is ATOL protected and you will receive a refund under this scheme. Details of making a claim will be on the CAA website
  1. I booked a flight after 14th December 2016?
  2. Under such circumstances you will not be ATOL protected and should contact your credit card issuer for a refund under Section 75 of the Consumer Credit Act if the purchase was for over £100. Some but not all debit cards may provide protection. You should check with your debit card provider if you paid using it.
  1. I booked a Monarch flight/holiday through another travel company or travel agent?
  2. In this scenario then you should contact them directly for advice. They should offer you a full refund or alternative holiday.
  1. I have independently booked car hire and accommodation
  2. There is no cover on the ATOL or group insurance scheme for such a scenario. If you have paid by credit or debit card then contact your card issuer for advice on a refund.
  1. All Avenues Exhausted

If you have a potential claim in respect of Monarch Airlines please go to the following website first: where most of your questions should be answered.

If you booked an inclusive holiday i.e. your flight plus another element of your holiday such as a hotel together then please refer to your travel agent or tour operator for a refund or contact the CAA above. If you have paid by either a credit card or Visa Debit card please contact your bank or credit card provider to request a chargeback. For all other claims please call UK + 0207 776 3752, please note this line is only applicable for claims relating to the insolvency of your airline or end supplier. You can also download a claim form from our website:

Regards

LPF TRUSTS