Curriculum Vitae

WARDA ABDULLAH ALI AL- SHUKAIRI

Personal Details
Nationality / : / Omani
Sex / : / Female
Mobility / : / Driving license
Email / : /
Mobile / : / + 968 95235154
Professional Profile & Work Skills

I am forwarding my resume to you in anticipation that you maybe interested in strengthening your management/staff team. My main strength is my ability to interact with all members of staff as well as customers.

I am proactive and can perform effectively in a highly pressurized working environment, a team leader with an attitude of providing motivation and support for my colleague to achieve targets.

My ability to create an opportunities with customer relations skills like communicating with them constantly by means of E-mail and Telephone calls make them aware about the existence of our company who is ready to support them.

Whilst my 8years of experience, I am confident to explore new professional opportunities and challenges where I can continue to add measurable value to my new employer.

OBJECTIVE

I am now looking to progress into a (Executive Secretarial or Assistant Administration Manager or Sales Manager)position within the retail Engineering Consultant Company sector to build on my extensive range of technical skills within a suitably challenging role. I am keen to achieve further professional development.

Key Clarification
 / Administration /  / OfficeManagement /  / OrganizationalSkills
 / CommunicationSkills /  / Interdepartmentalliaison /  / Sales Manager
 / TeamWorking /  / Working tostrictdeadlines /  / Secretarial Support
 / Sales Coordinator /  / TimeManagement /  / CustomerService
 / WritingReports /  / Pay/ Wages /  / Marketing Special list

Golden Tulip Seeb May 2011-November 2011

P.O. Box 69, CPO, Muscat, Postal Code 111,Sultanate of Oman

Solution Selling/ High Impact Sales Presentation / Key Account Management / Customer Needs Assessment / Problem Solving / RelationshipBuilding / Revenue Increase

Dynamic sales and marketing career delivering cutting-edge state of the art technology, consistently achieved strong record of outperforming sales quotas, developing new business and strengthening customer relationships with advanced knowledge of innovative e-commerce solutions. Energized by new challenges, expert presentation, negotiation and communication skills with keen abilities in planning, goal setting, strategy implementation and follow up.

Sales Manager

JOB RESPONSIBILITIES IN SALES DEPARTMENT

Relationships:

  1. Directly reports to the Country Director of Sales & Marketing and during his absence, to his deputy.
  2. Interacts with the other Sales Team within the Sales Department to achieve the yearly budget occupancy and the hotel revenue.
  3. Maintain high profile within the local market and any other companies handled.

Duties & Responsibilities:

  1. Procures new and repeat business for the hotel by monitoring contact with commercial accounts, ministries, airlines, clubs and professional associations within local, and domestic markets through personal sales calls and written communication.
  1. Planning to achieve greater productivity through
  2. Increasing average rate
  3. Increasing occupancy
  4. Increasing business volume during difficult periods
  5. Increasing local food and beverage banqueting and conference sales
  1. To maintain an update record data sheet on all active accounts as and when visited. In addition to update sales calls records
  1. To distribute all company’s pertinent collateral and promotional literatures as appropriate and promote the company Loyalty Program
  1. Maintains a sales calls pattern within the designated areas of responsibility averaging 36 calls per week.
  1. Monitors own accounts and monthly productivity and report back to Head of Department on any variances and update the company’s credit facilities.
  1. Maintains high profile within the local community and local accounts and press.
  1. Submits weekly sales calls plan and weekly entertainment list to the Country Director of Sales and Marketing prior to every weekend.
  1. Attends all functions related to the accounts handled, and any VIP function in the hall.
  1. Submits a weekly sales activity report to the Country Director of Sales and Marketing and update him with the market feedback.
  1. Meet and greet corporation decision makers, function organizers and attendees.
  1. Entertain potential clients within the hotel minimum twice a week as per the hotel policy.
  1. Produces monthly sales reports.
  1. Carries out any reasonable request made by the management.
  1. Produce and communicate the hotel weekly press releases.

Geographical Area of Responsibility

Sultanate of Oman, Muscat, Sohar

Market Mix Responsibility

  • Corporate companies
  • Ministries / Embassies
  • Corporate meetings
  • Weekend and other packages
  • F & B banqueting and private functions
  • Recreation and Health Club

Arabian Oil & Gasfield Services LLC April 2010-April 2011

P.O. Box - 2795, Ruwi, Postal Code - 112,Sultanate of Oman

Excellent organizational and administration skills, with experience in dealing with customers and high level workloads within strict deadlines. Now looking to start a new challenging career,within a customer facing, administration position within the Arts or Environmental Sector.

Marketing Specialist for Instrumentation Department

1. Supporting our instrument Sales engineers for sending enquires to the concerned suppliers and preparing quotations for the client.

2. Informing clients about our interest to support them with their projects by providing technically and commercial completive proposal.

3. Doing necessary follow up with suppliers and Generated repeat business through client follow-up.

4. Corresponding with some queries from the clients.

5. Making costing and getting the approval from sales Engineer & final approval from operations manager.

6. Preparing the offer to concerned customers with the help of Sales Engineers and final approval from Operations Manager.

8. Working well under pressure in demanding environments.

9. Demonstrating attentiveness to the needs of customers and respond quickly and competently to customer requests.

10. Ability to developing rapport with client management and maintain strong working relationships.

11. Planning and organizing sales Engineer documents such as (Enquiry's, quotations and Purchas order).

12. Doing necessary follow up with customers and updating sales Engineering and Operations Manager.

13. Preparing the complete list for all RFQ & offers as well for weekly review meeting discussion.

14. Preparing the project reports (On-going and bidding projects).

15. Attending the telephone calls for Instrumentation department during their field visit.

16. Maintaining the daily visit report file.

17. Doing hotel booking for the visitors.

18. Arranging the meetings for visitors based on Instrumentation Engineers information.

19. Maintaining the complete instrumentation department file in order (like from RFQ till the payment collection)

20. Doing necessary follow up with customers regarding outstanding payment.

21. Expedited administration routines and made the filing system more efficient.

22. Reporting to the Director of service quality, primarily responsible for 16,000 internal customers and all external customers.

GLOBAL INTERNATIONAL L.L.C.April 2008–September2009

P.O.BOX 1596; P.C.112, RUWI, SULTANATE OF OMAN

While in this position my responsibilities were to take care of all administrative duties. I was required to maintain office order and leave records for our group of Company staff, drafting and circulated internal memo, arranging bookings air tickets for the expatriate’s staff. As per administration work, I use to assist my colleagues in the work load like issuing on invoices and typing all type of appointment letter for the expatriate’s staff. All my work required excellent knowledge of MS WORD, MS EXCEL & POWER POINT.

Secretary to General Manager

JOB RESPONSIBILITIES IN OIL & GAS DEPARTMENT

  • Assisting the Documents well acquainted with the usage of various type of application programmers on computer, such as MS WORD, MS EXCEL, POWER POINT and INTERNET.
  • Have been responsible for keeping project (and general) records and files.
  • Making all enquiries for purchasing (vehicles, office stationery, Equipments, trucks, Transportation Proto-cabin, steel structure material, furniture’s for new camps construction in site, fire extinguisher & HSE items.
  • Arranging company vehicles for service & repair, making registration cards for fines, making register for vehicles and drivers name who’s use vehicle in and out, making journey plan and sending vehicles for PDO Modification.
  • Replaying manager’s emails for some (project items required, some staff problems, vehicles, OT, bills, finance cash, site visits for Tender board and other work relatives to our departments.
  • Buying Documents from H.E. Chairman Tender Board – which relative to our projects work & any documents need to be collect.
  • Making company profile designs by power point after receiving site project photos.
  • Following up with finance department for customers payments.
  • Preparing LPO.
  • Email Customers & sending fax.
  • Booking hotel for guests.
  • Making OT reports for staff.
  • Booking air ticket.
  • Putting ads in News Paper – if need new (staff, Engineers & workers).
  • Answering incoming & outgoing telephone calls.
  • Daily deputing drivers to complete the work.

Oasis Trading & Equipment Company LLC (CAT) February 2004 – July 2007

P.O.BOX: 2, POSTAL CODE: 114, JIBROO, SULTANATE OF OMAN

I was employed as receptionist, answering all the incoming & outgoing telephone calls, and interacting with customers within the Oasis client base within the Gulf region, also communication with regional companies and who are business partners of Oasis group.

I was transferred and promoted to Service Department as Personal Secretary to the regional Service Manager.

SECRETARY/RECEPTIONIST /ADMINISTRATION/OFFICEMANAGEMENT Human Resources – Customer Service – Accountant Support

JOB RESPONSIBILITIES IN SERVICE DEPARTMENT

  • Preparing and sending company letters regarding business related issues to the customer’s base.
  • Date entering DBS company program system, using to order some machines spare parts by using the code numbers to send direct to head office in UAE.
  • Attending calls related to Service Department and relating income calls to related department.
  • Typing in English and Arabic (according to customer language) quotations, letters, memos, tenders, invoices, delivery report, relating information to service manager.
  • Incoming mail and dispatch outgoing mail for the department, relating e-mail orders to service departments, corresponding service managers e-mail relating to orders and regional customers.
  • Filing and photocopying of confidential documents.
  • Checking attendance cards and preparing monthly report on absenteeism, sickness, over time, vehicles Km meters and oil inventory.
  • Receiving and patching telephone calls for the managers and department heads.
  • Arranging meetings and scheduling appointments and maintaining appointment schedules for the department manager / supervisor.
  • Transmits confidential fax messages when required.
  • All other clerical work related to the Service Department.
  • Making the LPO, following up on orders communication with suppliers regarding LPO.

Temporary Job Professional Experience

In 2002 I was employed as promoter for the Nivea Company for skin care and advertisement for Nivea gifts, duties related to this position, interaction with customers, and knowledge of the products, question and answers relating to the products. Since l was a valued and motivated employee, l was asked to return to the same company and promote other products.

  • From 2002 to 2003 I worked for the same company for Rasna Juice.
  • From 2003 to 2004 I worked in Expiation promoting makeup, cloth, and skin care.
  • From 2004 to 2005 I worked in Nivea Company Ramniclal as a assistants for the Cosmetics in: -

Areej, Top Note & Carrefour.

Personal Summary : -

I am a passionate, highly motivated person who is ready to tackle any challenge. I am determined to succeed, to improve myself and to expand on all of my skills and talents whenever a chance arises. I am very friendly and insist on making friends with everybody that I meet.

Am very understanding person, love to learn, very kind and I don’t feel shy of getting me self educated.

EDUCATIONAL QUALIFICATION

COURSE – SECRETARIAL ADMINSTRATION– for language 31/03/2004(3MONTH)

Main Subjects

  • English Basic computer (Word, WinWord, Excel, Power point & Access).
  • Polyglot Recognized By Ministry of Vocational Training, Sultanate of Oman, recognized internationally.

ENGLISH LANGUAGE 07/09/2005 2MONTHS

  • British Council, Sultanate of Oman.
HIGH SCHOOL Nusiba Bint Kuib Sec. School, Ministry of Education Sultanate of Oman 2003.
  • High diploma matrix passed.

LANGUAGES

  • English (fluent reading speaking and writing).
  • Arabic (fluent reading speaking and writing).
  • Swahili (fluent speaking).

INTERESTS AND ACTIVITIES

Currently include:Traveling, Reading, Writing & Sport.

REFERENCES ARE AVAILABLE ON REQUEST

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