VISHAL VASANTRAO JADHAV
Phone: (M) +919850335897, Email:
Objective
“To obtain a challenging position within an organization that will allow me to use my management skills to help the company to grow and also for becoming a big asset as a productive employee in a highly motivated environment involving job satisfaction, good career growth and opportunity to learn and upgrade.”
Synopsis
Good communication, inter personal and problem solving skills
Friendly with an upbeat attitude
Good decision making skills with a positive approach
Dedicated and highly ambitious to achieve personal as well as the organizational goals
Academic Records (throughout First Division)
Education Level / Year of Passing / College/University / Marks (%)Post Graduate Diploma in Planning and Entrepreneurship / 2010 / Indian Institute of Planning and Management
Post-Graduation / 2010 / Indian Institute of Planning and Management / 67.24%
Bachelors of Business Administrator / 2010 / Indian Institute of Planning and Management / 70%
H.S.C / 2007 / AshokbhauFirodiaJr.College, Ahmednagar / 61%
S.S.C / 2005 / Sahyadri School, Sangamner / 67.48%
Work Experience______
Overall work experience (5yrs)
Content Development: Developed content in the form of Story boards ,PPT’s and Captivate for various projects along with delivery of training, Training need analysis and post training evaluation are some more areas where I have worked in Global talent track
Organization:Global Talent Track Pvt. Ltd. (from Jun 2014 till date)
Working as: Sr. Trainer SoftSkill & Service excellence
Job profile and Responsibilities: Handling the entire training process starting from content designing to Training delivery, Handled Govt. projects like STAR and University of pune project for skill development trained on modules like Soft skills and communication, selling skills and behavioral skills, Developed content for same projects. Train the internal employees on organization culture, Behavioral skills and Group Dynamics periodically. Preparing training calendars and analyzing training needs is again a key area where am looking after.
Trained Customer care Executives (Relationship Centre) & Customer Care Executives (Call Centre) under telecom domain for clients like Airtel and Vodafone.
Modules covered were Customer service excellence, Effective communication and Behavioral skills.
Modules covered under behavioral trainings are: Corporate etiquette’s, Stress Management, Performance Management
Parameters to understand improvement in performance of a participant was to conduct assessment and Viva so conducted online assessments and performance evaluation for Airtel and Vodafone employees working under job profile Customer care executive (Relationship Centre).
HeadedDelivered Virtual classroom trainingsin Keltron trainings for Skill development by Kerala Govt. ITI’s a virtual training through WebEx E-learning portal. Modules covered: Communication skills, English Literacy
Behavioral Trainings conducted on modules like stress management, Performance and Reward,Problem solving,Building a team, Training Impact on individual using Kirkpatrick model of training evaluation.
Let’s talk corporate training institute as Language coachSep 2013 to Mar 2014 (Freelancer)
Organization: Future Sharp Skills Ltd. (Future Value Retail, from Jun. 2013 to Apr. 2014)
Worked as: Sr. Trainerfor Pune Location
Job profile and Responsibilities: Handled a project from National Skill Development Corporation of India (NSDC) -STAR Program Training the Future Group employees on customer handling, Team Building, Grooming and Standards. Was part of an assessment team also to conduct final assessments and viva. Have handled internal training of company for soft skills and Behavioral Trainings.
Behavioral Trainings conducted on modules like stress management, Performance and Reward,Problem solving,Building a team
Organization: Sharayu Toyota (For Toyota Kirloskar Motors Module, (from Feb. 2012 to Mar. 2013)
Worked as: Sr. Officer SoftSkills & Sales
Job profile and Responsibilities: Product training &Soft Skills modules covered Presentation Skills, Business Communication. Also, handled training for CRM & Telemarketing executives modules on telephonic etiquettes, Customer service
Organization: WIPRO BPO Ltd. (from Nov 2010 to Feb 2012)
Worked as: CustomerCare Associate (Capital One Process)
Job profile and Responsibilities: Handled queries of customers related to credit cards i.e. dispute handling was also part of talent acquisition team for some time to coordinate the trainings.
Achievements- Won the 1st prize at intercollegiate quiz held at BMCC College, Pune.
- Won the 1st prize at intercollegiate case presentation held at BMCC College, Pune.
- Directed a documentary film under college project on “Alzheimer’s” and promoted it.
- Traveling: Enjoy visiting places. Takes keen interest in learning new culture and traditions because it helps me to adapt into diverse environment.
- Sports: Tennis
- Listening to Music
Personal Details
Date of Birth:1st Nov 1989
Gender: Male
Language Proficiency:English, Hindi, Marathi and French
Father’s Name: VasantraoJadhav
Nationality: Indian