Policies
We are dedicated to the care and well-being of our dog guests, and appreciate your consideration of our hours and other stated guidelines.
Requirements:
· Spay or Neuter Certificate.
· Vaccination Records documenting first series of shots.
· Negative Fecal Report within 90 days, then every 6 months thereafter.
· Completed and Signed Boarding Packet.
· In addition, we require you to confirm that your dog:
o Is in good health and has had no contagious illnesses in the last 30 days.
o Has no history of aggression toward people or other dogs.
o Is not a problem or continual barker (or must wear a bark collar).
o Can be contained within our fencing and buildings.
· We REQUIRE potential dog guests to attend a FULL-DAY evaluation period before we will confirm boarding reservations. The daycare rate of $40 applies. In addition, a credit card is required to hold all reservations.
Hours of Operation:
OPEN: Monday – Saturday (Drop Off & Pick Up Days)
OPEN: 8am – 10am & 4pm – 6pm (Drop Off & Pick Up Hours)
CLOSED: All Sundays - No Exceptions, unless during a holiday-time.
CLOSED: 4th of July, Thanksgiving Day, Christmas Day, New Years Day
Please DO NOT ENTER through any gates without authorized staff.
Children under the age of 12 yrs. are not permitted on the premises due to liability.
To see pictures of your dog(s) and their friends during their stay, go to the Photo Gallery on the website and click on the folder Dogs At Play!
Rates
Boarding: Daily Rates (per dog) - based on your arrival and departure schedule:
Arrivals:
▪ between 8 & 10 am - $65 (full day rate)
▪ between 4 & 6 pm - $37 (half day rate)
Departures:
▪ between 4 & 6 pm - $65 (full day rate)
▪ between 8 & 10 am - $37 (half day rate)
We do not charge on a 24-hr. basis - we run on full days and half days.
Billing Examples:
Arrives: Fri. 8 - 10am & Departs: Mon. 8 - 10am = 3 FULL days, 1 HALF day Arrives: Fri. 8 - 10am & Departs: Mon. 4 - 6pm = 4 FULL days
Arrives: Fri. 4 - 6pm & Departs: Mon. 8 - 10am = 1 HALF day, 2 FULL days, 1 HALF day Arrives: Fri. 4 - 6pm & Departs: Mon. 4 - 6pm = 1 HALF day & 3 FULL days
Extended Stay Discount: A 10% discount will apply to stays 10 full days or more.
Standard Cancellation Policy (per dog). If you cancel:
▪ Within 72 hrs. of arrival - $75 ▪ Within 48 hrs. of arrival - $125
Holiday Rates: A $25 per dog surcharge will apply on these holidays: President’s Day, Easter Sunday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas New Years Day.
Holiday Policy: During the following times of year, there is a MINIMUM stay of 5 FULL days and a 50% deposit required to book a reservation: Mid-Winter Break, Spring Break, Thanksgiving Week (5 day min. does not apply), Christmas Week and New Years Week. Deposit is refundable if reservation is cancelled 14 days or more in advance. If cancelled less than 14 days in advance, deposit is non-refundable.
Late Fees: Will be assessed to overdue accounts on the full balance owed:
▪ 10% after 10 days ▪ 15% after 30 days ▪ Turned over to collections after 90 days
Payment is due when you pick up your dog. We accept cash, checks, and Visa or MC.
We interact with our dog guests 11 – 12 hrs. every day, 365 days per year, including holidays, so we ask that you please respect our hours and policies. Our focus is always on the dogs, and the schedule we have devised will help to ensure peaceful transitions throughout the day. We look forward to many hours of fun and happiness with your dog(s). Thank you!!
Boarding & Daycare Agreement
Happy Hound Hotel is committed to providing a happy, safe and fun place for your dog. Our facility is cage-less and your dog will roam free to socialize with other dogs. Our clientele generally consists of larger, more active dogs, but exceptions are occasionally be made on a case-by-case basis.
We supervise all dogs in our care, but cannot control every situation. We will correct dogs that misbehave thru verbal commands, sprayers, and time-outs to divert and refocus their attention.
In order to prevent over-stimulation and reduce chance of injuries, we have daily scheduled nap time. Additionally, we have regularly scheduled meals, and more active vs. less active playtimes.
As with any activity involving exposure of your dog to other dogs, there is an increased chance of injury or the development of illness. We take every precaution possible to reduce this risk, but we cannot totally eliminate it. Examples of common injuries are sore feet and joints, bruises, scrapes, and scratches. Common illnesses are minor respiratory infections and digestive problems. However, the overall risks of having your dog in this type of environment are considerably less than visiting a dog park. If the need arises for veterinary service and your designated vet is unavailable, we will consult a qualified vet of our choosing.
We request that you bring your own food, however if you prefer, we can provide a high quality dry food for an additional fee. As a supplement to your dog’s diet, we will provide a variety of special goodies to accompany your dog’s regular meal, at no additional cost to you.
______Initial Here if you would like your dog to participate in off-leash off-site outings.
I agree that in entrusting Happy Hound Hotel (“HHH”) with the care of my dog(s) that they have relied upon my representation that my dog(s) is/are in good health and has/have not harmed or shown aggressive behavior toward any person(s) or dog(s) prior to this date. I understand that dogs are unpredictable and that if my dog is assessed by the HHH staff to be human or dog aggressive during a stay at HHH, I accept that HHH reserves the right to refuse service and I will then be responsible for finding alternative boarding for my dog(s).
I further agree to promptly pay all expenses related to or in connection with any veterinary care provided to and/or for my dog(s), and waive any claims against HHH for loss or damage to my dog(s) while residing at their facility. I have given HHH permission to care for my dog(s) and understand that I am solely responsible for any damage or harm caused to or by my dog(s). By signing below, I state that I understand and agree to the guidelines, rates, and payment policies of Happy Hound Hotel.
______Date______
Signature
______
Print Name
Personality Profile
This information will help us to learn about your dog, and also determine the best arrangement for your dog during their stay at HHH. Thank you for taking the time to fill out this form completely.
Dog’s Name (First and Last)______
Breed ______M F
Health/Behavior / Circle / DescribeDoes your dog have any health conditions? / Y N / If so, what…
Is your dog a barker? / Y N / Do you use a bark collar?
Is your dog a chewer? / Y N / Shredding bedding or toys: (If yes, please bring your own bedding)
Does your dog get nervous around certain noises or situations? / Y N / (except fireworks or thunder and lightning)
Is your dog aggressive toward other dogs? / Y N
Is your dog aggressive around food or bones? / Y N
Would you consider your dog well-socialized? / Y N
Has your dog previously boarded? / Y N / If so, where?
Has your dog been left alone before? / Y N / If no, why?
Does your dog have separation anxiety issues? / Y N / If so, please describe
Where does your dog sleep?
What is your dog’s daily routine?
Special Requests
Registration & Boarding Agreement
Please fill this form out completely, sign and return it to us or bring with you. We will keep it in your client file.
Client Name (Primary):______
Client Name (Secondary):______
Address: ______
City:______State: ______Zip: ______Home Phone:______
Cell Phone (P): ______Cell Phone (S): ______
Email (P): ______Email (S):______
Emergency Contact (OTHER THAN CLIENT): ______
Phone: ______Other Contact Info:______
Vet’s Name: ______Phone: ______
I have read, understood and agree fully to the terms and registration policies of Happy Hound Hotel.
Client Signature: ______Date: ______
Fill in Below Fill in Below
Dog’s Name / 1. / 2.Breed
M F
Altered: Yes No
Age
Brand of Food
AM - Amount
in cups
PM - Amount
in cups
Exercise Restrictions
Allergies/Restrictions on Food or Treats
Other
Reminder: Please bring your own food; we will supplement with goodies.
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P.O. Box 1894, Issaquah, WA 98027 P: 425.522.4848 F: 425.458.9333 Email: