JOB DESCRIPTION /
POST: / Account Co-Ordinator
GRADE: / SS3
RESPONSIBLE TO: / Business Development Manager
RESPONSIBLE FOR: /
  • Working with Sales Executive and Account Manager to support them in securing new business
  • Under the direction of the Account Manager:
  • Responsible for a caseload of established accounts (approx. 75)
  • Co-ordinating a co-hort of College students on employer based training (e.g. Apprenticeships/Traineeships)
  • Co-ordinating on and off the job training and learner achievement/progression.
  • Liaising with cross college curriculum areas to ensure that students are progressing
  • Working with employers to co-ordinate the delivery of a range of full cost courses
  • Sourcing local employment opportunities to be promoted in the Employment Hub

MAIN DUTIES
  1. To support the learner interview process and place learners within appropriate companies.
  1. Working with the Account Manager to engage employers who are committed to offering quality training opportunities and ensure they fully understand and meet the employment/health and safety requirements and learner needs.
  1. To source part time job opportunities with local employers to promote in the Employment Hub.
  1. To cover the Employment Hub on a rota basis.
  1. Under the direction of the Account Manager,to support the learner induction process, including initial assessment.
  1. Under the direction of the Account Manager, to arrange the provision of additional support as and when required.
  1. To visit employer's premises to monitor and document learner progress.
  1. Working with the Account Manager, to provide the link between course leaders, learners and employers to ensure Learners receive comprehensive support in order to maximise their success.
  1. To record the outcomes of these meetings and to circulate minutes.
  1. Under the direction of the Account Manager, to be responsible for the monitoring and review of a caseload of learners across all aspects of their course.
  1. Accurately record all information during review process to ensure contract compliance.
  1. To be familiar with all of the full offer available through Business Development and promote these services with employers and potential learners e.g. attending careers events and giving presentations to interested parties as and when requested.
  1. To attend meetings to review learner progress with all relevant staff and employers. To complete all required documentation in an accurate and organised manner in order to ensure audit compliance.
  1. To participate in CPD activities as required.

ADDITIONAL DUTIES:

  1. Attending promotional events such as exhibitions and school events to promote all aspects of the Business Services provision
GENERAL:
  1. To adhere to College Health and Safety and Equal Opportunities policies and to comply with relevant legislation.
  1. To undertake any other such duties as may be reasonably required of you commensurate with your grade, at your initial place or work or at any of the other College sites as determined by the Principal.

SAFEGUARDING AND PROMOTING WELFARE OF CHILDREN
All work in the College involves some degree of responsibility for safeguarding children, although the extent of that responsibility will vary according to the nature of the post. Fareham College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The post holder must be aware of the College’s policies which safeguard and promote the welfare of children, and adhere to their guidelines.
CONDITIONS OF SERVICE
The Conditions of Service, which apply to this Post and other detailed information, is available from the Human Resources Department.
This job description is not exhaustive but outlines the main features of the post. It may vary
as the post evolves without affecting the nature of the duties and the responsibility level.
In consultation with you, it is liable to variation.
PERSON SPECIFICATION /
POST: / Account Co-Ordinator
NO. / CRITERIA / ESSENTIAL/DESIRABLE / HOW ASSESSED
QUALIFICATIONS
1 / GCSE - Maths and English - Grade C or equivalent / Essential / Application Form & Certificates
EXPERIENCE & KNOWLEDGE
1 / Experience of use of other Microsoft applications e.g. Excel, Access, powerpoint / Essential / Application Form & Interview
2 / Customer Service experience / Essential / Application Form & Interview
3 / Knowledge of Health & safety legislation and an understanding of safeguarding / Essential / Application Form & Interview
4 / Experience in a training environment / Desirable / Application Form & Interview
SKILLS & COMPETENCIES
1 / Good organisational skills / Essential / Application Form & Interview
2 / Confident telephone manner / Essential / Application Form & Interview
3 / Excellent interpersonal & communication skills / Essential / Application Form & Interview
4 / The flexibility to undertake a wide range of duties. / Essential / Application Form & Interview
5 / The flexibility to constantly cope with new challenges and change. / Essential / Application Form & Interview
6 / Strong IT and keyboard skills including use of email and online tracking systems / Essential / Application Form & Interview
PERSONAL QUALITIES
1 / Ability to work under pressure in a team environment and produce work of an excellent standard. / Essential / Application Form & Interview
2 / Ability to work on own initiative, and identify tasks to be undertaken within the remit of the post / Essential / Application Form & Interview
3 / Ability to comply with strict regulations about confidentiality. / Essential / Application Form & Interview
4 / Ability to communicate effectively both orally and in writing to individuals. / Essential / Application Form & Interview
5 / A patient attitude is essential. / Essential / Application Form & Interview
6 / Empathy with students and young people / Essential / Application Form & Interview
OTHER
1 / Flexibility in working hours / Essential / Application Form & Interview
2 / Independent travel between companies will be required so driving licence and transport are essential / Essential / Application Form & Interview
FOR SIGNATURE BY APPOINTED EMPLOYEE:
I hereby confirm my agreement to the job description for my role as set out above
Print Name: / ______/ Date: / ______
Signature: / ______

R:\HR\PERSONNEL\Staffing Proposals\2014_2015\Employment Services\Final Consultation Documents\Job Description - Account Co-Ordinator Formatted.docx