Uchechukwu Linda Ozokwelu
14814 Dolphin Way (240) 483-6997
Bowie, Maryland 20721
SUMMARY OF EXPERIENCE: Approximately seven years as a pharmacy technician with an emphasis in training and overseeing junior technicians and project management.
DETAILS OF
Experience:
Cardinal Health: OncoSource RX
Lead Coordinator, Program Management April 2012 to present
Senior Pharmacy Technician Columbia, Maryland
· As the In-Service Training Coordinator, I prepared and compiled an Emergency Preparedness Training for all pharmacy employees.
· I created an official training manual for the specialty pharmacy and utilized it to cross-train two existing pharmacy technicians to work for the specialty pharmacy.
· I developed an extensive hands-on training program to train eight new pharmacy technicians that were hired for the alternative fulfillment program between February and November of 2013.
· Many errors and oversights were occurring in the pharmacy due to technicians lacking the knowledge of specific processes used in the pharmacy. I created a process guideline which resulted in defining productivity expectations and reduced mistakes.
· There was a delay in processing refills due to untrained customer service representatives. I created an adjudication training program and trained eight customer service representatives which resulted in a decrease of the refill call time and insurance mistakes.
· I was the project leader for the implementation of the co-pay increase of two medications into the pharmacy's current processes.
· Demonstrated my knowledge of pharmacy information systems by analyzing pharmacy historical billing reports to identify invoice mistakes in order to help eliminate errors in the future.
· Over a four week period I assisted in diminishing prescription referral backlog by processing and filling approximately 20,000 prescriptions to exceed patient satisfaction.
· Corresponded with insurance companies to obtain patient eligibility by resolving insurance claim problems in order to fill patient’s prescriptions.
· Developed positive relationships through collaborations with employees while providing reliable training and expert assistance with insurance adjudication.
· Consistently communicated with specific doctors to escalate problem prescriptions to strengthen relationships between the pharmacy and physicians.
Target Pharmacy
Certified Pharmacy Technician July 2007 to April 2012
Team Trainer/ Senior Technician Bowie, Maryland
· Trained, mentored, and supervised new pharmacy clerks and technicians
· Prepared topical compounds using aseptic technique under pharmacist’s supervision in fast paced environment
· Utilized my knowledge of drug and medication brand, generic, and chemical names to process and fill scheduled and non-scheduled medications.
· Transformed an unorganized pharmacy supply by coordinating an ordering system that allowed the pharmacy to always be in stock.
· Performed inventory control of pharmacy medications to increase pharmacy reimbursement of expired medications.
Job related skills:
· Ability to work effectively in stressful environment
· Detail oriented with years in customer service experience
· Vast knowledge of retail drugs and medical terminology
· Experienced with aseptic lab skills
· Proficient with data entry using PDX and CPR+ pharmacy software
· Knowledge of Microsoft Office XP (Word, Excel, PowerPoint)
· Typing speed of 80-90 WPM
CERTIFICATIONS/
REGISTRATIONS: Nationally Certified with PTCB March 2008 to Present
Registered with Maryland State Board of Pharmacy July 2008 to Present
Lean Six Sigma White Belt December 2013
Lean Six Sigma Yellow Belt Currently Pursing
FORMAL
EDUCATION: University of Maryland, Baltimore County Catonsville, Maryland
Bachelor of Science in Biochemistry & Molecular Biology Credits Earned: 105
Graduated May 2010
Relevant Courses:
· Organic Chemistry Lectures & Labs
· Introduction to Biomedicinal Chemistry
· Anatomy and Physiology Lectures & Labs
· Calculus II & Biostatistics