Job Description / Person Specification

APPLICATIONS ENGINEER
Department:
Technical / Company:
AESSEAL plc / Job Ref No:
TAE/0614-226
Reporting to: Technical Applications Manager / Location:
Global Technology Centre, Mill Close, Bradmarsh Business Park, Rotherham, S60 1BZ
Job Holder’s Name: / Signed: / Date:
Manager’s Name: / Signed: / Date:

1. Job Purpose

The job holder will review customer enquiries and make a technical and commercial proposal tailored to the customer’s specific needs.

2. Job Dimensions

2.1 To review customer specific requirements including project specifications to understand the customer needs and offer a suitable solution.

2.2 Upon receipt of an order, provide all necessary technical requirements to enable to design, procurement, manufacture and testing of the offered solution.

3. Organisation Chart:

4. Principal Accountabilities

4.1 Provide correct technical and commercial solution for optimum chance of order placement.

4.2 Providing technical support to internal and external customers national and international to resolve issues efficiently and effectively.

4.3 Processing of technical enquiry to help to provide exceptional customer service.

4.4 To liaise with design, procurement and manufacturing functions to aid efficient order execution.

4.5 Reacting to breakdown situations providing technical support if required to ensure the problem is resolved as quickly as possible.

N.B this list is not exhaustive, the job holder is required to carry out reasonable tasks within his/her level of skill and ability.

5. Skills, Knowledge and Experience

Criteria / Essential / Desirable
Qualifications / ·  Qualified to a minimum of HNC/Degree (or equivalent) in an engineering related discipline or equivalent in experience.
Skills & Knowledge / ·  Exceptional communication skills
·  IT literate.
·  Ability to work alone and as part of a team.
·  Ability to problem solve efficiently and effectively.
·  Ability to interact and deal with both colleagues and customers on a daily basis.
·  Excellent telephone manner. / ·  Experience of pressure equipment and associated design codes and Directive.
·  Experience of the ATEX Directive.
·  Understanding of fluid mechanics and thermal calculations.
Experience / ·  A sound understanding of engineering.
·  Ability to work in a busy office environment. / ·  Previous experience of mechanical seals or rotating equipment.
·  Knowledge of the API industry and current legislation within the industry.
Character / ·  Desire to provide exceptional customer service.
·  Eager to assist in the continuous improvement of the organisation.
·  Ability to promote, embrace and manage change.
·  Contribute to a happy working environment.
·  Effective communicator.
·  Excellent attention to detail.