TUNBRIDGE WELLS MENTAL HEALTH RESOURCE LTD (MHR)

JOB DESCRIPTION

TITLE OF POST: Mental Health Deputy Manager

JOB SUMMARY: Develop and lead a small team to provide valuable out of hours mental health support within the community – working closely with partners and external community resources

ACCOUNTABLE TO: Project Manager – Carol Lawrence

BASED AT: 2a Grosvenor Park, Tunbridge Wells. Kent TN1 2BD

DUTIES AND RESPONSIBILITIES

  • Provide leadership in order to develop the café ensuring it’s success and productivity
  • Devise, with project worker, Volunteers, and participants, an effective programme of wellbeing based activities that will provide opportunities for growth and engagement for
  • Cultivate a tranquil café environment and ensure appropriate refreshments are always available and served
  • Deliver personal development opportunities and activities for those that access the service
  • Arrange information sessions and guest speakers
  • Initiate and develop Peer Support Champions who’ll share their lived experience with people accessing the service
  • Develop an information resource, self-help library and promote appropriate local resources
  • Signpost to appropriate services, making full use of community resources and make referrals as necessary
  • Provide guidance and mentoring to Crisis café team members (including volunteers)
  • Ensure the café is always adequately covered to run with staff and volunteers, taking particular notice of charity lone working and best practice policies
  • Ensure effective communication within the team
  • Provide supportive supervision for all team members (including volunteers)
  • Appoint suitable volunteers to support successful service delivery
  • Establish effective links with our external partners (the police, GP’s, crisis teams etc) with specific emphasis being given to referrals
  • Producestatistical reports and measured outcomes as required by funders
  • Closely monitor the quality of the service provided and initiate improvements to enhance successful service delivery and continued funding
  • anyone accessing the service
  • Maintain concise, detailed, accurate and up to date client records in line with charity policy
  • Manage a small petty cash float
  • Ensure the café runs smoothly, regularly communicating issues or problems to Line Manager as they arise.
  • Perform all duties in accordance with MHR’s policies and best practice procedures, paying specific attention to data protection, confidentiality, safeguarding, equality & diversity
  • Ensure safety and wellbeing for all clients, adhering to charity health and safety policies at all times
  • Undertake other reasonable duties as required by your manager including monthly supervision with Project Manager.

PERSON SPECIFICATION - ESSENTIAL

  • Knowledge, understanding and empathy for vulnerable adults with specific mental health expertise
  • A proven track record of successful team working
  • Commitment to working with volunteers
  • Leadership and project management skills
  • Excellent communication skills both written and oral
  • Ability to keep calm in a crisis, and handle challenging situations with confidence
  • Ability to be non-judgemental, fair, consistent, sensitive and discreet when dealing with confidential information
  • IT Literate with working knowledge and understanding of the Microsoft Suite in particular, outlook, word and excel
  • Ability to work well using own initiative and manage time and tasks effectively
  • Commitment to establishing excellent working relationships with external partners and local resources
  • Commitment to proactive engagement within the local community
  • Ability to interpret and collate statistical data and provide detailed reports for measuring outcomes and quality of service

PERSON SPECIFICATION – DESIRABLE

  • Experience of working in a similar mental health service delivery project
  • Life skills or interests that can be used to promote mental wellbeing - such as music, art, crafts
  • Relevant social care qualification

t:\leighha\twmhr\recruitment\job descriptions\job description - crisis cafe deputy manager july 17.docx

10/23/2018