TRAVIS J. ECKENROTHU.S. Air Force Veteran| United States citizen | LinkedIn
TS SSBI | | Phone: 1-717-675-3382
OBJECTIVE & SUMMARY
Highly organized Information Systems professional and MBA graduate with 11 years of experience serving Department of Defense and Department of Justice customers, including Protected U.S. Air Force Veteran, holding a Top Secret SSBI U.S. Government security clearance. Skilled in analyzing and solving complex problems through information/data collection translating business and technical knowledge for improved stakeholder decision-making. Exceptional academic reputation with international honors affiliation (Upsilon Pi Epsilon, Beta Gamma Sigma). Actively pursues the biggest challenges with eagerness to gain new skills. Willing to relocate internationally.
PROFESSIONAL EXPERIENCE
Falconwood Inc.(U.S. DoD contract - NGEN)02/2016 – present
Systems Analyst – Service Level ManagementCrystal City, VA
- Review and analyze CONOPS and performance metrics for executive leadership of Navy NGEN PEO-EIS; propose solutions based on contract data and benchmarking towards 100% NGEN vendor compliance.
- Derive enterprise level metrics for new contract from lessons learned/continual service improvement measurements to future state requirements; instill ITILv3 processes, work instruction, andframeworks.
- Correct failing SLRs; initiate SME working group sessions to analyze and correct business processes.
University of Minnesota, Crookston08/2015 – present
Adjunct Online Instructor (Undergraduate)Remote
- Instructs undergraduate courses in IT Management under the Math, Science, and Technology Division providing students learning opportunities at the Top Public Regional College in the Midwest (2015-2016).
- Organized/revised course materials and modeled online netiquette to engage studentsthrough various teaching methods; enforced learning objectives to enhance student knowledge and information gathering.
- Instructional design tester for learning interface test case; provided learning outcomes for development.
IntelliWare Systems (U.S. DoJ contract - ICITE)09/2015 – 01/2016
IT Business Process AnalystWashington, DC
- Supported Department of Justice federal units conducting strategic planning, project management, and requirements gathering for enterprise SDLC projects; improved project scope and usability performance.
- Coordinated and develop strategic IT programs and provide operational oversight of national security IT portfolios and platforms emphasizing Data-as-a-Service; effectively changed routine federal operations.
- Wrote project review white papers for IT Portfolio Management team; identified deficiencies through document research to provide recommendation to Review Board for proceeding with current projects.
Telos/ActioNet (U.S. DoD contract - GCCS)05/2013 – 06/2015
System Administrator/IT Support Analyst IIPyeongtaek, South Korea
- Streamlined logistical/surveillance capabilities for organizational peacetime operations by administering Global Command and Control Systems (GCCS) suite; maintained operational efficiency through 33% reduction of resources by implementing ITIL practices of inventory records and trouble ticket queuing.
- Applied security measurements on Windows clients and reported on quality assurance to eliminate points of weakness by owning tasks to increase asset protection and reduced vulnerabilities worth $500,000.
- Provided status reports to management detailing effectiveness of actions to increase customer operational capabilities and provided presentations to executive leadership during scheduled/ad hoc meetings.
Science Applications International Corporation (SAIC) (U.S. DoD contract – TBMCS)09/2011 – 04/2013
Field Service TechnicianPyeongtaek, South Korea
- Carried out user and operational acceptance testing evaluating alternative solutions based on government and customer requirements in support of military mission aiding Theater Battle Management C4I System (TBMCS) & Global Command and Control System (GCCS) functionality enhancement/system upgrades.
- Resolved issues with root cause analysis for remedial IT operations to include troubleshooting, fault isolation, and validation for infrastructure operation sustainment enterprise-wide.
- Facilitated and led organization-wide ICT device integration in support of government wide projects.
United States Air Force11/2009 – 09/2011
Data Systems Technician (E-5) (2 years management exp.) Pyeongtaek, South Korea
- Ensured operational accuracy of battle command and control system through verification and validation of data from multiple cross-country sources; provided increased safety awareness to pilots and controllers.
- Managed knowledge database (Excel/SharePoint) of training and evaluations of 180 personnel records through evaluation of individual performance, effectiveness of training programs, and capabilities of established equipment for 100% organizational standards compliance; advanced Excel proficiency.
- Supervised personnel in training status in pursuit of qualifications under combined USAF/ROKAF guidance to achieve 100% mission ready staff consistently ahead of allotted maximum time of 60 days.
United States Air Force12/2005 – 11/2009
Training and Development Specialist (E-5)Panama City, FL
- Redesigned training processes using breakdown structures of criteria and evaluation of personnel effectiveness across departments cutting training time by 40% and addressing results to senior executives.
- Lead improvement of human resources learning & development requirements introducing a variety of instructional on-the-job training techniques such as simulation design and execution, team exercises, or lectures to advance effectiveness of organizational processes in order to reduce waste of resources by 10%.
EDUCATION & TRAINING
Drexel University, Philadelphia, PA
MBA: Masters of Business Administration, 3.96 GPA2016
Drexel University, Philadelphia, PA
ABC :Advanced Business Certificate – Business Analytics2016
Drexel University, Philadelphia, PA
MSc. : Masters of Science in Information Systems, 4.0 GPA2013
Park University, Parkville, MO
BSc. : Bachelors of Science in Management Information Systems, Cum Laude, 3.57 GPA2010
Certifications
PMI Certified Associate in Project Management (CAPM) ~ CompTIA Project+ ~ ITIL V3 Foundation ~ Six Sigma Green Belt ~
Training
ITIL Service Operations ~ Querying Microsoft SQL Server 2012 ~ Data Analysis/Statistical Inference ~ Data Scientists Toolbox ~ SAS Intro to Statistical Concepts ~ SAS Intro to ANOVA, Regression, and Logistic Regression ~ R Programming ~
AWARDS AND HONORS
Beta Gamma Sigma – International Academic Honors in BusinessDrexel University, 2015
Upsilon Pi Epsilon – International Academic Honors in ComputingDrexel University, 2013
Air Force Honorable DischargeU.S. Air Force, 2011
Cum Laude HonorsPark University, 2010
Air Force Commendation MedalU.S. Air Force, 2009
Airman of the YearU.S. Air Force, 2007
Basic Military Training Honor GraduateU.S. Air Force, 2005
SELECTED SKILLS
Apps/Models:Business Intelligence (Excel, PHStat, QM for Windows, GreenBeltXL, Minitab, SPSS, R), MS Visual Studio, MSVisio, C#, TCP/IP, McAfee HBSS, UML, SDLC, SQL Server 2012, MS Office
Languages: English: native; Korean: Basic (Reading/Writing/Speaking)