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Frontline Management Workplace Assignment – BSBCMN404AVersion 1.0

frontline management
Workplace Assignment Cover Sheet

COURSE DETAILS

FLM unit:BSBCMN404A – Develop teams and individuals

Date of course you attended:______

Name of facilitator:______

Facilitator contact no:______

Facilitator email address:______

YOUR DETAILS

Name:______

Organisation:______

Mailing address:______

______

Phone (work/home/mobile):______

Fax:______

Email:______

SUPERVISOR DETAILS

Name of supervisor:______

Supervisor job title:______

Phone (work/home/mobile):______

Email:______

I endorse the work contained in this assignment as that of the participant whose details are provided above.

Signature of supervisor:______Date:______

© Training Services Australia 2007Page 1

Frontline Management Workplace Assignment – BSBCMN404AVersion 1.0

ASSIGNMENT FEEDBACK

The feedback you provide is a very important part of the course evaluation process and may be utilised to improve the quality of our assessment materials and process.

Please rate each of the criteria described below (circle the appropriate rating), and use the space beneath to provide comments or suggestions regarding the assignment (or any aspect of the course). If you require more space, please use the back of this page.

Relevance of assignment to job / N/A / Very Poor / Poor / Good / Very Good / Excellent
Usefulness of assignment activities / N/A / Very Poor / Poor / Good / Very Good / Excellent
Explanation of assessment method and criteria / N/A / Very Poor / Poor / Good / Very Good / Excellent
Attainable, measurable assessment criteria / N/A / Very Poor / Poor / Good / Very Good / Excellent
Assessment questions / tasks clear and unambiguous / N/A / Very Poor / Poor / Good / Very Good / Excellent

Comments, Suggestions, Feedback

______

DECLARATION AND CONFIDENTIALITY AGREEMENT

I declare that the work included is my own and that the assignment was carried out in accordance with the instructions provided. I also agree to allow Training Services Australia to discuss the progress / results of my assignment with my supervisor and / or my company’s Frontline Management Training Co-ordinator if required.

Your signature:______

Date:______

SUBMITTING YOUR ASSIGNMENT

After completing each of the assessment tasks, forward all completed documentation to:

Training Services Australia

3/799 Beaufort Street

MT LAWLEY WA 6050

QUESTIONS OR PROBLEMS?

If you have any queries regarding the completion of this assessment, please contact your facilitator (details on previous page) or Training Services Australia on:

Phone: (08) 9473 1900

Fax: (08) 9473 1922

Email:

© Training Services Australia 2007Page 1

Frontline Management Workplace Assignment – BSBCMN404AVersion 1.0

INFORMATION ABOUT YOUR ASSIGNMENT

Assessment approach

Assessment of participants' competence for this unit is primarily through assessment of their workplace assignments.

Requirements of the standard

For this unit, competency is demonstrated by satisfactory performance in the workplace to the standard prescribed by the unit’s elements and performance criteria (these can be found on page 7 of this document and in your Participant’s Manual for this unit). Your assessor will also check whether the following critical aspects of evidence have been satisfied for this unit:

Identifying and implementing learning opportunities for others
Giving and receiving feedback constructively
Facilitating participation of individuals in the work of the team
Negotiating learning plans to improve the effectiveness of learning
Preparing learning plans to match skill needs
Accessing and designing learning opportunities

The assessor will confirm that the evidence you provide falls within the scope of the unit (as identified in the unit’s Range Statement) and that you have demonstrated the Requiredknowledge and Required skills and attributes for the unit (as described in the unit’s Evidence Guide). If you are interested, you can view the Range Statement and Evidence Guide for the unit on the NTIS website ().

Assessment tasks

The assessment tasks for this unit were especially developed to assist you in providing evidence of your competency against each of the elements and performance criteria, and to satisfy the critical aspects of evidence for this unit. A mapping table showing the performance criteria that each assessment task addresses can be found on page 7. The assessment task instructions begin on page10.

In some cases we have provided templates that you can use to assist you in completing the assessment tasks. These indicate the type of information you are expected to provide for the associated task. Feel free to develop your own formats or modify the templates provided to better suit the requirements of the task you are undertaking. Alternatively, your organisation may have its own forms which provide similar information to the templates, which you can use instead. However, if you use an alternative template / presentation format, please ensure that you have addressed all of the requirements for the assessment task.

Negotiating assessment

Where possible, the assessment tasks in this assignment have been designed to give you flexibility and choice in how you go about your assessment. However, Training Services Australia recognises that the assessment tasks described herein are not the only way of demonstrating competence in the unit. Should you wish to provide alternative evidence to demonstrate your competence, please discuss this with your TSA assessor.

Should you negotiate with your assessor to provide alternative evidence to what is described in this assignment, you must document the agreed evidence and have your assessor sign the agreement before you proceed. This is required to prevent potential misunderstandings.

Due date

It is important that you complete your assignment as soon as possible after the completion of the course. As a general rule, the longer you leave your assignment, the more you will forget of the knowledge and experience you gained on the course, and the harder it will become to complete.

There is a six month time limit on the completion of this assignment from the date of your participation in the workshop.
If, for any reason, you are unable to complete the assignment within the specified timeframe, please contact Training Services Australia. Our contact details are on page 3.

Candidates who do not submit their assignment within the specified time limit may be required to:

(a)resit the course at their own expense, or

(b)pay an hourly rate to have their assignment assessed

Assessment of your assignment

After your assignment has been received by Training Services Australia, we will pass it to your course facilitator / assessor who will assess it against the requirements for this unit. The assessor will consider:-

Which parts of the assignment you have performed well and how these map against the requirements of the unit.
Whether any of the information you have provided needs clarification and/or improvement.
Whether there are any gaps in the evidence you have provided.

The assessor will contact you (probably by telephone or email) if (s)he requires additional information. The assessor may also contact your supervisor or your organisation’s training co-ordinator to obtain additional information or clarification if required.

Certification

Your assessor or a member of the Training Services Australia administration team will advise you when you have been assessed as competent. At the completion of your Frontline Management Program you will be issued with:-

A certificate if you have been assessed as competent in all of the units required for a Certificate IV in Business (Frontline Management); or
Astatement of attainment for the units that have been completed successfully. Note that for administrative reasons, statements of attainment are generally only issued to candidates who are unable to, or choose not to, complete the entire program.

Plagiarism

Plagiarism is a form of cheating. It is taking and using someone else's thoughts, writings or inventions and representing them as your own.

The following list outlines some of the activities for which a participant can be accused of plagiarism:

Presenting the work of another individual or group as their own work.
Handing in assessments markedly similar to or copied from another student.
Handing up assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.

Plagiarism is a serious act. Participants found to have plagiarised any part of their assignment will be assessed as ‘not yet competent’ and all course fees will be forfeited.

Should you have any doubts about including the work of others in your assessments, please consult with your facilitator.

Submitting your assignment

All completed assignment documentation should be submitted to:

Training Services Australia

3/799 Beaufort Street

MT LAWLEY WA 6050

Facsimile: (08) 9473 1922

Email:

Please retain a copy of your completed assignment and all associated materials for your own records. Training Services Australia accepts no responsibility for materials which are lost in transit. Having a copy of your assignment on hand is also useful in case you receive a call from your assessor wanting to discuss / review certain aspects of your assignment with you.

Please note that Training Services Australia does not normally return assignments following assessment. If you require your assignment to be returned, please state this clearly on the assignment cover page.

Re-assessment and appeals

Should you be assessed as not yet competent, your assessor will provide you with guidance about your options. These may include further training, and reassessment.

Candidates assessed as not yet competent are provided with at least one opportunity to resubmit their assignment for assessment. In many cases, you will only be required to resubmit the part(s) of your assignment that your assessor considered unsatisfactory. Some candidates may be asked to resubmit their entire assignment. Your assessor will advise you of what is required.

Should you be dissatisfied with the assessment decision, you should initially take this up with your TSA assessor. If you remain dissatisfied, you are invited to discuss the matter with TSA’s Principal. Should you wish to pursue the matter, the Principal will arrange for your assignment to be assessed by an independent assessor.

Accessing an electronic copy of the assignment

An electronic copy of this assignment can be downloaded from the TSA website.

Go to the Training Services Australia website (
Select ‘Client access’ from the menu bar at the top of the screen
Click on thelogo for your organisation
Enter the user name and password
Select ‘BSBCMN404ADevelop teams and individuals’

Frontline Management Workplace Assignment – BSBCMN404AVersion 1.0

Mapping of Assessment Tasks to Standard – bsbCMN404A

The following table indicates how the assessment tasks for this unit are used to demonstrate competency against each of the performance criteria.

Assessment Task
Element / Performance Criteria / 1 / 2 / 3 / 4 / Third Party Report
Element 1
Determine development needs / 1.1Learning and development needs are systematically identified and implemented in line with organisational requirements /  /  /  / 
1.2A learning plan to meet individual and group training and development needs is collaboratively developed, agreed to and implemented /  /  / 
1.3Individuals are encouraged to self evaluate performance and identify areas for improvement /  / 
1.4Feedback on performance of team members is collected from relevant sources and compared with established team learning needs /  / 
Element 2
Develop individuals and teams / 2.1Learning and development program goals and objectives are identified to match specific knowledge and skill requirements of competency standards /  /  /  / 
2.2Learning delivery methods are appropriate to learning goals, the learning style of participants, and availability of equipment and resources /  /  / 
2.3Workplace learning opportunities and coaching and mentoring assistance are provided to facilitate individual and team achievement of competencies /  /  / 
2.4Development opportunities incorporate a range of activities and support materials appropriate to the achievement of identified competencies /  /  / 
2.5Resources and timelines required for learning activities are identified and approved in accordance with organisational requirements /  /  / 
Element 3
Monitor and evaluate workplace learning / 3.1Feedback from individuals or teams is used to identify and implement improvements in future learning arrangements /  /  /  /  / 
3.2Outcomes and performance of individuals / teams are assessed and recorded to determine the effectiveness of development programs and the extent of additional development support /  /  /  / 
3.3Modifications to learning plans are negotiated to improve the efficiency and effectiveness of learning /  /  /  / 
3.4Records and reports of competency are documented and maintained within organisational requirements /  /  / 

Frontline Management Workplace Assignment – BSBCMN404AVersion 1.0

BSBCMN404AAssessment Checklist
Candidate name:
Please use this checklist to ensure all parts of your assignment are complete. Please submit a copy of the checklist with your assignment.
Evidence summary
Candidate use
Provided
() / Description / TSA assessor use
Evidence satisfactory
()
Assessment Task 1 – Review and evaluation of existing workplace learning arrangements
A. Brief overview of workplace learning arrangements
B. Copy of team survey on workplace learning arrangements and summary of survey findings / outcomes
C. Evaluation of workplace learning arrangements and recommended improvements
Assessment Task 2 – Training needs analysis and learning plan for team
Evidence requirements 1 – 13 as listed in assessment task instructions. Includes:

TNA documentation
Learning plan
Description of how training needs were identified and team members were involved in identifying needs and developing learning plan
Description of support provided to address team learning and development needs
Description of how the learning was monitored and evaluated
Description of how the learning was recorded

Assessment Task 3 – Training needs analysis and learning plan for individual
Evidence requirements 1 – 13 as listed in assessment task instructions. Includes:

TNA documentation
Learning plan
Description of how training needs were identified and individual was involved in identifying needs and developing learning plan
Description of support provided to address individual learning and development needs
Description of how the learning was monitored and evaluated
Description of how the learning was recorded

Assessment Task 4 – Provide workplace instruction / coaching
Evidence requirements 1 – 10 as listed in assessment task instructions. Includes:

Details of the session that was conducted
Information on how training needs were identified, how the training was delivered, how the training was recorded and how it was reviewed
Relevant supporting documentation

Third party report(completed by supervisor) attached or submitted separately
Workplace Assignment Cover Sheet is completed in full(including Supervisor signature, provision of assignment feedback, and completion of declaration section).
The assessment tasks and any supplementary evidence is clearly labelled and compiled in a logical manner.
I have made a copy of my assignment for my own records and have put this in a safe place. Make sure this is readily accessible in case you receive a call from your assessor to discuss certain aspects of your assignment.
Sections below this line are for completion by a TSA assessor
TSA assessor’s comments on assessment tasks:
Following analysis of the evidence, additional evidence is required in the following areas:
Area / Satisfactory evidence provided ()
Assessor’s signature: / Date:

Frontline Management Workplace Assignment – BSBCMN404AVersion 1.0

ASSESSMENT TASK INSTRUCTIONS
Assessment Task 1 – Review and evaluation of existing workplace learning arrangements

For this assessment task you are required to review your existing workplace learning arrangements. You should use the information from this activity to implement improvements in the learning and development arrangements for your team (within your scope of responsibility) and / or to make improvement recommendations to others.

Part A–Overview of workplace learning arrangements

Prepare a brief overview of the workplace learning arrangements applicable to your team, addressing the following areas:

How staff training needs are identified
Opportunities for staff to be involved in identifying their own learning and development needs
How learning plans are developed and documented
Types of learning and development opportunities made available to staff
Strategies used to follow up and support staff who are engaged in learning and development
The use of coaching and mentoring in the workplace
How the results of training are recorded and evaluated
Any other important features of your team’s workplace learning arrangements

Part B– Team survey

Survey your staff to obtain their feedback on learning arrangements in your workplace. You may wish to do this via a written survey, through a team discussion, or through several one-on-one or small group discussions.

Examples of issues you may wish to cover include:

Whether they feel their training needs are adequately identified and addressed
The effectiveness of training provided by or arranged by the organisation
Whether the type of learning they generally undertake matches their preferred learning style(s)
Whether they are given adequate opportunities for learning in the workplace
What (if any) barriers exist which hinder them from successfully engaging in training and learning experiences
Suggestions for how staff learning and development could be improved

Provide a copy of the survey questions you used and a summary of your findings.

Part C–Evaluation of results and recommendations

1.Write a brief evaluation of the workplace learning arrangements for your team, including key strengths and possible weaknesses.

Your evaluation should be based on:

Your findings from Part A and Part B of this Assessment Task
Your evaluation of the effectiveness of any training and development activities previously undertaken by your staff

2.Briefly outline how you propose to strengthen the workplace learning arrangements for your team.

Frontline Management Workplace Assignment – BSBCMN404AVersion 1.0

Assessment Task 2 – Training needs analysis and learning plan for team

For this assessment task you are required to analyse the training needs for your team and prepare a learning plan for an appropriate time horizon (e.g., the next three, six or twelve months).