Training Programme 2011
At Kent Hospitality we seek:
- To provide all our customers with the best value for money service with consistent standards.
- To operate Kent Hospitality in a profitable way to ensure we can continue to invest in and develop the range of facilities provided.
- To treat all our customers – students, staff, conference delegates and holiday makers with the same level of courtesy and respect, regardless of their requirements and expectations.
- To develop our staff in such a manner that each individual’s personal goals and ambitions are met wherever possible, to the benefit of the individual, our customers and Kent Hospitality.
CONTENTSPAGE NUMBER
CIEH Level 2 Food Hygiene3
Level 3 Award in Supervising Food Safety in Catering3
Emergency First Aid3
National Licensees Certificate3
Drugs Awareness4
Fire Emergency Response Course4
CIEH Level 2 H & S in the workplace4
CIEH level 2 Manual Handling4
CIEH Level 2 Principals of COSHH5
Practical Training Certificate5
Group Training Certificate5
Customer Service6
Stepping Up6
Minute Taking with Confidence6
Diversity Appreciation7
Equality Act 2010 Update7
Employment Law7
National Vocational Qualifications7
Vocational Related Qualification (VRQ)8
(Customer Service)
LEVEL 2FOODHYGIENE
This course is offered online. Staff can study in the workplace, completing the course within two hours. A certificate is issued on successful completion. Interested staff should approach David Jordan, Health Safety and Food Safety Advisor (based in Tanglewood) or HR for further information.
This course is compulsory for all staff working in a food environment. It replaces the foundation Food Hygiene qualification. It is recommended that staff receive a refresher course after 3 years.
Provider: On-line course
Dates: as required, see David Jordan
LEVEL 3 AWARD IN SUPERVISING FOOD SAFETY IN CATERING
A three-day course providing a 2nd level qualification in Food Hygiene, aimed at food handlers with supervisory responsibilities. The course covers legislative compliance for food handlers in a supervisory or management position. Candidates successfully completing the exam will be awarded the level 3 in supervising food safety certificate from the Chartered Institute of Environmental Health.
This course requires a minimum of 15 attendees. If insufficient numbers are available, staff may be required to attend an external course. It is recommended that staff complete a one-day refresher course every 3 years.
Provider: Kent Hygiene Solutions
Dates: 11/12/13 Jan 2011, future dates to be agreed
EMERGENCY FIRST AID
A four-hour course suitable for all staff with an interest in learning more about the basics of first aid.
Provider: Safety, Health & Environment Unit
Date: see
NATIONAL LICENSEE'S CERTIFICATE
An essential course for all staff working in a bar environment. This course provides a certificate to enable candidates to be issued with a personal licence. The one-day course, from 09.30-17.30 runs at Canterbury College. There is a short exam at the end of the course.
Provider: Canterbury College(J.Mckenzie 811183)
Dates: 9 Feb, 9 March, 4 May, 8 June
DRUGS AWARENESS
A half-day course suitable for all interested staff but recommended for those who work in a bar and housekeeping environment. The course covers:
- The culture of substance use for young people.
- Drug and alcohol knowledge including drug identification, facts and attitudes towards drugs and alcohol.
- Associated effects of drugs and alcohol including long and short term health effects and the law.
- Identifying signs of dependency.
Provider: KCA Training
Date: TBC
FIRE EMERGENCY RESPONSE COURSE
Topics include fire safety prevention, fire emergency procedures and actions.
This is aimed at only those who have been designated as fire managers, fire marshals, door wardens, College receptionists or those that have some other sort of response to play in the case of a fire emergency, other than simply leaving the building themselves.
Provider: SHE unit
Date: see
CIEHLevel 2 Award in Health & Safety in the Workplace
This one-day training programme has been designed to provide fundamental knowledge and understanding of 'all round health and safety' for employees working in any type of business.
The certificate is awarded following satisfactorily completion of a multiple-choice question paper at the end.
This CIEH certificate is widely recognised and accredited by OFQUAL (formerly the Qualifications and Curriculum Authority) as a Level 2 Qualification in vocational training. A refresher is required every 3 years. This is a compulsory course for all front line catering and housekeeping staff.
Provider: SHE unit
Date: see
CIEH Level 2 Manual Handling
A compulsory half-day course aimed at all front line catering and housekeeping staff. It covers techniques and methods for lifting and handling goods.
The certificate is awarded following satisfactory completion of a multiple-choice question paper at the end.
A refresher is required every 3 years.
Provider: SHE unit
Date: see
CIEH Level 2 Principals of COSHH
Thishalf-daycourse(previouslycalledPrinciples of COSHH,but now enhanced by a slightly longer course, more exam questionsand re-badged as a 'Level 2’)
The aim of this course is to introduce attendees to the hazards associated with substances, the risks and controls available and what to expect from a COSHH assessment. The certificate is awarded following satisfactorily completion of a multiple-choice question paper at the end whichwill help prepare attendees to look carefully at their own work activities and be able to contribute to the safer use of hazardous substances in co-operation with their managers and supervisors.
A refresher is required every 3 years. This is a compulsory course for all front line catering and housekeeping staff.
Provider: SHE unit
Date: see
PRACTICAL TRAINING CERTIFICATE
Stonebow's Practical Training Certificate programme is for those wanting to deliver on-the-job practical training. It is designed for those responsible for training team members in practical skills including managers, heads of department, supervisors, team leaders and trainers.
During the three day programme, delegates learn how to interest and motivatetheir trainees, how to identify task processes, set acceptable standards for each step and how to use questions to confirm understanding. In short, delegates learn how to make trainingmore effective. The programme is informal and highly participative with active discussion, exchange of ideas, exercises, group work and two practical sessions in which delegates can practise their new skills. There is a formal assessment whereby delegates will be required to deliver a training session and assess their trainee's understanding of the subject,after which they willreceive valuable feedback. This ensures the delegate is equipped to write and deliver their own effective sessions when back in their organisation.
Provider: Stonebow
Date: tbc
GROUP TRAINING CERTIFICATE
Stonebow's Group Training Certificate programme trains delegates to design and deliver effective, interactive theoretical training sessions to groups of people. It is specifically designed for managers, department heads, supervisors, team leaders and trainers.
During this three-day programme, delegates will learn how to plan training that meets their objectives, how to identify appropriate methods of training that will maximise their group’s understanding and how to develop skills to help engage all group members.
The Group Training Certificate programme is informal and highly participative with active discussion, exchange of ideas, exercises, group work and two practical sessions in which delegates can practise their new skills. There is a formal assessment whereby delegates will be required to deliver thetraining session to the rest of the group and receive valuable feedback. This ensures the delegate is equipped to write and deliver their own effective sessions when back in their organisation.
Provider: Stonebow
Date: tbc
CUSTOMER SERVICE
A one-day intensive course aiming to achieve the following objectives:
- Understanding what excellent customer service looks like.
- Identify your strengths and weaknesses when communicating with customers.
- Review the importance of voice tone and style to create a professional image.
- Developing rapport to gain a positive response.
- Practising listening and questioning techniques.
- Techniques for dealing with difficult customer service issues.
Suitable for any staff dealing with customers face-to-face or on the telephone.
Provider: Sam Kitney, Inspired HR
Dates: tbc
STEPPING UP
Stepping Up is aprogramme introduced in 2009 that is designed to meet the identified development needs of new supervisors/managers or those looking to step up. Many people feel they have little people management training to equip them for their role or need updating on their knowledge of procedures and legalities. Whilst policies and procedures can be picked up quite quickly, in practice, people management is something which many find challenging and sometimes difficult to do.
Stepping Up is a modular programme, which can be supported through individual coaching, learning materials and a learning diary. The programme enables participants to gain confidence, develop and hone their management skills, become conversant in people management practices, and have a clearer focus on priorities.
Provider : Sam Kitney Inspired HR
Dates: 10 Feb, 15 Feb, 25 Feb, 30 Mar
MINUTE TAKING WITH CONFIDENCE
This one-day course is for administrators and secretaries, managers and all other staff who are asked to take minutes of any meeting and need to produce a clear and accurate record of a meeting. Shorthand skills are not required.
This course will show you how to work effectively with the Chair, and how to take notes during a meeting by distinguishing the significant elements from the irrelevant. Delegates will be shown how to write up minutes which are accurate, concise and easy to use, ensuring that action points are followed up.
This course will improve participants' confidence, enabling them to minute formal and informal meetings effectively.
Provider: Kent Trainers
Dates:8 Feb, future dates to be confirmed
DIVERSITY APPRECIATION
A 3-hour workshop designed to reinforce the principles of Equality and Diversity. Developed as a refresher course for all KH staff, to ensure that everyone is treated with fairness and dignity. The course has been updated to incorporate the changes in legislation introduced in October 2010.
This is a compulsory course for all new and existing staff
Provider: PJV Learning& Development Ltd
Dates: tbc
EQUALITY ACT 2010 UPDATE
A half-day briefing on the changes introduced in October 2010 which aimed to harmonise the law on discrimination and to strengthen the law to support progress on equality.
Provider: Furley Page – Andrew Masters
Date: 20 January
EMPLOYMENT LAW – How your business can stay legal
With constant updates and developments are you confident you know how to keep on the right side of the Law? This course will provide you with a comprehensive grounding and practical guidance on the legislation. In an easy to understand way it reviews important recent developments and discusses future changes to ensure that you and your staff stay within the law.
Provider: Kent Trainers
Dates:
NATIONAL VOCATIONAL QUALIFICATIONS (NVQ)
An NVQ is a work related, competence based qualification. NVQs reflect the knowledge and skills required to do a job effectively andshow that a candidate is competent in anarea of their work.
NVQs are achieved throughassessment and training. Assessment is normally through on-the-job observation and questioning. Candidates produce evidence to prove they meet the required standard. An assessor in the workplace tests the candidate’s knowledge tomake sure they can demonstrate competence in their area of learning.
As a City and Guilds approved centre, Kent Hospitality are pleased to offer the following NVQ qualifications:
Level 1 and Level 2
Hospitality front office
Hospitalityhousekeeping
Hospitality food and drink service
Hospitality quick service
Hospitality food preparation and cookery
Multi skilled hospitality services
Customer service
Cleaning support services
Level 3
Professional cookery (preparation and cooking)
Professional cookery (patisserie and confectionery)
Hospitalitysupervision
Customer service
Provider: on the job training, contact James Bell-Reeves
Dates: As required
VOCATIONAL RELATED QUALIFICATION (VRQ)
A certificated one-day course in Customer Service, which covers an introduction to customer service, communications skills, presenting a professional image and complaint handling.This is suitable for all staff that are customer facing but have had no previous training. The VRQ is a preliminary to the NVQ, so will provide staff with a taster for this next stage.
The course requires seven learning hours, plus a one-hour exam comprising of true/false questions.
This course will be offered in two half-day sessions to maximise staff attendance.
Provider: James Bell-Reeves
Dates: As required
1
January 2011