Trainee Welfare Rights Advisor

Trainee Welfare Rights Advisor

Job Description

Trainee Welfare Rights Advisor

Title: Trainee Welfare Rights Advisor (full-time, 37.5 hours a week, fixed term one year role)

Reporting to:Welfare Rights Manager

Salary: Scale 1 Point 9(£17,058 inc. London Weighting)

Job Role:

  • To work at all times under the instruction and guidance of the specified line management structure.
  • To carry a caseload and work with clients on a one-to-one basis, to provide welfare rights advice, information, support and representation.
  • To maintain an information resource and provide information and casework support for City & Hackney MIND and East London NHS Foundation Trust staff on welfare rights.
  • To maintain and disseminate up-to-date knowledge of welfare rights policy, structure and legislation.
  • To develop and maintain effective relationships with key local and regional welfare rights service providers (including CAB’s, locality mental health teams and in-patient welfare rights services).
  • To work within and meet agreed case-working standards, monitoring systems/requirements and service goals.
  • To provide the service in a range of styles and venues, which may include providing a drop-in service, telephone-based support, and work at different sites.
  • To provide low-level, short-term crisis support for individuals with welfare needs presenting in mental health crisis.
  • To maintain up to date and accurate records around all work/interventions.
  • To work as part of the team to ensure that service provision works in accordance with and promotes the needs of black and ethnic minority and female service users, taking into account racial, cultural and language diversity.
  • Where appropriate, to assist in the recruitment, selection, training and supervision of volunteers and patient representatives.
  • To work as a member of the team, contributing to service planning and developments.
  • Where necessary to provide cover within the team
  • To undertake any other reasonable duties.


  1. To attend and participate in relevant meetings and give reports/presentations when required.
  1. To comply with, promote and contribute to the development of City & Hackney Mind’s Policies and Procedures, including its Equal Opportunities and Equality and Diversity policies
  1. To attend and participate in relevant meetings and give reports or presentations when required
  1. To participate constructively in appropriate internal and external training courses, supervision and staff away days.
  1. To work effectively as an individual and as part of a team in all aspects of the role.
  1. Other than where central administrative support is available, to be administratively self-servicing.
  • To undertake any other tasks and duties commensurate with the post as directed by the Head of Recovery, or other senior manager in City and Hackney Mind.