JOB DESCRIPTION
JOB TITLE:Information Governance Manager
DEPARTMENT:Legal and Democratic Services
DIRECTORATE:Transformation and Resources
GRADE:
DIRECTLY RESPONSIBLE TO:Director of Legal & Democratic Services
DIRECTLY RESPONSIBLE FOR:2 x Information Governance Officers
1 x Information Governance Apprentice
Main Purpose of the Job:
Responsible for the strategic implementation of the Council’s Information management programme of works to include the development and delivery of strategies, policies, training and governance arrangements to provide the necessary leadership to develop and support a culture of high quality information management practice across the Council, including responsibility for the strategic management of Data Protection and Freedom of Information to ensure compliance with regulatory and statutory obligations.
This involves the delivery of efficient and effective solutions around people and processes as well as any required technology and information changes. Supporting the Corporate Director of Transformation and Resources SIRO to deliver Central Governments ‘Information Governance Agenda’ and supporting members, partners, contractors and others who work on behalf of the Council to meet the legal and statutory obligations placed on the Council. This will encompass Information Security, Training, Awareness raising, Records Management, Data Protection, Freedom of Information, Environmental Information Regulations and the wider information agenda, ensuring that information law, rights and practice are undertaken with the aim of protecting privacy, facilitating lawful personal data sharing, ensuring appropriate access and protection to Council held information and improved records and information security management.
Main Duties:
- To be responsible for ensuring compliance with all relevant statutory requirements with a reporting responsibility to the Corporate Management Team
- To develop, implement and manage strategies to assure that information and data is managed and handled according to current Government guidelines for data protection and data sharing, as well as business needs, by creating a highly efficient information governance service.
- To be responsible for the administration and discharge of the Councils functions under the Data Protection and Freedom of Information legislation.
- Lead, support and engage all levels of the Council, its partners and schools and customers in their responsibilities/rights to manage the information assets of the council complying with legislation, standards and best practice.
- Manage and monitor the budget for the Information Governance, ensuring sufficient resources are in place with appropriate funding
- Responsible for the creation of an Information management and information risk framework for all strategies, policy, procedures and advice concerning the collection, retention, security and management of information, personal or otherwise, required by the Council in the course of its business
- Proactively keeping abreast of up to date information management knowledge and practice, current legal case law, central and regional government information agendas, i.e. transparency, security, usability, innovation, citizen self-service and data sharing, public body shared services initiatives etc. and ensure that where appropriate these are adopted and reflected in Council policies and procedures.
- To stretch performance and engender ambition, recognise key issues and priorities, monitor progress with intervention where needed and support the achievement of key actions and goals. To utilise tools to audit compliance e.g. NHS IG Toolkit, records management code of practice, audit guides etc. To support team members and officers of the Council, its partners, and schools in being successful, maximise contributions and potential, encourage creativity and team identity.
- Devise and develop processes to assist employees, members, partners and others working on behalf of the Council to safeguard the confidentiality, integrity and accessibility of information, both electronic and otherwise, and reduce the risks to business continuity and enforcement.
- Maintain contact with the Information Commissioner office to resolve complaints and deal with all correspondence and negotiations to bring matters to a satisfactory conclusion avoiding fines to the Council for non-compliance for corporate issues and lead on investigations of data breaches and other information related investigations.
- To develop and manage the Council publication scheme
- Identify records management needs of the Council ensuring that records are legally admissible, reliable, useable and stored and disposed of in accordance with statutory and operational requirements.
- Provide efficiencies in management of Council’s records, e.g. by reducing duplication facilitating data sharing and collaboration and reducing costs for offsite storage
- Attendance at local and national groups to represent the Council and ensure compliance with the changing requirements of information governance.
Health and Safety
To operate safely within the workplace with regard to the Council’s health and safety policies, procedures and safe working practices. To be responsible for your own Health and Safety and that of other employees.
Equalities & Diversity
To work within the Council’s Equalities and Diversity Policy, embracing through personal example, open commitment and clear action that diversity is positively valued, resulting in access for all by ensuring fair treatment in employment, service delivery and external communications.
Customer Care
To continually review, develop and improve systems, processes and services in support of the Council’s pursuit of excellence in service delivery. To recognise the value of its people as a resource.
Training and Development
To identify training and development needs with your manager, taking an active part in your Personal Development and Review Plan. To access development opportunities as they arise and share learning with others and where appropriate, actively encourage a learning environment and development within others.
Policy
To work at all times within the established policies and practices of the Council, within the framework established by the Council Constitution and associated guidance.
Confidentiality
To adhere to the Council’s policies and procedures on confidentiality and the management and sharing of information.
PERSON SPECIFICATION
JOB TITLE:Information Governance Manager
DEPARTMENT:Legal and Democratic Services
GRADE:Band
STAGE ONE:Disabled candidates are guaranteed an interview if they meet the essential criteria
MINIMUM ESSENTIAL REQUIREMENTS
/ METHOD OF ASSESSMENT *1. Qualifications/Training etc.
A degree in a business related subject / A/C
Commitment to continuous development of yourself and the staff you manage. / A/I
Prince2 or similar structured project management methods / A/I
Customer Service and a commitment to performance improvement. / A/I
Personal commitment to continuous self-developmentand the development of your colleagues through participation in training and development activities such as skills transfer. / A/I
2. Experience
Substantial track record of leading and managing staff in the successful delivery of Information management programmes. / A/I
Proven ability in developing programmes that clearly define the timeline required to achieve the required outcomes. / A/I
Business Analysis Techniques / A/I
Extensive experience of reviewing and analysing an organisation's records management and governance requirements, mapping these requirements through indepth analysis of complex information and creating sustainable redesign through effective use of people, processes and systems / A/I
Proven experience in gaining consensus for proposed solutions at a senior, strategic level of an organisation. / A/I
3. Knowledge
Clear understanding of Information Governance, records management and change management principles, processes and procedures through experience of working in an environment of a large complex organisation (public or private sector) undergoing change. / A/I
Detailed understanding of change and how people respond to change. / A/I
4. Skills & Abilities
Proven ability in gathering quality requirements, across a range of programmes made up of complex and interdependent projects, which meet the strategic organisational values, aims and objectives. / A/I
Experience of sharing skills and knowledge and delegating tasks to staff, which will challenge and develop them. / A/I
Proven ability to manage a complex programme of business and service redesign, including the effective management and allocation of resources. / A/I
Financial management & decision-making skills. Including a proven track record in successfully managing budgets and a clear ability to manipulate and present financial information. / A/I
A proven ability to influence, monitor and control the risk environment, both strategic and operational, through effective allocation of roles and responsibilities. / A/I
A clear and innovative thinker who can provide inventive solutions to problems. Should feel comfortable challenging the accepted way of doing things and be able to offer new and innovative solutions to problems for consideration. / A/I
An ability to use project management and MS Office software tools including spread sheets, presentation tools and word processing to an advanced level. / A/I
Tenacity and drive, maintaining focus and judgement in a complex environment. Needs to be a self-motivator possessing an enthusiastic attitude, fully committed to making the project a success. Should be able to achieve long-term objectives without the need for extensive supervision. / A/I
An enthusiastic, persuasive and effective communicator, able to influence staff and external suppliers at all levels.Ability to prepare and present high quality written reports to different audiences. / A/I
An inclusive team player, fostering partnerships, working collaboratively across boundaries achieves results through motivating and leading others. / A/I
Well-developed people & performance management skills. Needs to appreciate both the importance of team working and the ability to lead a team of diverse members. / A/I
Demonstrable commitment to equal opportunities and equality in employment and service delivery excellence. / A/I
The ability to develop excellent working relationships with people at all levels andin a complex, political environment; tact and diplomacy in all interpersonal relationships with the public and colleagues. / A/I
Through personal example, contribute to the development of an outcome-focused ‘can do’ culture across the Council. / A/I
Self-motivation and discipline to complete tasks to required timescales and quality standards and to maintain focus and objectivity under complex conditions. / A/I
There will be a presentation exercise as part of the recruitment process testing a variety of different areas on the person specification.
* Method of Assessment
A = Application form, C = Certificate, E = Exercise, I = Interview,
P = Presentation, T = Test, AC = Assessment centre
Date prepared/revised:Jane Le Fevre September 2014