5
Toolkit for Peri-Urban Water Supply
Module 3
Kiosk Introduction Sensitisation Campaign
Designed for Zambia Compound and Freedom Compound in Monze
Table of Contents
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1 Introduction 3
2 The “Water Shows” 4
2.1 Activities of the “Water Show” 4
2.2 Activity 1: The Introductory Address by an RDC Member 5
2.3 Activity 2: A Presentation of the Project and of the Kiosk System 5
2.4 Activity 3: Questions, Remarks and Proposals of Participants 5
2.5 Activity 4: The First Sketch of the Drama Group: Public Health 6
2.6 Activity 5: The Address by the Local Public Health Expert 7
2.7 Activity 6: Questions, Remarks and Proposals of Participants 8
2.8 Activity 7: Question and Answer Session and the Second Sketch 8
2.8.1 The Question and Answer Session 8
2.8.2 The Second Sketch 9
2.9 Activity 8: Address Concerning the Functioning of the Kiosk System 10
3 Formal Group Discussions 11
4 Radio Messages and Broadcasts 12
5 Informal Interviews with Residents 15
5.1 Main Objectives 15
5.2 Target Groups and Categories 15
5.3 Topics to be Discussed 15
6 Guided Tours of the Waterworks 16
7 Public Announcements 17
7.1 Objective, Target Groups and Coverage 17
7.2 Message 1: Explaining the Kiosk System 17
7.3 Message 2: Commissioning Date 18
8 Preparing and Putting up Posters 19
8.1 Objective, Target Groups, Coverage and Distribution 19
8.2 Poster 1: Explaining the Kiosk System 19
8.3 Poster 2: Inauguration Date and Explaining the Kiosk System 20
9 List of Required Items (All Elements of Sensitisation Programme) 22
1 Introduction
This sensitisation guide is based upon a sensitisation document which was prepared for the water kiosk introduction programme of the Southern Water and Sewerage Company (SWSC). In 2003 the Company constructed and commissioned 7 new water kiosks and rehabilitated and commissioned one exiting kiosk in Zambia and Freedom compounds in Monze. The sensitisation programme, which accompanied the technical works and activities such as the recruitment and training of water vendors and company staff, consisted of the following activities:
· 4 so-called water shows.
· 7 formal group discussions with residents and RDC members.
· One radio message to be diffused by Monze SKY Radio and by Radio Chikuni.
· A large number of informal interviews with residents.
· 7 visits to the Monze waterworks.
· Public announcements using a handheld megaphone.
· Putting up 60 posters in Zambia and Freedom as well at some public places in the centre of town.
All elements of the programme form part of an integrated sensitisation approach. In order to make the connection between the various activities clear to the target population, all activities were linked by the logo of the SWSC, as well as by its slogan:
Water is everyone’s business-
Let’s manage it together!
This document provides a detailed presentation of all the elements of the sensitisation programme. Although the activities were designed for the Monze kiosk project, they can be easily adapted and used for similar programmes, elsewhere in Zambia.
2 The “Water Shows”
2.1 Activities of the “Water Show”
The “water shows” consist of the following activities:
1. An introductory address by a RDC member who is also member of the Taskforce (duration: 5 minutes).
2. A presentation of the project focusing upon the construction of the kiosks, community participation and the kiosk system (how does it function and who is responsible for what?) (duration: 15 minutes).
3. Participants are given the opportunity to ask questions and come up with proposals (duration: 15 minutes).
4. A first sketch performed by a drama group on public health and the advantages of consuming water from the kiosk (duration: 15 minutes).
5. An address by a local public health expert on the relationship between water (quality), sanitation and public health (duration: 15 minutes).
6. Participants are given the opportunity to ask questions and come up with proposals (duration: 15 minutes).
7. A question and answer session and a second sketch performed by the same drama group on the role of the community in making the kiosk system sustainable (duration: 15 minutes).
8. An address on the kiosk system (payment system and opening hours) (duration: 15 minutes).
9. Participants are given the opportunity to ask questions and come up with proposals (duration: 15 minutes).
10. Closure of the meeting by the RDC chairman (duration: 5 minutes).
The total duration of the water show was estimated at approximately 130 minutes (2 hours and 10 minutes). In reality the duration ranged between 1.5 and 2.5 hours.
Expected participation: between 100 and 600 persons/show. With the 4 water shows the Monze kiosks Taskforce expected to reach directly between 5% and 15% of the total population. This target was met. Indirectly, through the diffusion of the messages (mouth-to-mouth) the water show reached reach a much larger proportion of the population of the 2 compounds.
The impact of the health and hygiene message was expected to be rather limited as changes in behavioural patterns related to health and hygiene require ongoing activities and long-lasting health education programmes.
In the next sections the various activities which constitute a “water show” are discussed in some detail.
2.2 Activity 1: The Introductory Address by an RDC Member
The RDC member responsible for the opening address highlights the following issues:
· The sensitisation programme itself (activities and duration).
· The cooperation between the RDC, the community, the Council, the local NGOs and the SWSC.
· The formation, composition and responsibilities and activities of the Taskforce.
· The fact that the kiosks are constructed with and for the community (refer to the slogan of the SWSC).
· The involvement of the community and of other stakeholders (data collection, localisation of the kiosks).
· The number of kiosks that will be constructed.
Duration of the address: approximately 5 minutes.
2.3 Activity 2: A Presentation of the Project and of the Kiosk System
During this important address the speaker (a Taskforce member) explains the purpose of the project as well as the way the kiosk system functions. After his/her address the participants are given the opportunity to ask questions. The following issues have to be emphasised during the address:
· The main objectives of the SWSC (social, public health and commercial) and how the Company intends to achieve these objectives in Zambia and Freedom.
· The kiosk itself (Its design being user friendly).
· The tasks, responsibilities and rights of the water vendor.
· The tasks and responsibilities of the Kiosk Supervisor. The Kiosk Supervisor is the link between the vendor and the population on the one hand and the service provider on the other).
· The tasks and responsibilities of the Plumbers and the Meter Readers of the SWSC.
· The role, responsibilities and rights of the customers. Customers pay for water and have rights: they have the right to receive a good product and a good service. The SWSC has a Customer Complaints Centre.
The speaker has to explain that after the second sketch more information will be given on the functioning of the kiosk system.
Duration of the address: approximately 15 minutes.
2.4 Activity 3: Questions, Remarks and Proposals of Participants
After the second address the participants can ask questions with regard to the first two addresses.
Duration of the question and answer session: approximately 15 minutes.
2.5 Activity 4: The First Sketch of the Drama Group: Public Health
The main message/theme of the first sketch is:
· Health and hygiene and the importance of consuming treated water.
The objective of the sketch:
· To dramatise to the audience the health risks that household that consume untreated water (for example water from open wells or wells in the Dambo) are exposed to.
· To explain the importance of using treated water, especially for drinking and preparing meals.
Required materials (imaginary or physical):
· Open well.
· Pit latrine.
· Bucket and cup.
· Tap/kiosk.
· Money.
· Doctor’s kit.
Important issues to consider (Frame of the sketch):
· A family gets drinking water from an open well within their yard, because the father insists that there is nothing wrong with consuming untreated water.
· Despite having access to cheap treated water at the kiosk, the family continues fetching untreated (contaminated) water from the well.
· The wife wants to fetch treated water, but there is no proper budgeting in the household as the husband is ever selfish and spends almost all the family money on beer together with his friends.
· The wife tells the husband that if they continue using untreated water: “One day one of us might get sick of cholera or dysentery. As I attend antenatal clinic, nurses usually advice us not to use untreated water for drinking and cooking”.
· The child, who gets a lot of information on public health and hygiene at school, also pleads with his father to start spending part of his “drinking money” on clean water. The father does not follow this advice and refuses to change his behaviour.
· The father argues that: “Small boy, what can you tell me. We have been using water from our well even before you were born. We do not get sick very often!”
· During the last 10 years many other families have settled in the compound near and next to the plot of the family. Some of these neighbours dispose of their rubbish in a pit and have built their latrines near the family well. As a result the water gets contaminated.
· One morning the father gets sick. He suffers from dysentery and gets admitted to the hospital.
· The family has to struggle to find money to meet the treatment costs. The admission and treatment costs (ZMK15,000) could have bought the family a thousand jerrycans of clean water.
· Because the father is in hospital, the family income suffers (the father has a shoe repair business).
· After discharge, the father is now convinced and starts supporting the wife when it comes to reserving money for treated water.
· The family is happy again.
· The End.
Duration of the sketch: approximately 15 minutes.
2.6 Activity 5: The Address by the Local Public Health Expert
The address of the local public health expert (for example, the Environmental Health Technician) has to tackle the following issues:
· Some of the common water-related diseases and how they can be:
a) Transmitted.
b) Prevented.
c) Cured.
Bearing in mind that prevention is better (a less costly) than cure.
· The importance of using safe and treated water.
· Fetching water and the need to use a clean container (during transportation and storage).
· Water storage practices and advices.
· Water treatment practices and advices (boiling water and the use of Clorin).
· Using water from alternative sources (for bathing, washing and other usages).
· General food and food preparation hygiene.
· Solid waste disposal practices.
· Disposal of human faeces.
· Keeping the pit latrine clean.
· Personal hygiene (cleaning of hands after visiting the latrine, before eating, etc.).
· Domestic and environmental hygiene.
In order to prepare his/her address, the local health expert is given the necessary parts of the Toolkit (Module 3, Section 3) as well as a copy of SWSC Brochure 6 (Water and Health/Good Hygiene Practices, November 2002). The Taskforce also has to enquire whether the public health expert requires additional materials such as flipcharts, markers, paper, etc.
Duration of the address: approximately 15 minutes.
2.7 Activity 6: Questions, Remarks and Proposals of Participants
After the address of the local public health expert, the participants/audience are given the opportunity to ask questions with regard to the first two addresses.
Duration of the question and answer session: approximately 15 minutes.
2.8 Activity 7: Question and Answer Session and the Second Sketch
2.8.1 The Question and Answer Session
The main message/theme of the question and answer session and the second sketch is:
· Water supply and the role of the community.
The objective of the question and answer session performed by the drama group is to inform through drama the audience on:
· The service provider (name
· Treated water and the costs involved in the treatment process.
· The number of kiosk that will be constructed.
· The role the community should play when it comes to safeguarding public infrastructures found within the compound, including the kiosks and the network, which both belong to the service provider, but which were constructed for and with the community.
Important points to consider and format of the performed question and answer session:
· A meeting with residents is called by the service provider.
· The speaker/chairman of the service provider explains the main objective of the meeting (see the objective of the sketch).
· The speaker/chairman asks questions to the residents of the compound who are present. The members of the drama group act as the residents.
· Question and answer format is used throughout the meeting with explanations being provided by the speaker/chairman.
The following questions can be asked:
· Question: “James, my dear, could you tell me the name of the Water Company that is providing us with treated water and with kiosks?”.
o Correct answers: Southern Water and Sewerage Company.
o Wrong Answers: Water Affairs, the Council, World Vision, PUSH, Zambia Breweries.
· Question: “Doreen, you being the oldest person in this compound, tell us how many kiosks will be constructed in Zambia and Freedom Compounds.
o Correct answer: 7 (one in each zone A, B, C ……….G).
o Wrong answer: You mean tuntembas (small shops), we have plenty of them here, (other wrong answer) 3.
· Question to the audience: By the way, tell me some of the costs that are incurred by the Company in the production of treated water that is sold at the kiosk.
o Answer: ZESCO bills, Cost of pipes, cost of water purification chemicals (aluminium sulphate, chlorine, etc.), fuel costs, wages of the SWSC staff, maintenance and repair costs, replacement costs.