Position Title: / Information Technology Projects Officer
Department: / Corporate, Community & Business Services / Classification: / MOA3
Section: / Information Technology / Incumbent: / Vacant
Location: / Fenton Way / Status: / Full time fixed term 3 years.
- PURPOSE OF THE POSITION
To work collaboratively with a range of stakeholders to complete projects and tasks in accordance with the IT teams list of improvement tasks. The incumbent is required to undertake determined project management duties and provide technical and administrative input into projects.
The position will be required to gather technical requirements of determined projects, contribute to and/or complete project plans for IT projects and act as a central reference and information source, providing options and assistance in the project decision making and project delivery process.
- PRINCIPAL ACCOUNTABILITIES
Accountability / Measures
Liaise with internal and external stakeholders as required to deliver projects /
- Provide technical assistance towards systems implementation/project completion
- Coordinate internal and external resources towards systems implementation/project completion
- Provide periodic updates to internal stakeholders as to the status of their project
- Communicate project setbacks or problems to relevant people whom can assist/resolve them, referring to IT Coordinator as required
Gather training requirements and resources for both new and existing systems /
- Determine and report any staff training shortfalls, along with recommended training options to IT Coordinator
- Ensure users of new systems are provided with adequate training for successful use post-implementation
- Ensure any available training material is kept for future reference and is replaced/updated to remain relevant
- Work with other departments to document systems and/or training material
Work closely with all areas of the organisation to identify user requirements /
- Attend relevant department meetings to assist them with determining Information Technology requirements
- Provide information to users about possible alternatives and options for technology use
- Work with departments to formulate plans and budgetary requirements
Assist IT team members during periods of high demand and/or while other staff are on leave /
- Resolve IT helpdesk enquiries
- Assist with basic troubleshooting of network/server issues by working with the IT Coordinator and/or Council contractors on issues as directed
Ensure knowledge is shared amongst IT team members and staff /
- Create and keep up-to-date comprehensive documentation on implemented systems, including setup/installation notes and configuration changes
- Proactively inform staff of systems information relevant to them as it becomes known, including version changes/upgrades of the systems they use, new features, alternative products, etc.
Comply with Health and Safety requirements & Council policies /
- Comply with all Health and Safety legislation
- Ensure Health and Safety information is provided to the broader community as required
- While at work, a worker must;
take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons; and
comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person to comply with this Act: and
cooperate with any reasonable policy or procedure of the person conducting the business or undertaking relating to health or safety at the workplace that has been notified to workers.
- Avoid, eliminate or minimize hazards within your control, and immediately report
- Attend and actively participate in training programs provided in the interests of Health and Safety
- Ensure accidents and near misses are reported as soon as reasonably practicable
- REPORTING RELATIONSHIPS
Reporting relationships
The position reports to the IT Coordinator.
The position of Information Technology Projects Officer is not responsible for the supervision of any other position.
The following chart illustrates the reporting relationships of the position within the Department.
Challenges
The incumbent will be expected to adopt a flexible approach to work requirements and undertake new or alternative duties as required. A professional image of the Council must be projected in all dealings and at all times.
The position involves significant liaison across all areas and levels of the organisation. The incumbent will need to utilise excellent interpersonal skills and diplomacy to ensure positive and productive relationships are established and maintained.
Confidentiality and confidence in and of Council officers must be maintained.
Effective delivery of support will require the ability to anticipate required actions and resolve matters without being specifically requested to, using appropriate judgement and initiative.
Consistent application of tact, excellent communication, time management and organisational skills and abilities will be required.
- CODE OF CONDUCT
Council is committed to maintaining the highest standard in our dealings with the community and promoting equity and respecting diversity within the workplace.
Council’s code of conduct for employees details the principles of good conduct and standards of behaviour that Council has determined the community can reasonably expect employees to demonstrate in the performance of their duties and functions.
- KEY COMMUNICATIONS
Internal
This role involves interaction with all staff within Council and may occasionally involve interaction with Aldermen. It requires a close working relationship across the organisationand a cooperative approach within the Information Technology team to achieve the best outcomes for the Department andCouncil.
External
The incumbent may have a significant level of interaction with information technology suppliers of hardware, software and Information Technology services. There may also be involvement with selected consultants for contract management.
- REQUIRED PERSONAL ATTRIBUTES
The incumbent is expected to possess and consistently display the following personal attributes.
Ethics, values & integrity – Maintain high standards of ethics and integrity, inspire trust and confidence, treat all contacts equitably and fairly, and observe all Council policies and procedures.
Commitment and enthusiasm – Ensure enthusiasm and commitment to sustained effort through diligence and pursuit of high standards and their promotion to others. Be aware of best practice in relevant work areas and identify and undertake appropriate continued personal and professional development.
Initiative and innovation – Proactively utilise initiative, innovation and a commitment to continuous improvement to ensure the relevance and optimum effectiveness and efficiency of Council operations and service delivery. Anticipate potential problems and take appropriate actions to eliminate or manage their impact.
Working with others – Respect others and throughout the conduct of Council business actively support and provide coaching and assistance to fellow staff. Recognise and value the diversity of those in the workplace, and the impact of your actions and the examples you set for others. Ensure appropriate proactive communication is undertaken and respect the importance of keeping all relevant parties informed.
Professional & confident demeanour – Consistently project a professional, confident, controlled and customer focused attitude and demeanour.
- SELECTION CRITERIA
The following criteria are provided to assist in the identification of a potential incumbent’s skills, knowledge and experience required for competent performance in the position.
Essential Criteria
- Certificate IV in Information Technology or equivalent qualifications or minimum five (5) years experience in similar role
- High level competency with hardware and software
- Project management experience
- Well-developed interpersonal skills ensuring a commitment to customer service
- Time management skills and the ability to develop, maintain and monitor own work programs to meet deadlines
- Problem solving experience with a demonstrated ability to provide options suitable for customer needs
- Demonstrated analytical skills to interpret data and provide recommendations for improvement
- Keen interest in the application of technology, and emerging technologies, for the benefit of users
- Sound written skills and experience in documentation of policies, procedures and other reference material
- An ability to train a variety of users, being cognisant of varying levels of competency and understanding
- National Police Check
Desirable Criteria
- An understanding and working knowledge of local government
- Current drivers licence
- Certificate IV in Training and Assessment
OFFICE USE ONLY
Authorisation / Approved by General Manager.Evaluation / Assessed against the HUNN model
Review / Reviewed by Executive Manager Corporate, Community & Business Services 3/4/2017
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