To our newly licensed Kids Crossing Foster Family!

Congratulations! We are so happy to have you as apart of Kids Crossing and would like to take a minute to gather your valuable feedback about the licensing process. We are working to improve our process and would appreciate the opportunity to hear more about your experience. Please complete the survey and return to Amy Harder. (This information will not be shared with the staff who you worked with during the licensing process)

**You will receive ½ hour of training for completing and turning in this survey!**

1. Time (please mark appropriate answer)

The licensing process took us approximately ____ months until we were licensed and we:

Understood why the process took this long as:

  • It was due to factors outside of the agency’s control (ie. Background checks).
  • It was due to the agency not completing their responsibilities in a timely manner.

Did not understand why the process took this long.

2. Information Provided Before the Licensing Process (please mark appropriate answer)

We felt that we received all the desired information about the agency up front and had all of our questions answered so we could make an informed decision about applying with Kids Crossing. We received our information by ways of:

  • Phone call to agency
  • Webinar on website
  • Open House
  • Face-to-Face meeting with Agency representative

We did not receive all of the information we would have liked prior to starting the application and this could have been improved by:______

3. During the Licensing Process (please mark appropriate answer)

We felt like we thoroughly understood the application/licensing process each step of the way or if we did not, knew whom to/how to ask the proper questions and they were promptly answered.

We felt that the staff we worked with were knowledgeable about the process and able to answer our questions.

We feel neutral about the information provided to us during the licensing process.

We felt like we never knew the next step and wished the process were more clear. Specific feedback we have about how to improve the information given includes: ______

4. Support (please mark appropriate answer)

We felt like we received the support needed to complete the licensing process and feel confident in the ability agency to support us after a child is placed.

We feel neutral about the support during the process.

We feel that the support could have improved during the licensing process and we have hesitations about the support we may receive after a child is placed. Specifically, areas or ways we could have felt more supported include: ______

5. Prepared (please mark appropriate answer)

We feel as prepared (as possible) for our first placement!

We feel neutral about how prepared we are.

We feel that the agency could have helped us feel more prepared by:______

6. Communication (please mark all that apply)

__Friendly __Brief__Not Helpful

__Helpful__Honest__Enjoyable

__Unrealistic__Realistic __On “as needed” basis

__Infrequent__Consistent__Often enough

__Professional__Prompt__Not often enough

7. Communication (mark all that apply)

Communication Preferred Communication received

__Face to Face __Face to Face

__Email__Email

__Mail__Mail

__Phone Calls__Phone Calls

8. Which part of the process did you find the most helpful (mark in order with 1 being the most helpful and 5 being the least helpful):

___Open House (if applicable)

___Core Training

___Home Study

___Home Inspection

___First meeting with your home supervisor

Any feedback or comments about the above?______

9. How did you hear about Kids Crossing?

___Another foster parent___Advertisement___Department of Human Services

___Website ___Employee___Other

10. With many options of child placement agencies, why did you end up deciding to be licensed by Kids Crossing?______

______

11. Are you glad you made this choice? ______

12. Anything other feedback you would like to give us so we can improve the licensing process for future families? ______

______

**Any staff we can give kudos to?  ______

Thank you for helping us improve our service to families!