To Assume Day-To-Day Responsibility for the Operational Management of the Unit As Rostered

Job Title: / Unit Supervisor
Reports To: / General Manager
Responsible for: / Employees
Duties & Responsibilities

To provide excellent and outstanding hospitality, ensuring the best possible level of customer service at all times
To be able to carry out all operational duties within the various departments of the unit to the required standard
To assume day-to-day responsibility for the operational management of the unit as rostered.
To strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service.
To support the interpretation of Tenpin corporate strategyand core values
To take personal accountability for designated department/area of the unit as designated by the General Manager
To deputise in the absence of the General, Deputy Manager or Front of House Manager
To respond to and act upon customer comments made on a daily basis and feedback to management
To strive to achieve a ‘nothing is too much trouble’ attitude
To constantly be alert to all sales opportunities
To be aware of and actively sell the company core products to customers
To be familiar with all products within all areas of the unit
To consistently offer products and services to customers to increase sales
To have a working knowledge of all promotions within the site and actively sell to customers
To be able to demonstrate an understanding of the business and be able to implement short term objectives
To use all stocks and supplies in an appropriate manner to minimise wastage
To support the process of monitoring all financial targets
To meet specified targets as set by the Management team
To report all rostering issues to Management, to ensure that appropriate staffing levels are maintained
To undertake any other reasonable duties as requested by any member of the Management team

Customer Service

To maintain quality of product and unit appearance.
To identify customer needs and promote customer recognition throughout the unit
To strive to constantly achieve operating standards
To regularly and systematically check standards and identify action for improvement
To have a working knowledge of all aspects of the business and maintain constant involvement of self in tasks
To respond to customer comments and feedback in line with Company policy
To encourage a proactive culture to minimise all customer complaints
To promote an entertaining environment at all times

Communication

To attend and participate fully in all team meetings as requested by the Management team
To effectively cascade all relevant information to team members
To understand and utilise all administrative practices and systems as appropriate
To have a working knowledge of all site computer systems
To regularly and consistently report all relevant information to the management team

Company Image

To ensure that own and team appearance is maintained to a high professional level at all times
To take personal accountability for the adherence to all Company policies and procedures
To take personal accountability for ensuring that all team members are aware of all Company policies and procedures and the importance of adhering to them
To ensure that all reasonable steps are taken to minimise or prevent loss or damage to Company assets
To ensure the security of all cash and stock and to maintain the safety and security of staff at all times

Statutory Requirements

To take personal accountability for and be conversant with all statutory obligations
To ensure that teams are suitably trained, comply with and are constantly alert to all risks
Ensure fair and equal treatment to all individuals in line with legislation and Company policy

People Management

To lead by example, encouraging all team members to participate and work together
To supervise employees within relevant department/area on a day to day basis
To monitor, encourage and participate towards a positive team atmosphere by positively and publicly recognising success and achievements by any member of the team
To set relevant, fair and consistent targets, KPI’s and objectives for team members in line with overall company strategy.
To provide constructive feedback to improve team performance
To represent and feedback staff opinions and views at a higher level
Ensure liaison with Human Resources Department to ensure effective people management

Training & Development

Ensure that all unit management support, encourage and deliver training as appropriate to all team members
Take ownership for own personal development and support personal development of team members
To actively promote a training culture within the unit

Your role will require you to be fully mobile and flexible as you will be required to move to an alternative location to gain promotion or further training.

N.B This Job Description sets out current duties and expectations of the post that may vary from time to time without changing the general character of the post

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