Erick Zuniga
OBJECTIVE:
To achieve meaningful employment with a company as a Technician, which will allow me to address and solve your company’s technical needs, by applying my experience within the areas of system administration and accomplishing deadline driven projects.
EMPLOYMENT HISTORY:
Comcast Business Class Nov 2015-Present
CAE 3 (TCH SPY T1)
· Provided tech support for Comcast Business clients, resolved modem, and connection issues over phone using different Comcast tech software
· Provided billing and normal customer service support for non tech issues.
BlackBox Network Services June 2014-Nov 2014
National Project Manager
· Set up and managed various networking projects throughout the US.
· Scheduled technicians and set up service calls for different trouble tickets.
Computer & Network Paramedics Inc. Oct 2011-June 2014
IT Consultant
· Build, configured and deployed Servers for various client environments
· Provided Tech Support for wide number of users onsite and remotely monitored and performed maintenance on over 15 different client servers.
· Perform various services for clients such as, Data recovery, system reinstalls, Virus Removal, hardware installations and removals, software installs and configuration as well as troubleshooting.
Procacci Bros Jan 2005- March 2006
Warehouse Manager
· Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
· Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
· Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
· Controls inventory levels by conducting physical counts; reconciling with data storage system.
· Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
· Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
· Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
· Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
· Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
· Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
· Contributes to team effort by accomplishing related results as needed.
Alto Sign Inc June 2000-Oct 2003
Shipping Coordinator/ assembler
· Overseeing incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments
· Determining work procedures, preparing work schedules and expediting workflow
· Determining shipping priorities, work assignments and shipping methods required to meet shipping and receiving schedules
· Arranging transportation that optimizes service and cost
· Inspecting incoming materials and notifying appropriate staff of potential quality issues
· Inspecting loading operations to ensure compliance with specifications
· Directing movement of shipments to appropriate work areas
· Ensuring shipping area is organized and clean at all times and meets all compliance factors
· Ensuring that all employees are in compliance with all applicable health and safety regulations and other company-related policies and procedures
· Investigating and solving customer problems and issues
EDUCATION:
John Bartram High School
CHI Technical Institute – Diploma Computer Networking and Repair
References available upon request.