TRIANGLECOMMUNITY SERVICES

JOB DESCRIPTION

Lead Care and Support Worker

Triangle aims, within our values and through our practices, to create an environment that allows everyone to flourish and achieve his or her full potential. We respect the individual and value each person’s unique needs, experience and contribution.

We will support each person’s wellbeing through well designed job roles and supportive management and leadership. We will encourage and listen to our employees’ concerns and champion personal development.

Being person centred is at the core of everything we believe as an organisation. Knowing what matters to people and acting on it is essential. We expect everyone to commit to promoting a positive and engaging culture and demonstrating this in their behaviour towards each other and the people who use our services.

Accountable to :Team Leader

Job Purpose :

  • Play a key role in ensuring the delivery of high quality and cost effective care services within given area.
  • Ensure that good practice in service provision is embedded across the area.
  • Responsible for monitoring, mentoringand supporting new Care and Support Workers.
  • Ensure that Care and Support Workers undertake relevant learning and development activities including induction and that they translate training into practice.
  • Take personal charge of key issues to ensure that quality care and support is provided.

Core responsibilities to the team and organisation

Key Duties

Monitoring Staff

  • Shadow and ensure integration of Care and Support Workers into their new working environment.
  • Ensure effective cover each day, liaising with the Allocator.
  • Guide, direct and support the Care and Support Workers in developing and maintaining good practice and excellent staff/service user relationships.
  • Constantly reinforce a continuous improvement ethos.
  • Deliver on-the-job training as required, including one-to-one training of medication with all new staff.
  • Ensure staff are working in accordance with the fundamental standards of care.
  • Ensure staff are aware of and follow policies and procedures.

Helping to Manage the Provision of Care Contracts

  • Identify resource requirements associated with delivering services. Manage resources and take action to ensure their effective and efficient use.
  • Oversee the ordering, disposal and dispensing of medication and completion of appropriate documentation e.g. Mar Charts, administrative forms.

General

All staff are expected to:

  • Ensure all records are maintained to high standards.
  • Promote the good name and work of the organisation.
  • Adhere to all relevant policies, procedures and other regulations agreed by the organisation.
  • Act in an open and transparent way, carrying out all duties with due regard to equal opportunities and non-harassment and reporting or taking necessary action in respect of any suspected wrongdoing.
  • Attend training, supervision and meetings as required to be able to carry out the duties to the standards required by us.
  • Ensure that complaints raised are addressed through the appropriate channels and in accordance with our complaints policy.

Core responsibilities to the people you support

  • Ensure that personal, social and domestic support are delivered to service users with the consent of the relevant person and in a way that respects their dignity, wishes and rights, promotes their independence and enables and supports them to make or participate in making decisions regarding their care, treatment and support.
  • Visit new service users and work with them or their appointed representative to ensure start-up of care package that is appropriate for the service user, meets their needs and reflects their preferences, buddying the Care and Support Worker.
  • Lead or join in regular team meetings to review any individual care concerns, discuss service users’ requirements and update Care and Support Workers on administrative and policy matters.
  • Work with the service user or their appointed representative to complete assessments, risk assessments, and review level of support to help service users remain in their own homes and maximise their independence.
  • Liaise with the service user, families/carers and care professionals to ensure that they understand the care and treatment choices available and are able to discuss with a health care professional or other competent person the balance of risks and benefits involved in a particular course of treatment. In particular ensure continuity of care on discharge/change events, maintaining the health, safety and welfare of service users.
  • Provide personal and practical care services as required.
  • Ensure that nutritional and hydration support is provided to the service users and ensure their needs, wellbeing and reasonable requirements are met.
  • To be part of the “on call” rota to ensure that emergency cover and support is provided as and when required.

General

All staff are expected to:

  • Ensure that service users are protected from abuse and improper treatment and take necessary action in respect of any suspected wrongdoing. Ensure compliance with our safeguarding procedures.
  • Respond to emergencies outside office hours as required.
  • Take responsibility for personal health and safety and the health and safety of the workforce and service users including maintaining equipment and ensuring the standard of hygiene of all premises and equipment is appropriate to the purpose for which they are being used.

Where you can use your judgement and creativity

Each client will use person-centred thinking tools, (including a doughnut),which sets out where you should seek to use your creativity and judgement particularly with them, but in general, the following points count for all:

  • Responding sensitively and flexibly to any changes which you are met with when you visit your clients.
  • Going “the extra mile” – always looking for opportunities to add value to your time with your clients.
  • Building a relationship with your clients, getting to know them as a person and ensuring that they get to know you in order to build trust and confidence.
  • Supporting people to be connected, whether with their families, friends or the local community.
  • To ensure that Triangle’s community services are of the highest quality and safety and are person centred.

CONFIDENTIALITY

All staff must respect the confidentiality of any matters they may learn in the course of their duties relating to service user, staff and the general public as well as matters of business concerning the Charity.

EQUAL OPPORTUNITIES STATEMENT

Triangle welcomes diversity in the people we provide a service to and in our workforce. Diversity is not just seen as something to aim for but as something to be valued and an asset in delivering different services to different people.

Triangle recognises that certain groups and individuals are discriminated against in society and is committed to ensuring that equal opportunity becomes an integral feature of all its activities.

All employees are required to comply with Triangle’s equal-opportunities policy. Failure to do so will result in disciplinary action.

All Triangle appointments and promotions will be made in accordance with the equal-opportunities policy.

The duties and requirements in this job description are not exhaustive and amendments and additions may be required in line with future policy changes.

Lead Care and Support Worker / 1