Title:Senior/Business Analyst Social Work Quality Assurance

Title:Senior/Business Analyst Social Work Quality Assurance

Group:Chief Social Worker/Director Professional Practice

Reports to:Manager Social Work Quality Assurance

Employment statusIndividual Employment Agreement

Location:National Office, Wellington

The Ministry / The Ministry for Vulnerable Children, Oranga Tamariki works to advance the wellbeing and positive long-term outcomes of children and young people. We support families and whānau to provide a safe, stable and loving home for their children. We protect children and young people who are not having their needs met at home and address the impact of any harm they have experienced. The Ministry prevents and responds to offending by young people and addresses the rights and interests of victims of offending. We support care-experienced young people to successfully transition to adulthood.
We develop strategic partnerships with others, particularly iwi and Māori organisations, to help realise this vision. We ensure a common approach with our partners to understanding the return on investment from our activities.
The Ministry’s core outcomes are:
-All children and young people are in loving families and communities where they can be safe, strong, connected, and able to flourish.
-Improved outcomes for all children, especially Māori tamariki and rangatahi.
Our guiding principles / In everything we do, the wellbeing and bestinterests of children are paramount. The voices of children and young people underpin the design and operation of our services. We seek to strengthen the relationships between children and young people and their families, whānau, hapu and iwi, and we respect children’s sense of belonging and identity. We recognise the importance of whakapapa and whanaungatanga to the mana and wellbeing of tamariki Māori.
Purpose of role / This role is in the Social Work Quality Assurance (SWQA) team which sits inside the Office of the Chief Social Worker/Director Professional Practice group. SWQA is tasked with establishing, developing, and supporting the implementation of an organisational approach to quality improvement which enables a culture of continuous improvement and more effective outcomes for children.
The purpose of the Senior/Business Analyst SWQA role is to lead the development and implementation of processes which support the work of the SWQA team and the implementation of the quality assurance framework. In addition, they will play a key role in coordinating the work of the team and ensuring the team’s activities are aligned with the quality assurance framework.s
Key accountabilities
The Business Analyst SWQA will:
-Contribute to the development and implementation of quality assurance initiatives across the team and organisation
-Lead the design, development, and continuous improvement of key processes across the team
-Support the work of the team by applying project, process, and risk management methodology
-Provide advice and recommendations to senior managers on business priorities and strategies
-Work closely with the SWQA team to understand their needs and provide options for operationalising and implementing solutions.
-Contribute to project planning, take responsibility for project outputs, and accepts accountability for quality of own work.
-Manage and/or co-ordinates quality assurance work streams to ensure the delivery of outcomes
-Provide regular and ad-hoc reports on aspects of the delivery of the quality assurance framework
The SeniorBusiness Analyst SWQA will also:
-Apply project management methodology to ensure research and evaluation work meets business requirements and business standards.
-Manage and delegate the allocation of work items and resources within the team (as required by the SWQA Manager)
-Take a leadership role within the SWQA team in terms of facilitating and supporting change and team capability
-Provide coaching and mentoring to other team members as well as support and advice as necessary
-Provide advice and support to other teams in Oranga Tamariki with regards to risk and quality assurance.
Experience, skills and behaviours
The Business Analyst SWQA will have:
-Knowledge of methodologies relating to the mapping, development and implementation of processes
-Experience in investigating and analysing problems, and reaching sound conclusions, and implementing solutions
-Demonstrated contribution to the success of large or complex projects or initiatives
-Client focus and demonstrated success in building and maintaining positive working relationships
-The ability to manage the process of gathering, analysing, storing and disseminating detailed information in a user friendly format
-Understanding of project management methodology
-The ability to write to a high standard (clear, accurate, concise, appropriate to the audience)
-Highly effective communication skills
-Sound judgement and political sensitivity
The Senior Business Analyst SWQA will also have:
-Advanced knowledge of and a successful track record of using methodologies relating to the mapping, development and implementation of processes
-Successfully led large or complex projects or initiatives.
-Successful experience in using project management techniques and methodologies
-Demonstrated ability to use well-developed communication skills (written, verbal) to inform and influence
-Ability to teach and mentor technical aspects of the position to other analysts and SWQA team members as necessary.
Qualification / -Relevant tertiary qualification preferred and/or comparable experience of working within a government environment on strategy and business development
Key internal partners / -Manager Social Work Quality Assurance
-Other team members within the wider Quality Systems business unit and Office of the Chief Social Worker/Director Professional Practice group
-Regional Managers
-Residence managers and staff
-Risk and Assurance staff
-Other Oranga Tamariki managers and staff

Key external partners

/ -Children, young people and families
-Quality assurance staff in allied sectors
-Partner agencies in the wider vulnerable children’s system and others providing services to children, including iwi and community groups.
Health and safety / -Employees accept their responsibility to take all practicable steps to ensure their own safety and wellbeing while at work, and ensuring that no action or inaction on their part endangers themselves or others.
Personal commitments / Demonstrated evidence of ability to commit to the following principles:
-The Ministry for Vulnerable Children, Oranga Tamariki vision and values.
-Treaty of Waitangi and Puao-te-Ata-tu.
-Working with clients and colleagues in a culturally responsive and appropriate manner.
-Equal employment opportunities.
General / -Some travel on official business around NZ will be required.

Position Description – Senior/Business Analyst Social Work Quality Assurance 1