Title: Membership Manager

Department: Membership

Status: Exempt, Regular, Full-time, Salary

Supervisor: Director

Position Description: The membership manager develops and meets budgetary goals and cultivates member relationships to ensure sustainability and growth of the program. This includes defining and developing strategies to increase recruitment, membership upgrades, retention of members, identification of opportunities for improvement, and new concept development. In addition, the membership manager coordinates and hosts all special membership events, provides exemplary customer service to members/prospective members, and supervises museum volunteers and interns as needed.

Major Tasks and Responsibilities (current):

  • Prepare annual membership budget, and manage account procedures, including income growth, monthly reconciliations, expenditures, etc.
  • Design and administer department strategic plan that ensures the sustainability and growth of the membership program, including new prospect solicitation, member upgrade, renewal,and retention.
  • On a daily basis, process membership applications, batch membership financial transactions in Raiser’s Edge (RE) as payments/gifts are received, submit batches to accounting, and acknowledge payments in a timely mannerand provide customer service for members and prospective members.
  • Print and mail membership cards twice a week (depending on traffic) for new and renewing members.
  • Manage and track renewal notice mailings monthly. Renewal contact lists are emailed to mailing house, which prints and mails the notices.
  • Coordinate with designated mail house to ensure they have accurate mailing schedules, MNA logo mailing supplies, and monitor postage expenses for all membership related mailings.
  • Coordinate mailings to MNA members. This includes but is not limited to MNA Notes, Plateau Magazine, and exhibit opening invitations.
  • Ensure marketing manager has up-to-date membership email lists loaded into Constant Contacts monthly for MNA eNotes and other electronic activity/event announcements.
  • Provide marketing manager periodic membership updates to be posted in eNotes, MNA Notes and on social media.
  • Develop and coordinate membership campaigns, including periodic lapsed and prospective member promotional recruitment mailings.
  • Track and analyze response to membership campaigns.
  • Coordinate with Visitor Service staff and organize/host all Members’ Previews, Annual Meeting, Plateau Society Dinner, and new member and anniversary member receptions (including reserving caterers/volunteers, set-up, work order submissions, etc).
  • Prepare monthly membership reports for managers’ meeting, and Development Committee meetings, including updating statistics report to identify trends and opportunities.
  • Monitor and update membership related pages on the MNA website as needed.
  • Manage donor requests, including setting guidelines and processing and recordingoutside donation requests..
  • Serve as contact for RSVPs to MNA events, member previews, and Behind-the-Scene collection tours.
  • Research technology options for constituent database and membership card processing system.
  • Serve as contact and system administrator for Raiser’s Edge, as well as protecting data integrity.
  • Conduct price comparisons (when needed) and orders supplies for all membership related activities including mailings, membership cards, event/activity announcements, recruitment materials, and thank you gifts.
  • Develop and manage Membership levels and benefits, to maximize revenues and perceived value.
  • Represent/exhibit MNA membership at other locations as needed.
  • Attend Development Committee meetings and record minutes.
  • Provide Controller annual membership accounting audit report from RE
  • Contact members with out-of-date contact or payment information.
  • Develop, administer and track membership satisfaction surveys at minimum annually.
  • Design and administer corporate membership program.
  • Initiate and monitor membership referral program.
  • Primaryliaison with Sedona Muses which includes attending all meetings and lectures, plans Lecture Series, facilitates communication between MNA and the Muses ensuring a strong relationship.
  • Acts as an enthusiastic advocate and personal representative for the Museum in the community by promoting its resources, programs and services.
  • Other duties as assigned.

Working Conditions-Generally works indoors with some outdoor activities. Weekend and evening work for events.

Abilites and skills-

  • Must be able to sit, stoop or stand for extended periods of time, lift 30 pounds.
  • Must have visual acuity and ability to work at a computer for extended period of time.

Job offer contingent on satisfactorily passing criminal background check.

The Museum of Northern Arizona is an equal opportunity employer.

  • How to apply:
    Send cover letter, resume, three professional references to:
  • Human Resources
    Museum of Northern Arizona
    3101 N. Fort Valley Rd.
    Flagstaff, AZ 86001
  • Or fax to 928-774-1229
  • Or email in MS Word Format to . Please indicate in your cover letter the position you are applying for.
  • Deadline: Open until filled.
  • Please submit your application materials by Sunday, November 29th to be included in the first review of applications scheduled for the week of November 30, 2015.