/ HR & Staffing Manual Section
APPROVED: 3/13/15
REVISED:

JOB DESCRIPTION

TITLE:HUMAN RESOURCE AND OPERATIONS MANAGER

REPORTS TO: CHIEF EXECUTIVE OFFICER

STATUS: EXEMPT

POSITION SUMMARY

The Human Resources/Operations Manager will develop and administer all human resource initiatives and provide HR support to all departments. He/she will also be responsible for key areas of operations management of the organization. Mentors the Sr. Human Resource /Program Assistant. By developing and implementing various systems and maintaining positive relationships with clients, and internal staff, the Human Resources/Operations Manager will help Brighter Beginnings to function effectively and efficiently.

QUALIFICATIONS:

JOB QUALIFICATIONS AND EXPERIENCE

  1. Master's degree in Business Administration or related field preferred; Bachelor’s degree required.
  2. Minimum of 5 years experience in a Human Resources Generalist capacity.
  3. Minimum of 5 years experience in Office Management or Operations
  4. Management.
  5. Working knowledge of MS Office, HRIS database. Accounting software
  6. knowledge a plus.
  7. PHR/SPHR certification a plus
  8. Strong written and verbal communications skills.
  9. Ability to present to Senior Management team and Board of Directors.
  10. Client focused, customer service disposition.
  11. Demonstrated ability to prioritize multiple projects simultaneously and exercise confidentiality.
  12. Highly organized and self-motivated.
  13. Demonstrated commitment to working with a diverse staff.
  14. Non-profit and/or human services background desirable but not required.
  15. Knowledge of payroll software, a plus.

RESPONSIBILITIES:

Human Resources

  1. Conduct full-cycle recruitment of new employees including job description development placing advertisements, developing contacts with recruiting sources, interviewing, consulting with internal hiring managers in crafting offer letters and new hire communications.
  2. Managing orientation and on- boarding process for employees and interns.
  3. Maintain all personnel files.
  4. Maintain current Employee Allocation and Salary worksheet/reports.
  5. Manage compensation structure: salary ranges, salary surveys and compensation policies.
  6. Research, implement and administer all company benefit plans. Manage annual renewals and open enrollment.
  7. Maintain all personnel policies and procedures and provide guidance and interpretation to staff.
  8. Research, implement and administer all company benefit plans.
  9. Manage all employee leaves, provide required documentation and notifications.
  10. Manage all worker’s compensation incidents and claims.
  11. Develop and maintain human resources systems that meet BB personnel information needs.
  12. Consult with management providing HR guidance when appropriate.
  13. Oversee performance evaluation procedures.
  14. Identify and work with external HR or other consultants on special projects as needed.
  15. Maintain knowledge of industry trends and make recommendations to
  16. Management Team and Board of Directors for improvement of organizations
  17. policies, procedures and practices on personnel matters.

Operations Systems Development and Management

  1. Undertake key projects in start up clinic operations.
  2. Develop, update and maintain operations manuals.
  3. Play leading role in office space management, including the anticipation of office space needs and managing office moves.
  4. Serve as contact person for employees and vendors regarding office operations.
  5. Track staff requests pertaining to operations and liaise with building property manager regarding tenant-landlord issues.
  6. Maintain current professional insurance policies and act as point person for insurance certificate requests from staff, vendors and clients.
  7. Serve as purchasing agent for organization.
  8. Communicate with real estate advisors, brokers and building management regarding lease negotiations.

SUPERVISORY RESPONSIBILITES

Mentors the Sr. Human Resource/ Program Assistant in areas of recruiting, screening, and hiring of non-exempt staff and related communications. May directly supervise volunteers or interns. Carries out any supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, interns, and/or volunteers; planning, assigning, and directing work; appraising performance; rewarding and disciplining interns and/or volunteers; addressing complaints and resolving problems.

SPECIAL ADA REQUIREMENTS

Brighter Beginnings is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

  1. For the purposes of ADA, the “Responsibilities” and “Qualifications” are essential job functions.
  2. Work is normally performed in a typical interior/office work environment, with typical office noise and other disruption.
  3. Limited physical effort is required.
  4. Both standing and sitting are required, with most of the job time spent sitting. Approximately three-quarters of the time is spent using a computer keyboard.
  5. Various types of equipment/supplies are used to accomplish the job requirements and include, but are not limited to, pens, pencils, calculators, computer keyboards, telephone, printers, etc.
  6. Required to drive to other work sites for meetings, conferences, etc.

I have read and understand the duties and responsibilitiesof theHuman Resources and Operations Manager.

Employee Signature:______

Date:______

Job Description-Human Resources & Operations Manager