(R.7/04)

Tip Sheet on Case Transfer and Onsite Supervision

  1. Verify the actual move of a family before transferring a case by doing a home visit and talking to the family to assess how permanent the move will be. Calling Family Support, School Systems, etc. may also be helpful.
  2. Living with a family member, friend or in emergency shelter can be considered as a permanent residence if the family relates they plan to stay there for an indeterminate period.
  3. Make sure all hard copy information is in the file before it is transferred, such as court orders, medical or counseling records, etc. The CQA, Case Plan and recordings should be up to date with all ticklers completed in TWIST.
  4. It is better to leave the case with the current worker if the parents separate and move to different counties, even if the child is placed in another county, as it will preserve connections for that child (with the social worker at least) until one parent is granted custody.
  5. Onsite services were formerly called courtesy supervision. The name was changed because “courtesy” implied it was optional for a county/region to provide these services for another region. It is not optional.
  6. FINSAs and Investigations should be investigated in the county where the perpetrator resides. Examples:
  • Dad lives in Shelby County and takes his son during a weekend visitation to Walmart in Taylor County, where he physically abuses him. Mom has custody and lives in Kenton County. Shelby County does the investigation, as dad resides there. If a case needs to be opened, services would be provided there for him, as it is HIS behavior that needs addressing. Onsite supervision is requested for the child if necessary.
  • Mom has custody and lives in Woodford County. Dad lives in Lincoln County. Their child is neglected in a relative’s home who is babysitting the child in Fayette County. Fayette would do the investigation, as the relative/sitter is the perpetrator. Onsite interviews can be conducted by Woodford County, as needed. If a case needs to be opened on the relative/sitter, it would be done in Fayette to address the neglectful behaviors.
  1. Onsite requests for interviews of a child(ren) should be handled within agency timeframes. A referral is not considered initiated until the child is seen face to face (or legitimate attempts to ensure this has occurred). Thus, these requests should not be considered less of a priority than an in county referral.
  2. Providing Onsite ongoing services during an investigation or FINSA ensures families receive the services they need to reduce risk.
  3. Notify the Children’s Benefits worker, Family Support worker, Child Care worker, etc., when a family relocates.
  4. The receiving SSW and FSOS may use the TWIST Face Sheet to get a quick overview of the case.