Tightly integrated with Microsoft Lync Server 2010, Geomant UC Client Accounting is a call accounting and client billing solution that allows organizations to track usage and bill customers.

The Geomant UC Client Accounting solution makes it possible for inbound and outbound Microsoft Lync voice calls to be tagged with billing information. Designed for organizations offering time-based services, UC Client Accounting ensures that billable calls can be accurately tracked and accounted for.

This solution briefis for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Document published October 2010


Business Needs

Organizations providing time-based services require systems and processes to track billable items and bill customers.

To do so efficiently, they need to be able to assign billing information to inbound and outbound calls and to report on that information.

Solution

UC Client Accounting is a multichannel call accounting solution designed to collect and report billing data. The software solution is tightly integrated with Microsoft Lync Server 2010 and its predecessor, Microsoft Office Communications Server 2007 R2.

With UC Client Accounting, individuals can add billing information to voice calls as well as mobile calls, calendar items, and offline activity.Customers can also take advantage of sophisticated online reporting capabilities for analysis and customer billing.

Features include assignment and person reports, pivot tables, and data extraction facilities.

Other UC Client Accounting features include:

  • An extension to the Microsoft Lync Server 2010 conversation window that facilitates entering data during a call.
  • Collection via interactive voice response (IVR) for calls from IP devices.
  • “Account Code Learning,”which prompts users with billing information for similar previous calls.
  • Forced andnon-forced collection methodsthat can be defined for each user.
  • After-call work can also be recorded.
  • Non-billable override (e.g., for personal calls).
  • Learning for personal calls or “safe numbers.”
  • Integration with the Geomant Mobile History application, so mobile calls can be billed alongside Microsoft Lync calls.
  • Additional billable events can be added manually, which means thatnon-call events can be billed.
  • Billable expenses can also be recorded.
  • Configurable, built-in review and approval process.

Benefits

Using Geomant UC Accounting Clientwith LyncServer 2010 can help ensure that organizations can reliably track usage and bill customers appropriately. Benefits include the following:

  • The solution provides a single repository for billing information for voice calls and other billable items.
  • Organizations can define and configure the structure and content of information to be stored for billing purposes, based on their business requirements.
  • Billing information is available through secure online access, using reporting tools and through database integration to billing systems.

This solution briefis for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Document published October 2010