Threeways Surgery
Patient Participation Group
March 14 2017
Attendees
N Wiseman
Barry Booth
Anne Machon
Richard Rooney
Dr Pope
Louise Bzdek – Practice Manager
Thank you for attending
Gathered together for improvements – email used for communicating
Agenda Discussion
Car Park – Users of the Coop / Pharmacy using our the surgery carpark
Disabled bays – 'nice notice' - RP/NWLB to action
Notice for 'round robin' LB to action
Registrations numbers for those attending - NW
Dropping kids off at the carpark
Arrival of a new Costa coffee
Notice in the village magazine (Sareah Carter)LB to action
Assura – notice for carpark – LB to action
PPG to support potential 'patrols' for a pilot
Surgery Service Update
Dr Allen left and enjoying his new role - adjustment to some patients
2 new doctors joined the practice Dr Bushra Butt & Dr Nicola Dickinson as salaried GP's
Continuity of a problem is encouraged with the same doctor. A nominal GP name will appear on your medical record.
When calling in you should be able to request your specified GP of offered the next availability.
Patient Access – software problems with third party supplier that the surgery is aware of
Aged 75 accountable GP – patients will be allocated. Preference’s are welcome
Dr Tang on maternity leave – slightly lower on full capacity.
Minor illness nurse – cough / colds / simple skin conditions / rashes
The surgery is looking at smarter ways of working
Patients wants exceed presently what the surgery has capacity for
Mondays exceptionally busy with Care Homes
Pilot of an in house Pharmacist in house has come to the end
Future would be merging with another practice/'s to create a resilience of services
Future developments of a local minor injuries service / walk in centre for the Chalfont's or in Stoke Poges
A full time GP – 9 sessions
Dr Agathangelou - 6 sessions / Dr Pope – 4 sessions / Dr Hassim – 4 sessions
Bookings/Appointments
Home Visits - high workload at this practice. A minimum of 5 per GP per week.
District Nurses – based at Chalfont – R Bagg charity link to the trusts. Sensitive to patient needs. The surgery will refer to 'Prevention Matters' Lucy who supports vulnerable patients.
Appointments – online access/telephone access
Unsure what the actual system is
From time to time to change the system. There is never a perfect system. Telephone triage was successful to a degree. New doctors found the telephone system not easy.
Jan 1 2017 – some online, some prebookable, access to nursing appointments. Not a perfect system. Making an appointment to far ahead has increased the numbers who have failed to attend a booked appointment. Problems on the getting through on the telephone is an ongoing hurdle. Receptionists asking the reason for the appointment enables the team to book with the most appropriate clinician. Peak attendances during the winter.
How many of our % of our patients would book appointments on line?
Appropriateness of what clinics patients book into with what conditions.
PPG Discussion Topics
Prescriptions
Repeat dispensing system for stable medication – medication that is taken on a regular basis. Can be issused for 6 – 12 months. Patient will then attend for an annual review at the surgery.
Students coming home are know being encouraged to order their medication from their registered practice and not use the surgery for this service.
Future topics – purpose of the group for 2017
Rotation of partners at the meeting
How to increase the attendance
How the group can be more effective
Mum's on the group use the email for sending views
PPG website details – dates of future meeting
Newsletter – still in development once fully staffed great idea