YMCA GLENROTHES SUPPORTED ACCOMMODATION
RELIEF STAFF WORKER
Job Title: / Relief Staff Worker - YMCA Glenrothes Supported AccommodationSalary Grade: / Case Worker - AP2:19 - 22 £18,624 - £20,158
(1st April 2014 – 31st March 2015)
Accommodation Worker - GG3:13 - AP1:18 £16,313 - £18,170
(1st April 2014 – 31st March 15).
Job Purpose: / Working within the Christian ethos and aims of the YMCA Glenrothes, to receive homeless people and admit them to temporary accommodation, provide them with basic advice and assistance and ensure the safety of the building and people within.
Provide quality emotional and practical support/guidance to young homeless people with the aim of encouraging, and enabling, independent living.
Responsible to: / Y Supported Accommodation Team Leaders
Responsible for: / Providing cover for Accommodation Workers and Case workers on an “as and when” basis, primarily for sickness, annual leave and training.
Location: / YMCA Glenrothes Supported Accommodation localities
Special Requirements: / Shift Work to include on site sleep overs as and when required
Key Duties and Responsibilities: / This job role should be read in conjunction with the Accommodation Worker role and Case Worker role undernoted below
Support and Guidance
Include all key duties and responsibilities referred to in the Accommodation Worker job description role. (App 1.)
Include all key duties and responsibilities referred to in the Case Worker job description. (App 2.)
General
As referred to in the Accommodation Worker job description role. (App 1.)
As referred to in the Case Worker job description. (App 2.)
Relationship Management with Stakeholders and Agencies
¨ Liase with other statutory and voluntary organisations and departments with similar and sympathetic interests.
¨ Ensure that the Supported accommodation service have close and friendly links with the local community.
Working Approach
¨ Work collaboratively and assist, as appropriate, colleagues, residents and visitors. This includes regularly attending team/other relevant meetings and keeping colleagues up-to-date on relevant work issues.
¨ Help develop positive working relationships with key partner agencies, stakeholders and suppliers in pursuit of the YMCA Glenrothes objectives.
¨ Support the YMCA Glenrothes Management Team in creating a supportive and participatory working environment.
This job profile cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above and help to ensure the highest standards are maintained in every area of the operation of YMCA Glenrothes Supported Accommodation Housing Services.
This post is subject to a PVG check (Protection for Vulnerable Groups)
YMCA Glenrothes is a Christian charity committed to helping young people, particularly at times of need, regardless of gender, race, ability or faithAttributes / Essential / Desirable / Method of Assessment
Experience / Experience of dealing with a cross section of vulnerable people in crisis / Understanding of homeless legislation.
Awareness of functions of local authority services and other voluntary agencies, particularly support services / Application
Interview
Education, Qualifications & Training / Relevant Qualification in Health and Social Care SVQ Level 2
or
Housing Qualification Level 2
and/or
Working towards relevant qualification (e.g. Social Care, Nursing, Community Education) at SVQ Level 3 / 4 Standard Grades or equivalent including English
HNC in Social Care, Housing or related qualification / Application and interview
Skills, Abilities & Knowledge / Knowledge of support services and homelessness, voluntary sector and/or social care sector, housing or accommodation experience, housing association or local authority
Ability to develop positive working relationships with internal/external people
Good communication skills both written and verbal
Good working knowledge of I.T.
Ability to work under pressure and use own initiative
Focus on quality and continuous improvement / Ability to adopt an objective view in respect of service users.
Flexible and mature outlook to duties of post
Knowledge of The Care Inspectorate and their duties / Application
Interview
References
Interpersonal & Social Skills / Genuine desire to assist homeless people
A sensitive and non-judgemental approach
Work within strict confidentiality and keep within professional boundaries of the post / Application
Interview
Reference
Health & Physical Attributes / Be able to carry-out cleaning and laundry duties and light domestic work
Be able to work shifts
Ability to give regular and effective service / Occupational Health Questionnaire
and interview
Other / Commitment to the YMCA aims and ethos / Full and current Driving Licence desirable / Application and Interview
Person Specification
YMCA GLENROTHES SUPPORTED ACCOMMODATION
Accommodation Worker
Job Title: / Accommodation Worker - GG3:13 - AP1:18 £16,313 - £18,170(1st April 2014 – 31st March 15).
Salary Grade:
Job Purpose: / Working within the Christian ethos and aims of the YMCA Glenrothes, to
receive homeless people and admit them to temporary accommodation, provide them with basic advice and assistance and ensure the safety of the building and people within.
Responsible to: / Y Supported Accommodation Team Leader
Responsible for: / N/A
Location: / YMCA Glenrothes Supported Accommodation
Special Requirements: / Shift Work to include on site sleep overs
Key Duties and Responsibilities: / Support and Guidance
¨ Receive and admit referrals to temporary accommodation, completing all related Risk Assessment/Induction paperwork and records, adhering to new admissions procedures.
¨ Introduce new referrals to other services as required, through the support element of the service.
¨ Provide ad-hoc support and basic advice to service users relating to Housing/Welfare Rights, DWP Benefits.
¨ Keep awareness of any legislative changes which may affect the project and the residents, keeping the Line Manager informed of these changes when discovered
¨ Ensure service users are aware of their responsibilities whilst residing in their temporary accommodation inclusive of Health & Safety and Fire Safety procedures.
¨ Encourage service users to adhere to their responsibilities towards the temporary accommodation, themselves and others.
¨ Record demographic information pertaining to new service users and adhoc support hours onto relevant data bases.
¨ Keep up to date records of all information pertaining to residents.
¨ Carry out risk assessments and work within and follow all aspects of health and safety with regard to residents, staff, buildings etc.
¨ Work within policies, procedures and practices at all times and adhere to boundaries and confidentiality when working with young homeless people, their visitors and other professionals.
General
¨ Maintain the accommodation register and provide void details to designated representatives of Fife Council.
¨ Maintain and update all records and files in the required format.
¨ Conduct any administrative duties required; e.g. filing, photocopying, etc.
¨ Participate in the cleaning and maintenance of the accommodation and advise in the first instance the Team Leader and secondly to the Maintenance and Facilities Co-ordinator (or other designated authority) the need to replace/upgrade any fixture/fittings/decoration.
¨ Monitor and operate CCTV.
¨ Ensure all Health and Safety requirements are effective and conduct regular fire safety drills.
¨ Read all report/personal file entries since last shift and act upon any messages or specific duties as requested.
¨ Keep an accurate and correct report of any incident occurring affecting the security/safety of any resident, and report immediately to the Manager any incident or damage to property.
¨ Conduct regular inspections of communal areas, outside areas and service user’s rooms, as procedure.
¨ Maintain accommodation inventories ensuring they are accurate at all times.
¨ Ensure vacant rooms are cleaned and re-stocked with the appropriate provisions.
¨ Monitor the arrival and departure of visitors, ensuring all visitors have vacated by the designated time appropriate to the temporary accommodation.
¨ Ensure the security of the building and presence of service users prior to commencement of sleepover.
¨ Actively participate in the Personal Development Review and Support and Supervision sessions identifying any areas for support and development.
Relationship Management with Stakeholders and Agencies
¨ Liaise with other statutory and voluntary organisations and departments with similar and sympathetic interests.
¨ Ensure that the Supported accommodation service have close and friendly links with the local community.
Working Approach
¨ Work collaboratively and assist, as appropriate, colleagues, residents and visitors. This includes regularly attending team/other relevant meetings and keeping colleagues up-to-date on relevant work issues.
¨ Help develop positive working relationships with key partner agencies, stakeholders and suppliers in pursuit of the YMCA Glenrothes objectives.
¨ Support the YMCA Glenrothes Management Team in creating a supportive and participatory working environment.
This job profile cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above and help to ensure the highest standards are maintained in every area of the operation of YMCA Glenrothes Supported Accommodation Housing Services.
This post is subject to a PVG check (Protection for Vulnerable Groups)
YMCA Glenrothes is a Christian charity committed to helping young people, particularly at times of need, regardless of gender, race, ability or faithAttributes / Essential / Desirable / Method of Assessment
Experience / Experience of dealing with a cross section of vulnerable people in crisis / Understanding of homeless legislation.
Awareness of functions of local authority services and other voluntary agencies, particularly support services / Application
Interview
Education, Qualifications & Training / Minimum qualification in Health and Social Care SVQ Level 2
or
Housing Qualification Level 2
and/or
Working towards relevant qualification (e.g. Social Care, Nursing, Community Education) / 4 Standard Grades or equivalent including English
HNC in Social Care, Housing or related qualification / Application and interview
Skills, Abilities & Knowledge / Knowledge of support services and homelessness, voluntary sector and/or social care sector, housing or accommodation experience, housing association or local authority
Ability to develop positive working relationships both internally and externally
Good communication skills both written and verbal
Good working knowledge of I.T.
Ability to work under pressure and use own initiative
Focus on quality and continuous improvement / Ability to adopt an objective view in respect of service users.
Flexible and mature outlook to duties of post
Knowledge of The Care Inspectorate and their duties / Application
Interview
References
Interpersonal & Social Skills / Genuine desire to assist homeless people
A sensitive and non-judgemental approach
Work within strict confidentiality and keep within professional boundaries of the post / Application
Interview
Reference
Health & Physical Attributes / Be able to carry-out cleaning and laundry duties and light domestic work
Be able to work shifts
Ability to give regular and effective service / Occupational Health Questionnaire
and interview
Other / Commitment to the YMCA aims and ethos / Full and current Driving Licence desirable / Application and Interview
Person Specification
Person Specification for Accommodation Worker
YMCA GLENROTHES SUPPORTED ACCOMMODATION
CASE WORKER
Job Title: / Case Worker – YMCA Glenrothes Supported AccommodationSalary Grade: / AP2:19 - 22 £18,624 - £20,158
(1st April 2014 – 31st March 2015)
Job Purpose: / Working within the Christian ethos and aims of the YMCA Glenrothes, to provide quality emotional and practical support/guidance to young homeless people with the aim of encouraging and enabling, independent living.
Responsible to: / Y Supported Accommodation Team Leader
Responsible for: / N/A
Location / YMCA Glenrothes Supported Accommodation sites and other accommodation within local area.
Key Duties and Responsibilities: / Support and Guidance
· To be part of a peripatetic support team with a willingness to travel throughout Fife.
· Provide support and assistance by transporting and accompanying service users to meetings and appointments, providing support, advice, information and advocacy as and when required.
· Where appropriate to admit new service users into shared flats, ensuring that all required induction procedures are followed and all necessary documentation is complete and accurate.
· To case manage a minimum number service users, assisting service users to develop and implement agreed support and action plans towards resettlement and more independent living.
· Monitor and review Risk Assessments/Risk Management Plans/Support and Action Plans in consultation with service users.
· To make appropriate referrals to other professionals and agencies to achieve the best outcome for service users.
· Ensure that the temporary accommodation is adequately equipped and that it is kept in good condition and to highlight and report issues in the first instance to the Team Leader and secondly to the maintenance and facilitations co-ordinator (or other designated authority).
· Encourage service users to adhere to their responsibilities towards their temporary accommodation, themselves and others.
· Develop and facilitate interesting and varied programmes for residents which will improve independent living skills such as; cooking, cleaning and parenting if appropriate, as well as increasing education, training and employment opportunities
· Provide advice to residents and people living in the community in relevant matters such as; Welfare Rights, DWP Benefits etc., keeping a keen awareness of legislative changes.
· Encourage all residents to adhere to the House Rules
General
· Provide updated statistical information on delivery of support to designated representatives of Fife Council.
· Keep up to date in any changes of legislation, which may affect the supported temporary accommodation service and service users, and ensure the Team Leader is kept informed of these changes when discovered.
· Support the training and induction of new staff.
· Keep an accurate and correct report of any incident occurring affecting the security/safety of any resident, and report immediately to the Manager any incident or damage to property.
· Keep up-to-date records of all information pertaining to individual residents and any activities relating to the delivery of independent living support.
· Actively participate in the Personal Development Review and Support and Supervision sessions identifying any areas for support and development.
Relationship Management with Stakeholders and Agencies
· Liaise with other statutory and voluntary organisations and departments with similar and sympathetic interests
· Ensure that the Supported accommodation service have close and friendly links with the local community.
· Work collaboratively and assist, as appropriate, colleagues, residents and visitors. This includes regularly attending team/other relevant meetings and keeping colleagues up-to-date on relevant work issues.
Working Approach
· Help develop positive working relationships with key partner agencies, stakeholders and suppliers in pursuit of the YMCA Glenrothes objectives.
· Support the YMCA Glenrothes Management Team in creating a supportive and participatory working environment.
This job profile cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above and help to ensure the highest standards are maintained in every area of the operation of YMCA Glenrothes Supported Accommodation Services.
This post is subject to a PVG check (Protection for Vulnerable Groups)
YMCA Glenrothes is a Christian charity committed to helping young people, particularly at times of need, regardless of gender, race, ability or faith.Person Specification