PAY GRADE: 005
CLASS TITLE:RECEPTIONIST
ALLOCATION FACTOR(S)
This is personal and telephone reception work in an office.
EXAMPLES OF WORK PERFORMED:
(Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. Examples of work performed are not to be used for allocation purposes.)
- Gives information to state officials and the general public regarding the services rendered by the agency or the state, and general information concerning the location and services offered by other state agencies.
- Screens individuals and calls by securing information so that they may be given correct information or by directing them to an appropriate source.
- Makes appointments, by telephone or direct contact, for visitors with members of the organization and keeps a record or tally of each for control and report purposes.
- Receives and keeps a record of telegrams and long-distance calls to and from the agency.
- Receives, sorts and distributes incoming and outgoing mail.
- Maintains order in the reception room, provides magazines and other reading materials so that visitors may occupy themselves while waiting, and maintains adequate lighting and a comfortable room temperature.
- Types form letters, reports, forms, schedules, records and other documents which do not require use of the touch system.
- Files general office material and perform other routine office duties.
- Performs related work as required.
KNOWLEDGE, SKILLS AND ABILITIES:
(Note: The knowledge, skills and abilities (KSA's) identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency.)
- Knowledge of the techniques for effectively dealing with people.
- Knowledge of office procedures.
- Knowledge of correct grammar usage.
- Knowledge of the techniques for effective communication.
- Ability to follow office procedures and practices.
- Ability to speak clearly and correctly and to listen effectively.
- Ability to deal with the public and to handle calls in a fast, courteous and efficient manner.
- Ability to follow instructions.
- Ability to plan, organize and coordinate work assignments. Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with others.
MINIMUM QUALIFICATIONS
- A high school diploma or its equivalent and one year of clerical experience.
- College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for the year of required experience.
- Vocational/technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for the year of required experience.
EFFECTIVE:
1/1/1984
HISTORY: