THIS DOCUMENT HAS BEEN PRODUCED BY ONE OF THE PAPER SWITCH OFF SITES AND NOT BY NHS DIGITAL. IT IS PROVIDED AS A SAMPLE DOCUMENT ONLY.

PLEASE ENSURE CARE IS TAKEN TO REVIEW AND TAILOR TO YOUR OWN PROCESSES AND REQUIREMENTS AS NECESSARY.

[Internal ref: military-all]

Dear colleagues

Thank you for your continued support in moving towards the use of eRS as a means of referring patients to Frimley Health.

We’ve already seen a significant rise in referrals via the system for our first wave of specialties. This will result in a better patient experience due to greater certainty of appointment and create a more efficient referral system by eliminating much of the paperwork and time lag associated with non-electronic referrals.

Our next wave of specialities will be going live on Monday 4th December.

All consultant first outpatient appointment slots for these services will be available to book via the e-Referral Service (eRS)

Phase 2 – Monday 4th December
1. Trauma & Oropaedics
2. ENT (including audiology)
3. Rheumatology
4. Gen Surgery - Vascular
5. Chemical Pathology
6. Neurology / Phase 1 – Monday 2nd October
1. Urology
2. Respiratory
3. Gynaecology
4. Haematology
5. Plastics
Please note: TWW suspected cancer referrals are currently excluded and these referrals should be sent as per current processes until launched on eRS later in the roll-out.

When will other specialities go live?

We’ll be introducing our other services to you in subsequent phases on the following dates (details of services to follow):

  1. Monday 8th January, 2018
  2. Monday 5th February, 2018
  3. Monday 19th March, 2018

What other information is available to me?

  1. To help you understand which outpatient services are available on eRS we have compiled a summary Directory of Services (including clinic location of each service)
  2. Visit our GP Centre to view the summarised directory (found under ‘eRS-Referral services’):
  3. The directory has been divided into North and South regions and these will be updated on a regular basis.
  4. Contact if you experience any difficulties accessing content.

Who do I contact for eRS training and any urgent queries??

GP practices in Surrey, Hampshire and Berkshire should contact South Central & West CSU:

Hotline / 0300 123 5678
Email /

Where can I get more information about national targets eRS and the roll-out of this eRS implementation?

Please get in touch with your relevant CCG lead:

Chiltern / Elaine Baldwin /
NE.Hants & Farnham / Ian Pinkney /
Surrey Heath / Rob Morgan /
E.Berkshire / William Tong /
Angela Anderson-Lambert / /

Who should I contact if I have a query about Frimley Healths Paper Switch Off programme?

Frimley Health - Paper Switch Off Queries /

Who can I talk to if I have a patient-related appointment query?

Main booking team - Frimley Park / 01276 604 201
Main booking team - Heatherwood & Wexham Park / 01344 877 919