Correction Notice /
Product Correction Notice (PCN)
Issue Date: / February 11, 2005
Archive Date:
PCN Number: / 1471P
SECTION 1 - CUSTOMER NOTICE
Product Impacted: / S8300, S8500 and S8700 Media Servers
Description of PCN: / This notice specifies a Communication Manager 2.0.1 Service Pack/Software Update 00.1.221.1-8182, Software Update Procedures, and associated Release Notes.
This service pack/software update package applies to Communication Manager 2.0.1 (software load R012x.00.1.221.1) only. This service pack/software update is not applicable to any other software loads or releases of Communication Manager.
Severity Level: / Class 3
US / Non-US: / Both
Hardware or Software: / Software
Service Interrupting? : / YES – This service pack/software update is service interrupting.
Recommended to be Installed by: / Customer or Avaya Authorized Service Provider. This service pack/software update is remotely installable.
Reason for PCN: / Service pack/software update for Communication Manager 2.0.1
How to Determine if Product is Affected: / This PCN applies to S8300, S8500, and S8700 Media Servers running Communication Manager 2.0.1 (software release R012x.00.1.221.1) only. To determine the release of Communication Manager software that is being run on a server you can execute the swversion command from the bash shell or execute a list configuration software-versions command from the SAT.
The Release Notes associated with this service pack/software update provide a list of specific updates that are included in the service pack/software update package. To obtain the Release Notes please refer to the Provisioning Instructions section of this PCN.
Required Materials
(If PCN is Customer Installed): / The service pack/software update package 00.1.221.1-8182.tar.gz is required.
NOTE: No new RFA license file is required. The existing Avaya Communication Manager 2.x RFA license is used.
The Software Update Procedures documentation, which lists the steps required to install the service pack/software update is recommended.
The release notes associated with the service pack/software update are recommended.
Provisioning Instructions
(If PCN is Customer Installed): / The service pack/software update package (00.1.211.1-8182.tar.gz) and Release Notes can be downloaded from the following link:
Avaya Communication Manager Software Updates for 2.0.1
Or,
1.Go to and click Software & Firmware Downloads
- Then click on the appropriate server (e.g., S8700 Media Server or S8300 Media Server or S8500 Media Server)under Media Gateways and Media Servers, depending on which media server is being updated
- Then click on Software Downloads
- Then click on Avaya Communication Manager Software Updates for 2.0.1 to access the service pack/software update download or instructions on how to install the service pack/software update.
Please contact your Authorized Service Provider if it is recommended that either Avaya or an Avaya Authorized BusinessPartner perform the installation of this PCN and you believe this Notice applies to you.
Coverage Entitlements: / Customers under Avaya Warranty or AvayaService Contract*
Material / No Charge
Help-line Assistance / Per the Terms of Coverage
Remote Installation / Current Per Incident rates apply
On-site Technician
Labor / Current Per Incident rates apply
* Service contracts that include parts support – 24x7, 8x5, Parts Plus Remote.
Customers under Avaya Remote Only Service Contract
Material / No Charge
Help-line Assistance / Per the terms of coverage
Remote Installation / Current Per Incident rates apply
On-site Technician
Labor / Current Per Incident rates apply
Per Incident Customer
(No Avaya Warranty or Avaya Service Contract)
Material / No Charge
Help-line Assistance / Current Per Incident rates apply
Remote Installation / Current Per Incident rates apply
On-site Technician
Labor / Current Per Incident rates apply
For BusinessPartners - Avaya authorized BusinessPartners are responsible for theimplementation of this PCNto their customers. Any support or work performed by Avaya may result in Per Incident charges.
Avaya Contact List:
Avaya Contact / Telephone Number
Remote Technical Services / 800-242-2121
Remote Service Center – Hungary / 361-345-4334
Caribbean and Latin America / 786-331-0860
EMEA Services / 31-70-414-8720
Asia/Pacific Regional Support Center / 65-872-8686
© 2005 Avaya Inc. All Rights Reserved. All trademarks identified by the ® or TM are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
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