The University of Texas at Austin s9

The University of Texas at Austin

Graduate School of Library and Information Science

INF 387C

Managing Information Service Organizations

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Dr. Irene Owens

E-mail:

Office Hours: Wednesdays 10:00-11:00

(and by appointment)

Spring 2005

Unique # 24940

Wednesdays, 1:00-4:00 pm - (SZB 468)

Teaching Assistant:

Greg Argo

E-mail:

Course Description

Introduction to management theory, concepts, processes, and practices; their application to libraries and other information agencies and systems.

Course Goals

1. To introduce students to the nature of management and the development of traditional and modern approaches to management as reflected in the literature of business administration, public administration, librarianship, and other information professions.

2. To help students acquire an understanding of some processes and functions of management (such as planning, organizing, budgeting, decision-making, controlling) as integral parts of the work of librarians and other information professionals.

3. To inquire into some aspects of staffing and the human relations side of management.

4. To introduce students to the nature of leadership and some problems, practices, skills and dynamics of supervision.

5. To help students think critically about current trends and about organizational issues and problems facing administrators, supervisors, and workers within the broad context of management principles and practices, in order that they may be able to interact effectively with the managers of organizations in which they will work.

6. To help students build a foundation for professional growth and further education in the management area.

7. To help students develop a personal philosophy of management.

Course Requirements

The Basics: An introduction to mainstream management through required readings, lectures, class discussion.

Beyond the Basics: Readings from recent periodical literature on selected current trends, problems, and applications; discussions; and occasional presentations by practitioners in the field.

Exercises: Budgeting Spreadsheets; your Personal Philosophy Statement (at least 450 words),

and Management Field Project.

Case Studies: In case studies we will resolve issues while mirroring good team building and other managerial/leadership skills.

Class participation

Grading

Spreadsheet = 10% (February 9, 2005)

Examination = 30% (March 2, 2005)

Book Review (Written Review and Class Discussion) = 20% (March 30, 2005)

Philosophy Statement = 10% (April 27, 2005)

Oral Presentation of Paper (5%) (April 27 and May 4, 2005)

Management Issue Paper (25%) (May 4, 2005)

Note: all Management Issue Papers are due May 4, 2005. Late assignments will be penalized by at least 5 points.

“Any student with a documented disability (physical or cognitive) who requires academic accommodations should contact the Services for Students with Disabilities area of the Office of the Dean of Students at 471.6259 (voice) or 471.4641 (TTY for users who are deaf or hard of hearing) as soon as possible to request an official letter outlining authorized accommodations.”

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Book Review

Each student will hand in a short book review (3-5 pages), and will be prepared to discuss selected book in class. Students may choose a recent (or classic) book that deals specifically with some aspect of management, i.e. leadership, staffing, managing, marketing, etc. Please see the professor if you are not sure of the appropriate nature of your selection. If the selected book is not specific to library management, the student should be able to demonstrate the selected book's application to library or information center management.

There will be a class discussion on the books you read that would include (but not be limited to) such guiding questions as the following:

What major issue(s) does the book you read address?

What is the background of these issues?

What response is given to these issues?

Is there a management philosophy mentioned?

What is the theoretical context of the book, if applicable?

Did you agree or disagree with any of the major tenets of the book? Explain.

Philosophy Statement

A Philosophy Statement is required of each student. The statement should contain 3 sections.

(1) Background statement on your general understanding of the development of management theory/approaches (short paragraph or 2).

(2) From these various approaches, choose one or a combination that you feel would be best suited for you to use as a manager/leader, or one under which you feel you could best work, contribute and grow.

(3) State why you feel that the approach(es) you selected are best suited for you and the type of organization in which you’d like to work.

(4) How would you proceed to deal with change in an organization>

Length of philosophy statement should be at least 450 but no more than 500 words.

Management Issue Paper

1. Review the literature on a problem/issue in library management and write a short problem statement.

2. Interview at least two ANONYMOUS practitioner(s) or scholars concerning the problem. Be sure to prepare all necessary paperwork from the IRB pertinent to interviewing human subjects.

3. Write up your conclusions and state (based on literature review, interviews, etc.) your analysis of the problem.

4. Write your recommendations for solving or helping to solve the problem/issue.

5. Your paper should be from 6-8 double-spaced pages (please number your pages) and should utilize at least 10 sources including actual research studies.

Presentation Guidelines for Your Management

Issue Paper.

Assumption: Imagine that you are making this presentation before a group of library directors, professional librarians, users, and supporters of a library or information center. This audience is very interested in what you have to say, trust your judgment, and believe that you are a consummate professional.

Remember that you only have a very short period of time to accomplish your presentation goals, plan carefully, and practice your presentation. You will also be graded on your ability to manage your allowed time well.

Guidelines:

1. Choose very carefully a few important points you wish for the audience to understand and remember. These should be entities that matter to you and hopefully to the audience.

2. Once you have selected your important points, discuss them and then summarize (if appropriate). Keep material focused on the topic. To enhance your presentation, feel free to be as creative as you wish in helping the audience to understand and remember what you have to say. Handouts and/or other graphics, etc. are encouraged.

3. When you have completed your presentation, remain professional. Avoid saying colloquialisms (things like...“Well, I think that’s it… “, “That’s all…”). Simply thank your audience for their time (if you wish) but do ask if there are any questions.

4. Note cards may be used but the presentation should not be read from a script. Include technology if applicable.

Required Textbooks

Stueart, B. & Moran, B. (2002). Library and Information Center Management. 6th ed. Englewood, CO: Libraries Unlimited. (Available in bookstores; also on PCL)

Machiavelli, N. (n.d.) The Prince. (Students will be expected to have read The Prince for class discussion on October 28) Available at: http://www.constitution.org/mac/prince00.htm

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Owens, I. (2004). Course Packet for INF 387C. Austin, TX: University of Texas, University Duplicating Services. (A selection of readings and "Advance Notes,” available from University Duplicating Services in the Graduate School of Business building - UT Austin) (Required)

Suggested Readings.

Information Organization Administration Information Organization Administration

ARMA Records Management Quarterly (ARMQ) (HF5736 R3632)

The Bottom Line (BL) (683 B677)

Harvard Business Review (HBR)

Journal of Information Systems Management (JISM) (Z699 A1 J686)

Library Administration and Management (LAMA Newsletter to 1987) (LA&M) (Z678 A672)

Library and Archival Security (Z702 L697)

Library Personnel News (LPN) (Z681.5 L535)

College & Research Libraries (C&RL) (Z671 C6)

College & Research Libraries News (C&RL News) (Z671 C625)

Public Libraries (PL) (Z 731 P932)

School Library Media Quarterly (SLMQ) (Z 675 S3 S2912)

Special Libraries (Z 671 S72)

Journal of Library Administration (JLA) (Z702 L697)

General Administration

Academy of Management Journal (AMJ) (HD 28 A24)

Academy of Management Review (AMR) (HD 28 A2355)

Administrative Science Quarterly (ASQ) (HD 28 A25)

American School & University (371.62 AM3)

California Management Review (CMR) (HD 28 C18)

The Futurist (1st Floor - PCL - former year issues)

HR Focus (Oct Higher Education Management ( LB 2341 J687)

Journal for Higher Education Management (LB 2341 J687)

Long Range Planning (LRP) (HD1 L6)

Management Review (MR) (658.05 M311)

Personnel (P) (658.05 P432)

Personnel Journal (PJ) (658.05 J826)

Supervisory Management (SM) (PCL MCFICHE 88047)

Training (T) (HF 5549.5 T7 T67)

Training & Development Journal (TDJ) (331.8608 AM 35g)

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Tentative Course Calendar

January 19

Introductions

Course Requirements

Introduction to the Course

January 26

Management Development: A Historical Overview

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•  Stueart & Moran, textbook, pp. 1-58

Theory about Organizations

•  Stueart & Moran, “Bureaucracy,” pp. 85, 176-179, 182-189.

•  “In Praise of Hierarchy” Jacques, Elliott. Harvard Business Review, January 1990, pp. 127-133.

•  “Leadership in the Post-Hierarchical Library” Sweeney, Richard T. Library Trends, Vol 43, no 1, 1994, pp. 62-94.

•  “Surveying the use of theory in library and information science research: A disciplinary perspective” McKechnie, Lynn & Karen Pettigrew. Library Trends, Winter 2002, pp. 406-417.

February 2

Evolution of Theories about Libraries

•  Stueart & Moran, pp. 27-58.

•  “Made for each Other: Nonprofit Management Education, Online Technology, and Libraries.” Cargo, Russell. The Journal of Academic Librarianship, 2000, 26 (1), pp. 15-20.

•  “Raising Reliability of Web Search Tool Research through Replication and Chaos Theory,” Journal of the American Society for Information Science, 2000, 51 (8), pp. 724-729.

Problem Solving and Decision Making

•  Stueart & Moran, pp. 83-88, 161-63, 183, 251.

•  Problem Solving case study (will be passed out in class)

February 9

Strategic Planning

•  Stueart & Moran, pp. 59-118.

•  “Strategic Planning: Politics, Leadership, and Learning,” The Journal of Academic Librarianship, 27 (5), pp. 372-378.

•  “Scenario Planning: Creating Strategy for Uncertain Times,” Information Outlook, September 2001.

•  “Linking Strategic Thinking With Strategic Planning,” Liedtka, Jeanne. Strategy & Leadership, 26 (4), pp.30-35.

• Planning Exercise in Class

February 16

Organizing

•  Stueart & Moran, pp. 119-146.

Budgeting & Accounting

Budgeting & Accounting Exercise (a requirement of the course is completion of a Spreadsheet tutorial. The exercise should take between one and two hours.)

•  Stueart & Moran, pp. 439-462.

•  Case Study: “Who’s minding the till?”

February 23

Staffing

•  Stueart & Moran, pp. 207-244, 285-316.

•  “Supervisory communication and subordinate job satisfaction: The relationship between superiors’ self disclosure, offers of help, offers of cooperations, frequency of contact, trust and subordinates’ job satisfaction,” Bartlett, Chrystal. Public Library Quarterly, 18 (1), 2000, pp. 9-30.

•  Case Study: “No Introverts Need Apply,” Anderson, Arthur James. Library Journal, May 1, 1996.

March 2

Exam

March 9

Staffing – cont’d

•  “The Spirit of the Law: When ADA compliance means overall excellence in service to patrons with disabilities,” Oliver, Kent. Public Libraries, September/October 1997, pp. 294-298.

•  Case Study: “Sexual Harassment is no Joke,” Anderson, Arthur James. Library Journal, October 1, 1993.

Evaluating and Controlling

•  Stueart & Moran, pp. 245-284.

Marketing

•  “Practice as a Marketing Tool: Four Case Studies,” Smith, Duncan. Library Trends, 43 (3), Winter 1995, pp. 450-462.

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•  “Marketing Models for Libraries: A Survey of Effective Muses from Far Afield,” Library Administration & Management, 15 (3), pp. 169-171.

March 16

SPRING BREAK - No Class

March 23

TQM (Total Quality Management)

•  “A Roadmap for Long-Term Knowledge Management Success,” Davis, Clay. AIIM E-Doc Magazine, 18 (1), pp. 36-38.

•  “Knowledge Management – How Good Systems Can Produce Bad Results,” Davis, Clay. AIIM E-Doc Magazine, 17 (5), p. 24.

•  “Library Intranets as Knowledge Management Tools: Box of Tricks or Box of Junk?” Zauha, Jan. PNLA Quarterly, 68 (1), pp. 9-10.

•  “Developing quality managers and quality management: The challenge to leadership in library organization,” Orenstein, David. Library Administration and Management, 12 (1), 1999, pp. 44-51.

•  “Beyond measuring service quality: Learning from the voices of the customers, the staff, the processes, and the organization,” Phillips, Shelley. Library Trends, 49 (4), 2001, pp. 635-661.

•  “Knowledge Services: Your Company’s Key to Performance Excellence,” Information Outlook, June 2001.

March 30

Book Review Discussion

April 6

No Class. Students are encouraged to attend TLA.

April 13

Directing

•  The Prince by Machiavelli

•  Stueart & Moran, pp. 317-378.

•  “Leadership that gets results,” Goleman, Daniel. Harvard Business Review, March-April 2000, pp. 78-90.

•  “Some ethical aspects of being an information professional,” Wengert, Robert. Library Trends, Winter 2001, pp. 486-509.

•  Case Study: “Playing by the Rules,” Andersib, A.J. Library Journal, April 1, 1996, pp. 59-60.

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April 20

Communicating

•  Stueart & Moran, pp. 379-410.

•  “Managing Meaning: Language and Technology in Academic Libraries,” Coffey, Daniel & Karen Lawson. College & Research Libraries, 63 (2), March 2002, pp. 151-162.

•  Case Study: “Loans & Groans,” Rogers, Michael. Library journal, October 1, 1999, pp. 67-68

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April 27

Philosophy Statement Assignment Due

Presentation of Management Issue Paper

Organizational Dynamics: Cultural Change and Conflict

•  Stueart & Moran, pp. 4-25

•  “A conflict of cultures: Planning vs. traditional in public libraries”

•  “Change WITHOUT Pain,” Abrahamson, Eric. Harvard Business

Review, 78 (4), pp. 75-80.

•  “The Middle Manager as Innovator,” Moss Kanter, Rosabeth. Harvard

Business Review, 60 (4), pp. 95-105.

•  “Making Change Happen: Steve Denning Tells the Story of

Storytelling,” Information Outlook, January 2001.

May 4

Presentation of Management Issue Paper

Class Evaluation

All Management Issue Papers Due