Frequently Asked Questions:
How do I access my account?
You need three things when you visit a Shared Branch location:
· The name of your credit union (Mercy Health Partners Federal Credit Union)
· Your MHPFCU account number
· A current, unexpired, VALID government-issued picture identification with signature (such as driver’s license, passport, or military ID)
The Shared Branch network cares about protecting your identity and account information so all transactions require identification.
What types of transactions can I do?
· Account balance inquiries
· Deposits
· Withdrawals
· Non-mortgage loan payments
Additional services available at most locations
· Check cashing*
· Transfers between sub-accounts
· Transfers between accounts (providing you are an owner on both accounts)
· Check Withdrawals**
· Money Orders or Traveler Checks**
· Notary Service**
* Check cashing
Checks will be deposited into your account and then withdrawn. The amount withdrawn is limited to the balance in your account before the deposit (unless the check is an item that is coded for Immediate Availability).
** There may be a fee for this service
How are check holds and deposited funds handled?
The funds you deposit at a Shared Branch location may not be immediately available for withdrawal as they are subject to the Funds Availability Policy of MHPFCU. All personal checks, business checks and money orders are subject to holds, and these holds may be more restrictive than deposits made at MHPFCU branches. Checks deposited at a Shared Branch location will be assigned an availability code based on the type of check and information on the check. These codes are:
· L – Local Check
· NL – Non-Local Check
· I – Immediate Availability
MHPFCU’s data processor translates these codes and places holds based on MHPFCU policies. Since the Shared Branch location does not place the hold on your account, no one at the Shared Branch location can remove the hold.
Checks that are coded for Immediate Availability include government checks, US Postal Money Orders, and Federal Reserve or Federal Home Loan Bank Checks.
Some payroll checks may also be coded for Immediate Availability providing they meet the following criteria:
· The check must be computer-generated.
· It must be from a recognizable major company.
· The word “payroll” must be commercially imprinted on the item (or you must provide a paycheck stub).
· Payroll checks in excess of $2500 will not be coded for Immediate Availability.
Special rules apply to tax refund checks that are payable to more than one party. If the account is owned by only one party, all parties must be present, all must endorse the check, and all must provide proper, valid identification.
Are there limits on cash withdrawals?
Shared Branch locations may limit cash withdrawals to $500 per day. This is based on the separate policy of each Shared Branch location.
Are there fees?
No, you are not charged any fees related to transactions on your account. This is a member-only benefit, and it is just another example of the credit union difference.
However, even though there is no direct cost to you, MHPFCU is charged for each transaction that you perform at a Shared Branch location. We are proud to be able to provide this type of service to you, but as a member, you are also an owner of MHPFCU, and as such, you have a responsibility to use the service wisely.
Please do your part to minimize the cost of this program by using other methods to transfer funds between accounts and sub-accounts. We suggest Internet Teller, our user-friendly home banking product (www.mhpfcu.org) or Call 24, our interactive audio response system. Please call us if you need more information about either of these services.
When do transactions post to my account?
Since transactions that you perform at a Shared Branch location are done in “real time,” they will instantly post to your account.
(continued on other side)
Mercy Health Partners
Federal Credit Union
Shared Branching Application
Name: ______
Street Address: ______
City: ______
State: ______ZIP: ______
MHPFCU Account #: ______
Social Security #: ______
Employer: ______
Occupation: ______
Email address: ______
The signatures of all joint owners are required. By signing
below, I agree to abide by the terms of the membership
agreement and shared branching rules.
By signing, I hereby agree to be legally bound by current
and/or future terms and conditions of the agreement and
shared branch network rules.
I understand that the credit union has the right to obtain
reports from credit bureaus and other consumer reporting
agencies on an ongoing basis.
Signature: ______
Date: ______
Signature: ______
Date: ______
Credit Union use only:
___ Approved ___ Denied ___ Joint ___ E-Funds
___ Credit Report ___Account Review ___ SFFM
___ Message Field ___ Adverse Action
Signature:______
The Symbol of Convenience
Mercy Health Partners Federal Credit Union (MHPFCU) has joined together with other credit unions in a cooperative effort to bring you a new choice in financial convenience – Shared Branching. This new partnership allows you to perform MHPFCU financial transactions at branches of other credit union and self-service locations. Your membership and accounts remain at MHPFCU, but with Shared Branching, credit unions from all over the country share facilities to give members thousands of convenient locations to perform transactions just as if they were in their home credit union. Whether at work, home, or your favorite travel destination, your credit union is always nearby.
Convenience for your Family
Financial partnership at your work place is probably the reason you joined MHPFCU, but convenience for you at work may not translate into convenience for your family members. Now with Shared Branching, your family will find access to MHPFCU more convenient.
Convenience when relocating or vacationing
No matter where you may be on the road, MHPFCU is now as close as the nearest Shared Branch location. With so many convenient locations, you will be able to access your MHPFCU account even if you travel or relocate hundreds of miles away.
(continued from previous side)
Things you cannot do at a Shared Branch location
· Cash or deposit a third party check
· Deposit a post-dated check
· Deposit an altered check
· Deposit an insurance check
· Deposit large amounts of coin (as determined by each Shared Branch location)
· Deposit more than five checks in one transaction
· Deposit any stale-dated checks (items dated more than 180 days after the issue date)
· Make modifications to your account such as address changes or adding joint owners
· Make a deposit through a drop-box or night deposit box
· Make check deposits that are split into more than one account or sub-account
Can I place stop payments?
The Shared Branch location cannot accept a stop payment request on your checking account. You must contact MHPFCU.
If you need to place a stop payment on a check you obtained from the Shared Branch location, such as a cashier check, official check, or money order, you must contact the Shared Branch location where you obtained the check. There will be a waiting period not to exceed 90 days before funds can be released, and you may be required to complete an indemnity agreement and charged a fee.
How can I find a Shared Branch location?
To find a location, call
1-888-7483-2667
or search online at
www.co-opsharedbranch.org
You can also download GPS locations to your personal navigation device. Visit www.cuservicecenters.com and click on the “Downloads” tab. The process usually takes less than a minute to complete.
Find a branch on the go!
Sometimes you realize you need to find the nearest branch after you've left your home or office. That's where m.cuswirl.com comes in. Using your mobile phone's internet browser* you can quickly search for the most convenient Shared Branch location. The search will provide driving directions and the location’s hours and phone number, in case you want to call ahead with any questions. Bookmark m.cuswirl.com for quick access to the locations you need on the go.
*This service is free, but data charges from your mobile phone carrier may apply..
Find a branch from your phone!
888-SITE-CO-OP (888-7483-2667) is an Interactive Voice Response system that allows you to speak your responses in order to find the nearest Shared Branch location. No pushing of buttons is required, which is especially important when using mobile and cordless phones.
Termination of service
MHPFCU may terminate access to Shared Branching at any time without prior notice. Termination may be a result of a past due loan, a negative balance in any account, return of a deposited item, problems correctly using the service, notification of incorrect address or email address, or at our sole discretion, any other reason that we believe justifies termination of the service.
SHARED BRANCHING
The Symbol of Convenience