The Program Scorecard in AIM
The Program Scorecard is a report produced in AIM to present key program performance metricson a year-to-date (YTD) basis through the most current monthcompleted. The metrics included are key indicators of program scale and quality calculated separately for both community-based (CB) and site- based (SB) programs.
Program scale is reflected by active matches open at the beginning of the year increased by new matches made and decreased by matches closed, resulting in the total children servedduring the reporting period and the active matches open at the end of that reporting period.
Program quality is reflected by match support contact completion rates, match retention rates, average match length, and volunteer yield rates. Together, these metrics represent performance in the functional inputs and resulting outputs that best reflect the service quality responsible for long and strong matches.
The report also provides a comparison of current period performance to your agency’s specific goals and to its performance for the same period in the previous year for each metric. These comparisons provide context for evaluating performance to date and identifying areas might require attention.
The Program Scorecard is a vital tool for regularly and consistently reporting program performance to Big Brothers Big Sisters agency stakeholders. It provides a common point of reference for performance progress over time shared by agency staff, management, Board leaders and community partners. This helps keep steady focus on how youragencydemonstrates service delivery in alignment with the program model that produced the positive, evidenced-based impact of the landmark PPV study that distinguishes the Big Brothers Big Sisters brand of mentoring.
Included below is a sample agency Program Scorecard, the Program Scorecard Preferences that were set up to produce the comparisons in each report, and a sample Growth and Recruitment Planner for use by agencies in planning goals for the coming year. The instructions for this planner are imbedded in the tool itself, with a separate planner for each program type and for the agencytotal. Once goals have been determined, they are entered into the Program Scorecard Preferences section in the AIM Administration tab and AIM automatically calculates the appropriate YTD amount for each report (see AIM online Help for complete detail on setup).