The Osamanabad District Central Co-Op Bank Ltd

The Kolhapur District Central Co-op Bank Ltd

The Kolhapur District Central Co-op. Bank Ltd.,

Head Office, 1092,E Ward, Shahupuri, Kolhapur.

Pin – 416001

Tender Document

For

Cash Recycler Machines

Prebid Meeting 15/11/2016

Last Date for Submission: 18/11/2016 Before 5.30 PM

INDEX

PART : B –COMMERCIAL

Annexure – Description of CRM Systems

PART A – TECHNICAL

GENERAL INFORMATION AND INTRUCTIONS FOR BIDDERS

Introduction

The Kolhapur District Central Co-operative Bank Ltd., (KDCCB) Kolhapur is a District Co-operative bank in Western region of Maharashtra. The bank is having 191 branches and Head Office have computerized entire operation using Core Banking Solution to meet the present and future needs of the Bank.

Objective

The objective of this tender is to select and finalize the vendor for the supply and installation of 20 Cash Recycler Machine herein under referred as CRM under RuPay mechanism.

Scope

This tender is for providing the CRM Systems.

Instruction to fill & submit the Tender Document:

1.  Tender must be filled & sealed in two separate envelopes – Technical and Commercial and later in one common envelope with WAX sealed.

2.  Envelope must be super-scribed as "Tender for Cash Recycler Machines”.

3.  Tender reference Number, Due Date, Name, Address & Contact Numbers of the vendor must be written on all envelops.

4.  Envelopes must be WAX sealed, signed & stamped.

5.  The Tender Document must be addressed to :

To,

The Chief Executive,

The Kolhapur District Central Co-op. Bank Ltd., Kolhapur

Head Office 1092, E, Ward, Shahupuri, Kolhapur

Pin – 416 001

7. Documents to be submitted along with the Proposal.

Demand Draft of Rs. 1,00,000/- (Rs One Lac Only) as Earnest Money Deposit favoring "The Kolhapur District Central Co-op. Bank Ltd., Kolhapur ", payable at Kolhapur in separate envelope by mentioning “DD for CRM Machines”.

i.  Valid Attested Photocopies are required in given order and index.

a.  Sales Tax Registration Certificate, TAN No./TIN No.

b.  Service Tax Registration Certificate.

c.  Companies IT Returns for Last Two Years

d.  Manufacturer Authorized Form

e.  Audited Balance Sheet & Profit & Loss for period mentioned in eligibility criteria.

f.  Client List for CRM Systems in India.

g.  Vendor Profile, Infrastructure of firm / Company / Partners. Organization Chart.

h.  Supply and installation Schedules to implement this project.

i.  Original Tender Documents by signing on each paper with impression of company seal.

j.  Proposals must in organized, structured and indexed manner.

8. Eligibility Criteria for Bidders.

·  The vendor organization must have office in India and should be registered as per provision of Bombay Shop Act/ Partnership Act/company’s Act in India.

·  The tenders should be in two separate envelopes - Technical and Commercial with WAX sealed.

·  The turnover of bidder should be more than 75.00 Lakhs in last financial year and CA audited copies of balance sheets and profit and loss should be attached to tender document.

·  Consortium / joint bidding are not allowed.

·  The bidder should not be black listed company in any of the government institution /bank, the self declaration in this regard on company’s letter head should be attached to the technical proposal.

·  The brand quoted must have international presence.

·  The vendor must have Manufacturer Authorization Form (MAF) specifically obtain this CRM Tender process from principal vendor.

Tender Rejection Criteria:

1.  The bidder’s details attached to tender are not found as per eligibility criteria.

2.  Technical and commercial offers found in one envelope.

3.  Non –indexed documents attached to tender document.

4.  Tenders without EMD – Pay Order or DD.

5.  Tender submitted with false and wrong information.

6.  Information requested by KDCCB for this tender process is not found in Technical and commercial offer.

7.  Misconduct and influence if any to this tender process by the bidder OR its representative/s will result into rejection of bid document. No further communication will be entertained in this regard.

General Terms and Conditions.

1.  Proposals should follow the format established in this document.

2.  All correspondence, unless otherwise mentioned, should be addressed to :

To,

The Chief Executive Officer,

The Kolhapur District Central Co-op. Bank Ltd.,

Head Office, 1092 E ward Shahupuri Kolhapur , Pin- . 416 001

3. Clarifications/queries, if any, should be directed to: Manager, I.T. Dept. Tel:0231-2531641 to 2531650, Ext.No. 115/116 by e-mail: , . Questions should be submitted prior 10/11/2016, so that response shall be provided to all the vendors. Pre-bid Meeting is planned on 15/11/2016, No questions/queries shall be answered after pre-bid meeting.

4.  Tender document is not transferable.

5.  As part of this solution and offering, vendor has to supply, install, configure implement and maintain CRM systems at bank’s various branches listed in Annexure –A. The interfacing / integration must be done with RuPay system connected to CBS.

6.  The tender should be quoted as per the given format; no changes should be made in this tender document. The vendor is not liberal to quote for new technical solutions or specifications separately

7.  Sealed tender must reach Head Office on or before 18/11/2016 up to 5.30 pm. during office hours. Tender received after due date & time will not be accepted. Postal / courier delays will not be accepted.

8.  Proposal submitted by Telex / Fax / Telegrams / E-mail or any other similar manner will not be accepted.

9.  Proposals may not be withdrawn after submission and shall be valid for a period of 90 days.

10.  Proposals must in organized, structured and indexed manner. Brochures / leaflets and other documents with index, if not organized in index manner and documents not found at the time of tender scrutiny, bank will reject the tender. No communication in this regards will be entertained.

11.  The vendors must identify by name, title, and telephone number, the person(s) in their organization to who Bank can address questions during the evaluation of proposals.

12.  An authorized officer of the vendor shall sign proposal(s) (supported by appropriate documentation). Any erasures or other changes included on any project submission shall bear the signature of the authorized officer only.

13. The proposal should be complete in all respects and contain all information asked for, along with all the technical/product details. The Proposal should include all items asked for in the attached Annexure. Impression of company seal is required on each page of this tender document and same should signed by company’s authorized representative

14. Each page of original tender document must duly sign & stamped as a token of acceptance of terms & condition. Original Tender Document must be submitted along with the offer; otherwise the tender will be rejected.

15. Earnest Money Deposit:

·  The vendors are required to provide a Demand Draft (The Kolhapur DCC Bank Ltd /Nationalized or Schedule Bank) of Rs. 1,00,000.00 (Rs. One Lakh Only) favoring "The Kolhapur District Central Co-op. Bank Ltd., Kolhapur ". Payable at Kolhapur as Earnest money Deposit (EMD) along with their offer.

·  Tender made without EMD will be rejected.

·  The EMD deposits is non-interest bearing.

·  The EMD may be forfeited if a bidder withdraws his tender during the period of bid validity.

·  EMD of unsuccessful bidders will be released in due course.

·  EMD of successful bidder will be discharged upon completion of project /the contract. This amount will be treated as Security/performance deposit.

·  The EMD of successful bidder will be forfeited if he fails to sign the contract on accordance with terms & conditions.

16. If, in the opinion of Bank, a proposal / quote/documents contain false or misleading statements or references that do not support a function, attribute, capability or condition as contended by the vendor, it shall be rejected.

17. The terms and conditions applicable to any resulting contract are those contained herein. Any different or additional terms contained in bidder's purchase order acknowledgement or other document, are unacceptable to Bank and may be rejected.

18. The bank reserves the right to contact any Vendor, Client/Bank for clarification or information submitted, to contact current and past customers of the vendor and to use other sources of obtaining information regarding the Vendor, which may be deemed appropriate and would assist in the evaluation

19. Questions/Clarification and Answers

The questions/queries/clarification if any should be reach to bank upto 11/11/2016. The bank will revert with the answers and clarifications in 48 hours.

20. The vendor should service support network at Kolhapur locally and should have installation base in western Maharashtra. The warranty must be three year onsite, vendor has to provide support all the location of the CRM.

21. The bank reserves the right to enter into a contract based upon proposals received without further discussion on such proposals. Accordingly, proposal should be submitted with the vendor's best and competitive price, delivery and service capabilities. Bank may/if require, will negotiate on price with vendor/s.

22. Process of Tender

a)  Tenders will be opened in front of bank’s Hon. Board of Directors/Board Level Committee and Management staff and in presence vendor’s representative. The date of opening of tender document will circulated to all participated vendor by an e-mail and phone call. At the time of opening, bank will open main envelope containing Technical and Commercial bids. Post that, only Technical offer and EMD envelope will be opened. The first scrutiny and selection of eligible vendors for next process will be based on the documents submitted along with tender document.

b)  The Bank will first scrutinize technical offers submitted by vendor to determine whether they are complete and matching with the eligibility criteria and conditions mentioned in tender document.

c)  Post security of offers/tenders, bank will inform eligible for negotiation or any decision that bank may take.

d)  The non-eligible vendors will be informed by fax /e-mail/postal service, EMD of all such vendors will be returned back.

e)  The commercial proposal of only technically eligible vendor/s will be opened in front bank’s management and vendor/s representative. The date of commercial offer opening will be decided as per the convenience of bank and informed to vendor/s through e-mail/fax/phone.

f)  The vendor will be selected as per conditions and criteria mentioned in the tender document.

23. The vendor has to start delivery, installation and commissioning the CRM machines within 1 month from the date of Work Order. The necessary media, documents should be provided by vendor to bank. The vendor has to integrate CRM with payment / ATM switch without any cost to bank.

24. At the discretion of the Bank, there will be acceptance test before delivery inspection as per procedure conducted by the vendor in presence of the bank officials and or its nominated consultants. In case of serious discrepancy in hardware/software supplied, Bank may cancel the entire work order and return the equipment back to the vendor.

25. Payment Terms and Pricing :

i.  Prices quoted should be inclusive of all taxes, octrai duties, surcharge, levis, delivery charges.Taxes should be mentioned separately.

ii.  50 % on delivery and inspection by Bank’s Consultant and Officials.

iii.  50 % on successful installation and inspection by Bank’s Consultant and Officials.

iv.  For installation part of CRM , payment will be made after installation at each branch.

26. The Bank reserves the right to alter the any quantities specified in the tender.

27 . Any publicity by the vendor in which the name of bank is to be used should be done

only with the explicit written permission of the bank.

28. The agreement shall be signed between Bank and the successful Vendor for proper installation, operations and maintenance of supplied material.

29. This tender is subject to standard Force Majeure and the bank reserves the rights to reject one or all tenders without assigning any reason.

30. For any dispute Kolhapur District of Maharashtra will be the sole jurisdiction.

VENDOR’S DECLARATION

This letter must be printed on vendor’s letter head.

Date :

To

The Chief Executive Officer,

The Kolhapur District Central Co-op. Bank Ltd.,

Head Office, Kolhapur.

Sub : Acceptance to the term mentioned in CRM Tender.

Dear Sir,

We undersigned, offer to provide the CRM Systems mentioned in this tender. We are fully aware with tender conditions mentioned in this tender document. In accordance with your tender dated ...... …. We are hereby submitting our proposal, which includes this Technical Proposal and a Commercial proposal sealed under a separate envelope.

We hereby declare that we have read the instructions/conditions mentioned in this tender document and included in the tender document, and abide by the same. We declare that we are binding on process mentioned in the tender document and the decisions made by “The Kolhapur District Central Co-op. Bank Ltd.”

We hereby declare that all the information and statements made in this proposal are true and accept that any misleading information contained in it may lead to our disqualification. We confirm that all personnel and/or details named in the tender will be available to undertake the services.

We undertake, if our proposal is accepted, to initiate the services related to the assignment immediately on signing of contract.

We understand you are not bound to accept any tender and proposal you receive.

Yours faithfully,

Authorized Signature [In full and initials]:

Name and Title of Signatory

VENDOR DETIALS

Annexure 1: Details of the Vendor

Following Compliance Required From Bidder :