This form is to be completed if you are applying for the position of Administrator/Intake Officer.

READ FIRST

Download this form and save as AdminIntakeYour Name. For example: Admin/IntakeJane Smith.Once you have completed and saved this form, email it to .You can save it in MS Word or in pdf format. It should not be longer than eight (8) pages. Ensure you type ‘AdminIntakePosition’ in the email subject line. This is the only document you are to submit.

Please read the duty statement for this position before completing this form to ascertain your interest in the position and ability to comply with job requirements. Please note: the successful applicant is unlikely to possess all listed experience, knowledge and skills in the duty statement.

Please answer each question to the best of your knowledge and as honestly as possible. There are no right or wrong answers and it is not compulsory to answer every question. We have developed this form to enable you to complete this application quickly and easily. The first four pages include short-answer questions; page five is for you to insert referee details; page six is for you to writeyour own comments andthe last two pages are for you to insert a shortened version of your resume. Please keep the tables on the same pages as found in the blank document.

PLEASE ANSWER THE FOLLOWING QUESTIONS

SECTION 1

A / Personal Details / Insert Responses Here
1 / Your Full Name:
2 / Postal Address:
3 / Telephone Number:
4 / Email Address:
5 / Preferred Contact Method:
7 / Date of Birth:
8 / Place of Birth:
9 / Citizenship:
(Please demonstrate your right to work in Australia)
10 / Other Languages Spoken:
B / Your Qualifications / Insert Responses Here
1 / Qualification Title: suitable for this position
2 / Name of Institution:
3 / Graduation Year:
4 / Main Subjects Studied:
5 / Other Qualifications:
C / Your Experience / Insert Responses Here
1 / Years of experience in reception:
2 / Years of experience in administration:
3 / Anyspecialty skills:
4 / Locations in which you haveworked:
D / General / Delete Non-Applicable
2 / Are you prepared to submit a recent National Police Clearance? / Yes/No
3 / Are you comfortable working within the parent-focused ethos of FIN WA Inc.? / Yes/No
EPersonality Descriptors
How would ‘other people’ describe you? Read through the descriptions below and delete words which do not describe you. This means the words remaining describe your personality. Feel free to add in more words you believe other people would say to describe you.
Finish work on time / Approachable / Punctual / Innovative
Work after hours / Bossy / Like change / Focussed
Work well in a team / Dynamic personality / Friendly / Self-Starter
Like to follow policy / Enjoy meeting new people / Confident / Organised
Speak my mind / Like to get out of the office / Enjoy computers / Physically active
Like to be in control / Believe rules need to be challenged / Quiet / Read a lot
Good listener / Enjoy learning new tasks / Tolerant / Eye for detail
Prefer to work alone / Attend extracurricular classes / Perfectionist / Hard working

The following questions ask you to rate yourself. There are no correct answers, nor do you have to respond to each question – but it will assist us to assess your interests, strengths and experience. It is understood the successful applicant will not have experience in all areas.

KEY
1 / Not at all competent / 2 / Not
competent / 3 / Competent / 4 / Quite competent / 5 / Very
competent
F / From not at all competent to very competent, how would ‘other people’ rate you in regard to your skills’ level and ability to provide the following services? / Not at all Very
Competent Competent
Use the yellow text highlight colour key to answer questions / 1 / 2 / 3 / 4 / 5 / N/A
1 / Answering a telephone promptly / 1 / 2 / 3 / 4 / 5 / N/A
2 / Helping people on the phone to feel at ease / 1 / 2 / 3 / 4 / 5 / N/A
3 / Using anintegrated phone system / 1 / 2 / 3 / 4 / 5 / N/A
4 / Arriving at your workplace on time or early / 1 / 2 / 3 / 4 / 5 / N/A
5 / Respectfully listening to unhappy/distressed people / 1 / 2 / 3 / 4 / 5 / N/A
6 / Helping visitors to an office environment feel relaxed / 1 / 2 / 3 / 4 / 5 / N/A
7 / Compiling and submitting reports on time / 1 / 2 / 3 / 4 / 5 / N/A
8 / Quickly responding to written (email) and verbal requests / 1 / 2 / 3 / 4 / 5 / N/A
9 / Maintaining an office environment / 1 / 2 / 3 / 4 / 5 / N/A
10 / Filing paper and digital documents in a logical order / 1 / 2 / 3 / 4 / 5 / N/A
11 / Not speaking about people’s personal issues / 1 / 2 / 3 / 4 / 5 / N/A
G / From not at all skilled to very skilled, how would ‘you’rate your skills in each of the following application programs and digital technology? / Not at all Very
Skilled Skilled
1 / MS Outlook / 1 / 2 / 3 / 4 / 5 / N/A
2 / MS Word / 1 / 2 / 3 / 4 / 5 / N/A
3 / MS Excel / 1 / 2 / 3 / 4 / 5 / N/A
4 / Ms PowerPoint / 1 / 2 / 3 / 4 / 5 / N/A
5 / Accounting software (e.g., QuickBooks, MYOB) / 1 / 2 / 3 / 4 / 5 / N/A
6 / General computer literacy , including networking / 1 / 2 / 3 / 4 / 5 / N/A
7 / Internet surfing (i.e., looking at websites) / 1 / 2 / 3 / 4 / 5 / N/A
8 / Mobile phone technology (i.e., using a mobile phone) / 1 / 2 / 3 / 4 / 5 / N/A
9 / Downloading and installing software programs / 1 / 2 / 3 / 4 / 5 / N/A
10 / Uploading data to intranet sites (e.g., databases) / 1 / 2 / 3 / 4 / 5 / N/A
H / To the best of your knowledge, how aware are you of the following issues?It is expected you will not be very aware of all of them. / Not at all Very
Aware Aware
1 / The Child Protection system in Western Australia / 1 / 2 / 3 / 4 / 5 / N/A
2 / Mental health issues / 1 / 2 / 3 / 4 / 5 / N/A
3 / Drugs, alcohol and other addictions (e.g., gambling) / 1 / 2 / 3 / 4 / 5 / N/A
4 / Domestic violence and abuse in families / 1 / 2 / 3 / 4 / 5 / N/A
5 / Support services available to families / 1 / 2 / 3 / 4 / 5 / N/A
I / In your opinion, how experienced are you in the following areas? Please note: you are not expected to be experienced in all the areas. / Not at all Very
Experienced Experienced
1 / Answering a telephone in a friendly manner / 1 / 2 / 3 / 4 / 5 / N/A
3 / Dealing respectfully and appropriately with people / 1 / 2 / 3 / 4 / 5 / N/A
4 / Providingpeople with information on other services / 1 / 2 / 3 / 4 / 5 / N/A
5 / Maintaining client and member databases / 1 / 2 / 3 / 4 / 5 / N/A
6 / Filing paperwork in appropriate and secure locations / 1 / 2 / 3 / 4 / 5 / N/A
7 / Backing-up digital data and storing off-site / 1 / 2 / 3 / 4 / 5 / N/A
8 / Providing administrative support to colleagues / 1 / 2 / 3 / 4 / 5 / N/A
9 / Assisting with events (e.g. conferences training courses) / 1 / 2 / 3 / 4 / 5 / N/A
10 / Liaising with IT professionals / 1 / 2 / 3 / 4 / 5 / N/A
11 / Explaining software and hardware concepts to people / 1 / 2 / 3 / 4 / 5 / N/A
12 / Recording financial transactions into accounting programs / 1 / 2 / 3 / 4 / 5 / N/A
13 / Managing petty cash / 1 / 2 / 3 / 4 / 5 / N/A
14 / Purchasing consumables and ordering stationery / 1 / 2 / 3 / 4 / 5 / N/A
15 / Adhering to policies and procedures / 1 / 2 / 3 / 4 / 5 / N/A
16 / Complying with quality processes (e.g QA) / 1 / 2 / 3 / 4 / 5 / N/A
17 / Implementing safety requirements (e.g., writing about evacuation procedures and organising signage) / 1 / 2 / 3 / 4 / 5 / N/A
18 / Responding to requests from Indigenous Australians / 1 / 2 / 3 / 4 / 5 / N/A
19 / Assisting people who have disabilities / 1 / 2 / 3 / 4 / 5 / N/A
20 / Following privacy & confidentiality policies and processes / 1 / 2 / 3 / 4 / 5 / N/A

SECTION 2

REFEREE DETAILS

Please insert the names and contact details of three (3) professional referees. Referees should be people with whom you work closely, to whom you report and who report to you. Ensure at least one person’s name is from someone you would classify as reporting to you, such as areceptionist, assistant, secretary or general administration worker. If no-one reports to you, then insert the name of a person of your choice.

PLEASE NOTE: YOU DO NOT NEED TO COMPLETE THIS SECTION NOW. ONLY APPLICANTS WHO MAKE THE SHORT LIST WILL BE REQUIRED TO COMPLETE THIS SECTION. HOWEVER, YOU MAY WISH TO COMPLETE IT NOW IF YOU WOULD PREFER.

Referees will only be contacted once an applicant has made the shortlist.

Referee One / Insert Responses Here / Referee Two / Insert Responses Here
Name: / Name:
Duty Title: / Duty Title:
Organisation Name: / Organisation Name:
Relationship to You (e.g., supervisor, colleague, assistant) / Relationship to You (e.g., supervisor, colleague, assistant)
Office Phone: / Office Phone:
Mobile Phone: / Mobile Phone:
Email Address: / Insert below / Email Address: / Insert below
Referee Three / Insert Responses Here
Name:
Duty Title:
Organisation Name:
Relationship to You (e.g., supervisor, colleague, assistant)
Office Phone:
Mobile Phone:
Email Address: / Insert below

SECTION 3

COMMENTARY

This page has been left blank deliberately. Please write about why you would like this job and anything else you would like to share with us. Do not write more than one page. Thank you.

SECTION 4

ABRIDGED RESUME

This page (p. 7) and the last page (p. 8) of this document have been left blank. Please insert a shortened version of your resume, specifically information on current and past jobs and duties that relate to this position. There is no standard format; however, ensure it is easy to follow and understand. .

Job Application Form: FIN WA Inc. Admin/Accounts/Intake Worker 2013Page 1