COMPLAINT FORM

To
The Branch/Zonal Office/Head Office
Name of the complainant
Address of the complainant
with Telephone No. (if any)
E-mail ID, if any
Account number, if any
Type of Account
Branch / Office
Whether any complaint (Oral/Writing) lodged with Branch/Zonal Office. If yes, date thereof.
Branch/Zonal Office response, if any
Nature of complaint (Please ‘tick’ the appropriate box)
Refusal to open account Unsatisfactory service
Misconduct Harassment
Payment of interest Lack of basic amenities
Delay in payment of pension Others (please specify)
Delay in collection of cheque
Brief particulars of complaint / grievance (optional):
______
Date: Signature of the Complainant

N.B:

It may please be noted that the first point of redressal of complaint in the Bank is the branch and in case you are not satisfied with the response from the branch, you may seek redressal from the concerned Zonal Office. The terminating point of redressal in the Bank is the Head Office. Further, if the complaint remains unresolved even after 30 days, you may then refer the matter to the concerned Banking Ombudsman.