To
The Branch Manager
ICICI Bank
Plot No 13, Community Centre
New Friends Colony-
New Delhi -110025
Sub: Requisition for a dedicated investigation against 3rd part online fraudulent transactions as outlined in the following on my saving account 004601517319
Transaction Date / Merchant / Transaction( billed) amount / Disputed Amount
23/09/2013 / BIL/489925912/ZAAK EPAYMENT SERVIC/40 / Rs 955/- / Rs 955/-
23/09/2013 / BIL/489925825/CITRUS PAYMENT SOLUT/AI D / Rs 1255/- / Rs 1255/-
23/09/2013 / BIL/489925751/CITRUS PAYMENT SOLUT/AI / Rs 1555/- / Rs 1555/-
Dear Sir,
I am terribly shocked with the above transactions and even could have not been able to discover what type of tips and ticks has been applied by an unknown thief who appropriated my personal and sensitive information to initiate above transactions.
It sounds that a fraudster may have stolen enough information about my identity and financial affairs to take over my account or to impersonate me. The fraudster might have gain access to my account after getting through security online, or by teaming up with someone inside the bank that holds my account.
This act of online forgery has been experienced for the first time since I have opened my account about 8 years ago. However I dispute the above transactions as they were fully unsolicited /unauthorized transactions and have asked your phone banking officers immediately, just a few hours later when the transactions were reflected on my saving account to stop payments in order to measure a proactive fraud control as per RBI guidelines. But they have denied for accepting my plea to cease above transactions for payment. This really dampened and forced me to give new light on my decision to immediately cancel my account from your bank in order to keep up my mind in rest and peace.
But I feel that I must first share my above raised concern in hope that you will be bale to help me to investigate the above transactions and let me comprehend to track down who really participated the above transactions and what was the IP logging address from where the above transactions were initiated.
I do hope and trust that you will initiate a very reliable and dedicated measure in the process of the above investigation to sanctify and confirm my mind in the genuineness of my above complaint to finalize the decision in favor of me.
The above request for tracking above transactions as I understand that you have the possibility to reciprocate a dedicated measure of precise and resoluted inquiry which will infinitely be a cause of my further relationship with you and to all of family members who has financial relationship with your bank and they must be prompted to cancel their account from such commercial establishments who are quite unfamiliar to give a safe and secure service from any danger or loss.
I have registered a FIR to our area concerned police station and a hard copy of the FIR is being mailed out under separate mail for your easy reference.
Hoping you can be of help to me
Sincerely
( Akhtar Olvi )
D-104 Street 10 2nd Floor –Flat 8
Zakir Nagar
New Delhi -110025
Registered Mobile No -9311701621
Email :
Dated : September 24, 2013
cc:
1- General Manager –Mr.P.Bhobe
Head Liabilities-ICICI Bank
2- Ms. C. Kochhar
Office of the Managing Director (C/o Nodal Officer)
ICICI Bank Ltd ICICI Bank Towers South Tower, West Wing,
2nd Floor Bandra Kurla Complex
Mumbai: 400 051