Terms of Reference:
Consultancy for contentwriter/producerfor UNICEF intranet
1.Background
UNICEF is set to begin the rollout of its new organizational Strategic Plan for 2014-2017. The Strategic Plan is expected to receive final approval from UNICEF’s Executive Board in September 2013. The Strategic Plan has been through multiple revisions and no further changes are expected.
The Strategic Plan is pivotal for guiding all of UNICEF’s work over the given period. It sets forth the 7 outcomes for which the organization works, and describes the 7 strategies which will be used by all of UNICEF’s more than 130 offices to achieve the outcomes. It also outlines 2 additional imperatives to be applied throughout UNICEF’s work. The Strategic Plan is the result of an extensive process of review, analysis, drafting, negotiation and revision. It now requires clear and vigorous action to embed its vision in UNICEF’s daily work processes.
The 7 outcomes are:
Outcome 1: Health
Outcome 2: HIV and AIDS
Outcome 3: Water, sanitation, hygiene
Outcome 4: Nutrition
Outcome 5: Education
Outcome 6: Child protection
Outcome 7: Social inclusion
The 7 strategies are:
Capacity development
Evidence generation, policy dialogue and advocacy
Partnerships
South-South and triangular cooperation
Identification and promotion of innovation
Support to integration and cross-sectoral linkages
Service delivery
The 2 imperatives are:
Gender equality
Humanitarian action
2.The project: Rollout of the Strategic Plan via the UNICEF intranet
Project objectives
A primary means of accomplishing the rollout of the new Strategic Planwill be the creation of 16 new intranet sites, using both new and existing content – one site each for the outcomes, strategies and imperatives set forth in the Plan and listed above. These sites are expected to form the core of a revised intranet. Certain existing intranet sites will be merged into these new sites, while others may continue as they are at present; thus this project is not an wholesale intranet redesign, rather it is the creation of a new set of core sites. The 16 new sites will be generally very consistent in structure and navigation, to the extent possible given the content required for each.
Establishing these 16 core reference sites will help ensure that the Plan and its approaches will be top-of-mind for all staff, thus helping them to accomplish a vital transition in their work.
Each new intranet site will provide staff with the official guidance they need to do their work, the most relevant knowledge products (documents), and opportunities for interaction (discussion, asking questions, making comments, collaboratively developing content). The consistency in structure and navigation will help new staff and staff changing roles to come up to speed much quicker in their new assignments.
At a later stage, a similar project will be taken on the UNICEF internet (public site); the work accomplished during the current consultancy will be an important building block for that later project, although further information architecture work will also be required at that time.
Content
There are 5 main types of content to be included on the new sites: primary site content (texts placed inline on intranet pages, and providing introductions to themes, topics and other content on the site); guidance (official policy, procedures and other instructions from the organization, to guide the work of its staff; these will be Word, PDF or other documents); knowledge products (research, lessons learned, discussion papers and other documented content, formal or informal, providing detailed knowledge of technical issues and experiences; Word or PDF); communication materials (which are short, engaging products that summarize or convey key points from either the guidance or knowledge products, and which may be 1 page or less as text, or graphics, or even videos); and interaction (discussions, blogs, webinars, contact lists, etc.)
Primary site content, guidance, knowledge products and communication materials will be hosted on the new intranet sites. By contrast, interaction will take place on other platforms (such as on knowledge networking platforms which are separate from the intranet, or on webinar platforms, or through email).
It is anticipated that each new site will have at least dozens of documents as guidance and knowledge products. New content will continue to be added after the ‘launch’ of the sites. The information architecture must provide a strong, flexible framework for accommodating new content.
Project activities
The activities required to achieve the project objectives include the following, which will proceed in parallel to the extent possible:
- Organize the content of the sites, by developing an information architecture (the site structure and navigation, content categories for each site, organization of individual pages within the sites, and supporting navigation to integrate relevant content found on other sites).
- Development of the primary site content: the texts describing and supporting the 7 outcomes, the 6 outputs within each of the 7 outcomes, the 7 strategies, the 2 imperatives, and other content. As time permits, communications materials will also be developed (see above for list of all types of content).
- Identification of already existing relevant content (guidance, knowledge products, interaction) for integration into the new sites.
- Creation of site templates within UNICEF’s SharePoint infrastructure, building out of skeleton site structure, and population of the structure with content.
These activities will take place during September-December 2013 and will be accomplished by a multi-disciplinary project team. Once completed, the sites will be launched. After launch it is expected that considerable additional knowledge content, images, videos, etc. will be added over time by UNICEF staff maintaining the sites.
3.Consultancy objectives
The consultant hired as content writer/producer will support the achievement of activity #2 above, by writing the primary site content (texts to be included on intranet pages). As time permits, the consultant will also produce, or advise on the production of, additional communications materials, such as short (1 page or less) texts, PowerPoint presentations, videos or illustrations. Writing primary site content will constitute the majority of the work. Production or advice concerning additional communication materials will be a small part of the work.
Texts will be written in English (translation will be a separate project).
The consultant is expected to arrive at a strong understanding of UNICEF’s objectives, ways of working, capacities and challenges, in order to create the best possible product. Similarly, the consultant will need to apply creative thinking and strong writing skills to produce succinct texts that effectively introduce complex development topics to readers, and support inline linking to deeper portions of the sites.
Source materials
Source materials will include the Strategic Plan, the detailed Annexes to the Strategic Plan, relevant official UNICEF guidance to be identified and given to the consultant, other UNICEF documentation, and inputs from the project lead and other UNICEF staff involved in the project.
4.Specific activities to be completed
In order to achieve the consultancy objectives described above, the consultant will carry out the following activities.
- Draft primary site content (texts) for each of the 16 sites. Each site will include multiple pages requiring text content; the complete list will be shared with the consultant upon engagement.
- After review and comment by UNICEF staff, revise drafts to produce final texts.
- As time permits, discuss options for creation of additional communication materials with the project lead. Produce/advise on their production.
5.Dates and deliverables
Dates:
Start date: 3 September 2013.
End date: 31 December 2013.
Deliverables:
- Finalized primary site content (texts) for 16 new intranet sites.
- Additional communication materials; details TBD among consultant and UNICEF after engagement.
6.Qualifications required and desirable for the assignment
The consultant must have at least 7-10 years’ experience in professional writing on topics related to international development, or social science, current affairs, business, technology, etc., as well as some experience with writing for online consumption (web or intranet). Experience with production of presentations, videos or graphical communication materials is desirable. Experience with UN/public sector organizations is desirable.
7.Supervision and work arrangements
The assignment will be supervised by the hiring department. Meetings, discussions and work will take place on UNICEF HQ premises in New York. Consultant must bring own laptop. A PC with access to the UNICEF LAN can be set up if required.
8.Travel
No travel is envisaged for this consultancy. Should travel become necessary, it will be undertaken according to UNICEF rules.
How to Apply:
Qualified candidates are requested to submit a daily rate, cover letter, a CV and P 11 form (which can be downloaded from our website at to with subject line “Consultant content writer/producer for UNICEF intranet” by 27 August 2013. Please indicate your ability and availability to undertake the terms of reference above.Applications submitted without a daily rate will not be considered.
Joint applications of two or more individuals are not accepted.
General Conditions of Contracts for the Services of Consultants / Individual Contractors
1. Legal Status
The individual engaged by UNICEF under this contract as a consultant or individual contractors (the “Contractor”) is engaged in a personal capacity and not as representatives of a Government or of any other entity external to the United Nations. The Contractor is neither a "staff member" under the Staff Regulations of the United Nations and UNICEF policies and procedures nor an "official" for the purpose of the Convention on the Privileges and Immunities of the United Nations, 1946. The Contractor may, however, be afforded the status of "Experts on Mission" in the sense of Section 22 of Article VI of the Convention and the Contractor is required by UNICEF to travel in order to fulfill the requirements of this contract, the Contractor may be issued a United Nations Certificate in accordance with Section 26 of Article VII of the Convention.
2. Obligations
The Contractor shall complete the assignment set out in the Terms of Reference for this contract with due diligence, efficiency and economy, in accordance with generally accepted professional techniques and practices.
The Contractor must respect the impartiality and independence of UNICEF and the United Nations and in connection with this contract must neither seek nor accept instructions from anyone other than UNICEF. During the term of this contract the Contractor must refrain from any conduct that would adversely reflect on UNICEF or the United Nations and must not engage in any activity that is incompatible with the administrative instructions and policies and procedures of UNICEF. The Contractor must exercise the utmost discretion in all matters relating to this contract.
In particular, but without limiting the foregoing, the Contractor (a) will conduct him- or herself in a manner consistent with the Standards of Conduct in the International Civil Service; and (b) will comply with the administrative instructions and policies and procedures of UNICE relating to fraud and corruption; information disclosure; use of electronic communication assets; harassment, sexual harassment and abuse of authority; and the requirements set forth in the Secretary General's Bulletin on Special Measures for Protection from Sexual Exploitation and Sexual Abuse.
Unless otherwise authorized by the appropriate official in the office concerned, the Contractor must not communicate at any time to the media or to any institution, person, Government or other entity external to UNICEF any information that has not been made public and which has become known to the Contractor by reason of his or her association with UNICEF or the United Nations. The Contractor may not use such information without the written authorization of UNICEF, and shall under no circumstances use such information for his or her private advantage or that of others. These obligations do not lapse upon termination of this contact.
3. Title rights
UNICEF shall be entitled to all property rights, including but not limited to patents, copyrights and trademarks, with regard to material created by the Contractor which bears a direct relation to, or is made in order to perform, this contract. At the request of UNICEF, the Contractor shall assist in securing such property rights and transferring them to UNICEF in compliance with the requirements of the law governing such rights.
4. Travel
If UNICEF determines that the Contractor needs to travel in order to perform this contract, that travel shall be specified in the contract and the Contractor’s travel costs shall be set out in the contract, on the following basis:
(a)UNICEF will pay for travel in economy class via the most direct and economical route; provided however that in exceptional circumstances, such as for medical reasons, travel in business class may be approved by UNICEF on a case-by-case basis.
(b)UNICEF will reimburse the Contractor for out-of-pocket expenses associated with such travel by paying an amount equivalent to the daily subsistence allowance that would be paid to staff members undertaking similar travel for official purposes.
5. Statement of good health
Before commencing work, the Contractor must deliver to UNICEF a certified self-statement of good health and to take full responsibility for the accuracy of that statement. In addition, the Contractor must include in this statement of good health (a) confirmation that he or she has been informed regarding inoculations required for him or her to receive, at his or her own cost and from his or her own medical practitioner or other party, for travel to the country or countries to which travel is authorized; and (b) a statement he or she is covered by medical/health insurance and that, if required to travel beyond commuting distance from his or her usual place or residence to UNICEF (other than to duty station(s) with hardship ratings “H” and “A”, a list of which has been provided to the Contractor) the Contractor’s medical/health insurance covers medical evacuations. The Contractor will be responsible for assuming all costs that may be occurred in relation to the statement of good health.
6. Insurance
The Contractor is fully responsible for arranging, at his or her own expense, such life, health and other forms of insurance covering the term of this contract as he or she considers appropriate taking into account, among other things, the requirements of paragraph 5 above. The Contractor is not eligible to participate in the life or health insurance schemes available to UNICEF and United Nations staff members. The responsibility of UNICEF and the United Nations is limited solely to the payment of compensation under the conditions described in paragraph 7 below.
7. Service incurred death, injury or illness
If the Contractor is travelling with UNICEF’s prior approval and at UNICEF's expense in order to perform his or her obligations under this contract, or is performing his or her obligations under this contract in a UNICEF or United Nations office with UNICEF’s approval, the Contractor (or his or her dependents as appropriate), shall be entitled to compensation from UNICEF in the event of death, injury or illness attributable to the fact that the Contractor was travelling with UNICEF’s prior approval and at UNICEF's expense in order to perform his or her obligations under this contractor, or was performing his or her obligations under this contract in a UNICEF or United Nations office with UNICEF’s approval. Such compensation will be paid through a third party insurance provider retained by UNICEF and shall be capped at the amounts set out in the Administrative Instruction on Individual Consultants and Contractors. Under no circumstances will UNICEF be liable for any other or greater payments to the Contractor (or his or her dependents as appropriate).
8. Arbitration
(a)Any dispute arising out of or, in connection with, this contract shall be resolved through amicable negotiation between the parties.
(b)If the parties are not able to reach agreement after attempting amicable negotiation for a period of thirty (30) days after one party has notified the other of such a dispute, either party may submit the matter to arbitration in accordance with the UNCITRAL procedures within fifteen (15) days thereafter. If neither party submits the matter for arbitration within the specified time the dispute will be deemed resolved to the full satisfaction of both parties. Such arbitration shall take place in New York before a single arbitrator agreed to by both parties; provided however that should the parties be unable to agree on a single arbitrator within thirty days of the request for arbitration, the arbitrator shall be designated by the United Nations Legal Counsel. The decision rendered in the arbitration shall constitute final adjudication of the dispute.
9. Penalties for Underperformance
Payment of fees to the Contractor under this contractor, including each instalment or periodic payment (if any), is subject to the Contractor’s full and complete performance of his or her obligations under this contract with regard to such payment to UNICEF’s satisfaction, and UNICEF’s certification to that effect.