Teach-back | An ‘Always Event’
Agenda
Upon completion of Part 1: The Basics and Part 2: Teach-back, the participant will be able to:
- Explain the importance of patient activation
- Describe health literacy
- Demonstrate the use of plain language
- Describe teach-back and the ten key elements of teach-back
- Demonstrate effective use of teach-back communication skills
- Develop personal implementation plan for utilizing teach-back
Date:
Schedule / Agenda / Content/Resource /
Part 1: The Basics (90 minutes)
Welcome
(5 minutes) / Overview of Agenda
Discussion
(5 minutes) / What consideration do you give health literacy in your interaction with patients?
Patient Activation
(10 minutes) / · Patient experience
· Patient activation
Discussion
(5 minutes) / Why is patient activation important?
Health Literacy
(10 minutes) / · Health literacy
· Universal communication principlesPlain Language Medical Dictionary
Discussion
(5 minutes) / As healthcare professionals, why should we be concerned about health literacy?
Plain Language
(10 minutes) / · Plain language
· Keep It Simple for Safety video https://www.youtube.com/watch?v=XiBZjpy3ibs
Plain Language Practice
(30 minutes) / Handout: Teach-back Plain Language Practice Worksheet
· Scenario – Heart Failure
· Scenario – Advance care planning
Discussion
(5 minutes) / How can you use plain language?
Wrap-up/Break
Final Discussion
(5 minutes) / · Evaluation
We’ve covered a considerable amount of information today, and I want to make sure that I clearly explained the value of providing relevant patient education. What explanation would you give a provider who questions the benefit of using plain language?
Notes:
Part 2: Teach-back (90 minutes)
Welcome (if needed)
(5 minutes) / Overview of Agenda
Discussion
(5 minutes) / Are you using teach-back?
Handout: Are you using teach-back?
Teach-back
(15 minutes) / · Teach-back
Handout: 10 Elements of Competence for Using Teach-back Effectively
· Teach-back video
http://www.youtube.com/watch?v=2N0gCzdVFnM
Discussion
(5 minutes) / What is teach-back and several key elements of teach-back?
Teach-back Practice
(35 minutes) / · Teach-back and coaching practice
Scenario – Advance Care Planning
Handout: 10 Elements of Competence for Using Teach-back Effectively
Discussion
(10 minutes) / How confident are you about using teach-back?
Handout: Conviction and Confidence Scale
Discussion
(5 minutes) / How will you incorporate teach-back into your care for your patients/residents?
Resources
(5 minutes) / · Always Use Teach-Back! website
http://www.teachbacktraining.org/
Discussion
(3 minutes) / We’ve covered a considerable amount of information today, and I want to make sure that I clearly explained the value of teach-back. What benefits does utilizing teach-back provide patients/residents?
Wrap-up
(2 minutes) / · Wrap-up
· Evaluation
Notes: