TANGENTYERE COUNCIL

POSITION DESCRIPTION

Position Title Tenancy Support Program Worker

DivisionSocial Services Division

ClassificationLevel 3

Job Holder Vacant

Prepared By Richard Farrell June2016

Staff reporting to position Nil

  1. Position Summary

The Tenancy Support Program works with tenants in the Alice Springs Region, to identify issues that may be affecting their ability to maintain their tenancy.

Through educative strategies; connection to appropriate services and case management and support, the TSP worker will build relationships with residents that support them to navigate their rights and responsibilities as Territory Housing tenants.

  1. Responsibilities
  1. Delivery of case management service to identified clients.
  2. Maintain confidentiality in relation to individual clients.
  3. In collaboration with clients provide referrals to appropriate services
  4. Good record keeping and data collection
  5. Comply with all legislative, funding and organisational policies and procedures
  6. Work collaboratively with Territory Housing sub-contractors and other service providers.
  1. Major Accountabilities

ACCOUNTABILITIES / PERFORMANCE INDICATORS
1.Delivery of a case management service to clients.
  • Client files are keptup to date.
  • Each client has a case plan.
  • Clients are included in the case management process ie.development of case plans
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  • Client files are current and up to date.
  • Case Management training provided for TSP staff.
  • Case management processes are used.
  • Professional development opportunities undertaken.

2.Maintain confidentiality in relation to individual clients.
  • Tangentyere Councils policies and procedures relating to client confidentiality are understood and implemented.
  • Client information is handled with the sensitivity.
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  • Client hard copy and e-files are treated confidential documents.
  • Client information is stored appropriately.

3.In collaboration with clients provide referrals to appropriate services.
  • Advice and assistance in identifying the appropriate agencies provided to clients who need additional services.
  • Appropriate referrals offered to clients
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  • A comprehensive case plan identifies where a client may need additional support from other agencies.
  • Referrals by TSP staff made to appropriate agencies.
  • Client receive additional services where required.

4.Good record keeping and data collection
  • Client files are kept up to date and tidy.
  • The SHIP database is used to manage client files and case management plans.
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  • Case notes are made in a timely manner.
  • The SHIP database is understood and used to manage clients.

5.Comply with all legislative, funding and organisational policies and procedures
  • Tangentyere Council policies and procedures understood and are used in practise.
  • Knowledge of housing legislation and rules and regulations are maintained.
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  • Relevant Tangentyere Council policies and procedures are followed.
  • NTG Territory Housing tenancy rules are understood and followed.

6.Work collaboratively with Zodiac Services, Territory Housing and other service providers.
  • Develop a good working relationship with housing sub-contractor.
  • Develop a good relationship with Territory Housing.
  • Have a good understanding of what services are available within the Alice Springs region and at Tangentyere Council that may be able to support your clients or provide assistance to them.
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  • Good work relationships are maintained with other services ie. procedures and protocols are followed
  • Meetings are attended where applicable
  • Appropriate referrals are placed for clients with necessary services.
  • Clients are linked in with services as necessary.
  • Joint case management is used where appropriate.

  1. Relationships

Internal

  • TSP Team Leader
  • Access to Education Division
  • Integrated Case Management Team
  • Tangentyere Family Support Workers
  • Tangentyere Aged Care Services (TACS)
  • Social Services Manager

External

  • Dept of Housing
  • Zodiac Business Service
  1. Competencies
  • Strong interpersonal skills
  • Good organisational skills
  • Good admin and written skills

Tangentyere Core Competencies

  • Commitment
  • Teamwork
  • Communication
  • OHS
  • Cultural Awareness
  1. Qualifications and Selection Criteria
  • Relevant experience and /or qualifications in community health, housing, life skills, support work etc.
  • Ability to work in arespectful manner across a culturally diverse team and client base.
  • Ability to work independently and within a team environment
  • Capacity to maintain confidentiality at all times.
  • Strong communication skills.
  • Knowledge, sensitivity and understanding of Aboriginal law and culture
  • Computer skills in Microsoft office, internet
  • Driver’s Licence, Police Check
  1. Verification

This section verifies that the position holder and the manager have read the attached position description and are satisfied that it accurately describes the position.

Position Holder:Name:

Date Effective:

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Manager:Name:

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