Table of Content
1. SECTION 1 – INVITATION TO BID 5
2. SECTION 2 – 12
2.1. DISCLAIMER 12
2.2. CONFIDENTIALITY 12
2.3. COST TO BE BORNE BY BIDDERS 12
2.4. NO LEGAL RELATIONSHIP 13
2.5. ACCEPTANCE OF TERMS 13
2.6. DISQUALIFICATION 13
2.7. TERMS & CONDITIONS 13
3. SECTION 3 - INSTRUCTIONS FOR BIDDERS (IFB) 14
3.1. GENERAL INTRODUCTION 14
3.2. CONSORTIUM 14
3.3. COST OF BIDDING 15
3.4. CONTENT OF BIDDING DOCUMENT 15
3.5. CLARIFICATION OF BIDDING DOCUMENT 15
3.6. AMENDMENT OF BIDDING DOCUMENT 16
3.7. CONFIDENTIALITY 17
3.8. COMPLIANCE WITH ALL APPLICABLE LAWS 18
3.9. LANGUAGE OF BID 18
3.10. FORMAT & SIGNING OF BID 18
3.11. DOCUMENTS COMPRISING THE BID 19
4. SCOPE OF WORK 20
5. ELIGIBILITY CRITERIA 25
6. TECHNICAL EVALUATION 26
7. FUNCTIONAL SPECIFICATIONS 27
8. TECHNICAL SPECIFICATIONS 34
8.1. TABLET SPECIFICATIONS: 34
8.2. HANDHELD DEVICE SPECIFICATIONS 34
8.3. SPECIFICATIONS FOR DEVICES AT BRANCHES: 36
9. HARDWARE & SOFTWARE SPECIFICATIONS 37
10. TERMS & CONDITIONS OF CONTRACT (TCC) 38
10.1. DEFINITIONS : 38
10.2. OTHER CONDITIONS : 39
10.3. FOR THE SYSTEM & OTHER SOFTWARE, THE FOLLOWING WILL APPLY : 40
10.4. MAINTENANCE SERVICE 40
10.5. TRAINING 40
10.6. PAYMENT 41
10.7. PRICES 41
10.8. CONTRACT AMENDMENTS 41
10.9. ASSIGNMENT 41
10.10. LIQUIDATED DAMAGES 41
10.11. FORCE MAJEURE 41
10.12. TERMINATION FOR CONVENIENCE 42
10.13. RESOLUTION OF DISPUTES 42
10.14. TAXES & DUTIES 42
10.15. PATENT RIGHTS/ INTELLECTUAL PROPERTY RIGHTS 42
10.16. REPEAT ORDERS 43
10.17. ADHERENCE TO STANDARDS 43
10.18. RIGHT TO CONDUCT AUDIT 43
10.19. NON – SOLICITATION 43
10.20. NO EMPLOYER – EMPLOYEE RELATIONSHIP 44
10.21. VICARIOUS LIABILITY 44
10.22. SUBCONTRACTING 44
10.23. AUTHORISED SIGNATORY 44
10.24. RIGHT TO REJECT BIDS 46
11. OTHER TERMS AND CONDITIONS (OTC) 46
11.1. CONTRACT PERIOD 47
11.2. ACCEPTANCE TESTS 47
11.3. UPTIME 47
11.4. PENALTIES FOR NOT ACHIEVING VARIOUS ACHIEVEMENTS OF RFP 48
11.5. PROJECT REPORTING 49
11.6. INDEMNITY 49
11.7. SCHEDULE OF IMPLEMENTATION 50
11.8. SERVICE LEVEL AGREEMENT 50
12. PAYMENT TERMS FOR OPEX MODEL 51
13. PAYMENT TERMS FOR CAPEX MODEL- PLEASE ADD. 52
14. COMMERCIALS 52
14.1. BID PRICES 53
14.2. BID CURRENCIES 53
14.3. BID SECURITY 53
14.4. PERIOD OF VALIDITY OF BIDS 53
14.5. SEALING & MARKING OF BIDS 53
14.6. DEADLINE FOR SUBMISSION OF BIDS 54
14.7. LATE BIDS 55
14.8. MODIFICATION & WITHDRAWAL OF BIDS 55
14.9. OPENING OF TECHNICAL BIDS BY THE BANK 55
14.10. PRELIMINARY EXAMINATION 55
14.11. CONTACT THE BANK 56
14.12. BANK’s RIGHT TO ACCEPT ANY BID & REJECT ANY/ALL BIDS 57
15. BID FORM, PRICE SCHEDULES AND OTHER FORMATS (BF) 58
16. ANNEXURE --I 59
17. ANNEXURE – II 60
18. ANNEXURE – III 61
19. ANNEXURE – IV 63
20. ANNEXURE – V 67
21. ANNEXURE – VI 68
22. ANNEXURE – VII 69
23. ANNEXURE – VIII 70
24. ANNEXURE – IX 71
25. ANNEXURE – X 73
26. ANNEXURE – XI 74
27. ANNEXURE – XII 76
28. ANNEXURE – XIII 77
29. ANNEXURE – XIV 78
1. SECTION 1
1.1 – INVITATION TO BID
This Request for Proposal (RFP) is to invite proposals from eligible bidders for providing end-to-end solution for technology based Financial Inclusion Solution (FIS) for The Idukki District co-operative Bank Ltd. (IDCB).The solution should include the following:
a) Offline/Online on-Boarding/Customer account opening using Aadhaar based authentication.
b) Offline/Online on-Boarding/Customer account opening using e-KYC features for manually submitted documentation.
c) Devices / Software for the above purposes working on Tablets/ Handheld terminals
d) Online card based transactions for cash receipt/payment/balance enquiry/statement of account etc. based on NPCI standards.
e) Integration of the solution to backend core banking solution working in The IDCB Hosted Card Management System and other card based transaction services for Rupay Cards.
f) Software management of the business correspondents (BC’s) including commission calculation, (It is assumed that the BC’s will be appointed and managed by the bank)
g) Integrated device management system
The proposal envisages bid for outright purchase and alternatively on per transaction basis.
For the purposes of this proposal, it is envisaged that there will be 300 individual BC’s attached to the above.This is to be implemented in the service areas of branches of the IDCB. The Bank desires to implement the FI in different service areas the IDCB as per the terms & conditions of RFP. Proposed financial inclusion initiatives are to be implemented in the following Branches.
SR. No. / Name of Bank / state / Name of theBranches / Districts
Covered / Address of Head
Office
1 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / ADIMALY / Idukki / Head Office,Idukki Colony .P.O,685602
2 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / ADIMALY EVG
3 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / ANAKKARA
4 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / CHEMMANNAR
5 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / CHERUTHONY
6 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / ELAPPARA
7 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / IDUKKI
8 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / KALIYAR
9 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / KAMBILIKANDAM
10 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / KANJAR
11 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / KANJIKUZHI
12 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / KARIMANNOOR
13 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / KARIMKUNNAM
14 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / KATTAPPANA EVE
15 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / KATTAPPANA MAIN
16 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / KUMILY
17 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / KUMILY EVE
18 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / KUNCHITHANNI
19 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / KUTTIKKANAM
20 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / LABBAKADA
21 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / MANGATTUKAVALA
22 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / MANKULAM
23 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / MUNDAKAYAM EAST
24 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / MUNDIYERUMA
25 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / MUNNAR
26 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / MUNNAR EVE
27 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / MURIKASSERY
28 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / MUTTOM
29 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / NEDUMKANDAM
30 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / NEYYASSERY
31 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / POOPPARA
32 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / RAJAKKAD
33 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / RAJAKUMARY
34 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / SANTHANPARA
35 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / THANKAMANY
36 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / THODUPUZHA M&E
37 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / THODUPUZHA MAIN
38 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / THODUPUZHA TOWN
39 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / THOPRAMKUDY
40 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / UDUMBANOOR
41 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / UPPUTHARA
42 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / VANDANMEDU
43 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / VANDIPERIYAR
44 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / VATTAVADA
45 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / VAZHATHOPE
46 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / VAZHITHALA
47 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / VELLIYAMATTOM
48 / THE IDUKKI DISTRICT CO-OP LTDBANK LTD / Kerala / WEST KODIKULAM
The proposals should be submitted or send to the following address on or before
5 pm , 10-05-2015.
General Manager
Idukki District Co Operative Bank
Head Office
Idukki Colony P O
Idukki -685602
* NOTE I:
Please note that all the information desired needs to be provided. Incomplete information may lead to non-selection
1.2.REQUIREMENTS AND GENERAL TERMS & CONDITIONS
1. The prime requirement of the bidder (herein after may be mentioned in this document
as ‘bidder or company’) is that the bidder must be capable of installation of the solution
requested for.
2. The bidder company must have taken up and successfully completed similar work in other banks.
3. The Bidder Company should agree to support the IT Cell of the bank for a period of
years (Three years) for upkeep of installations, till completion of warranty, after implementation.
4. The Bidder Company should have their focus on the relevant field in the IT industry.
5. The Bank reserves the right to reject in its discretion any or all proposal(s) received without assigning any reason.
10. Bidders should submit Earnest money deposit of Rs. 25000/-. The EMD amount should be submitted alongwith the completed Proposal form as DD favouring the General Manager, The Idukki District Cooperative Bank, Idukki. Proposals without EMD amount will be rejected. Those who download the RFP documents from the website will be required to submit a DD of Rs. 5000/- (Rupees Five thousand only) towards the cost of the tender document. The cost of tender document is non refundable. The EMD amount should be submitted along with the completed proposal as DD favouring the General Manager, The Idukki District Cooperative Bank, Idukki.
12. The EMD of the successful bidder shall be adjusted against the final bill after the installation of the solution, The EMD shall be returned to all other bidders within two weeks of finalisation of the contract.
13. Proposals will be opened in this office on 10-05-2015--- and the bidders or their authorized representatives may be present at the time of opening of the proposals. The number of authorized representatives that may be present for any bidder is limited to a maximum of two. Proposals should be submitted in a sealed cover as indicated below:
a. Part I: Earnest Money Deposit
b. Part II: Technical bid
c. Part-III Commercial bid
The sealed Proposal of the bidder company will be opened and verified for correctness of enclosures in the presence of the representative of the bidder company. The Proposals will be evaluated by the TECHNICAL COMMITTEE of the bank for its technical correctness. The commercial bid of the technically qualified bidders will then be opened and evaluated.
The shortlisted companies after the Technical evaluation and commercial evaluation will be called for detailed discussions and negotiations on the same day. The quotes of the bidder companies will not be made openly available till completion of evaluation, discussions and negotiations with the shortlisted companies.
14. The Proposals of the bidder companies, who are not represented at the opening of the Proposal, will be opened and verified by the Bank in-absentia. The companies can obtain the result of such Proposals afterwards from the bank in person after fixing up an appointment with the bank.
15. Proposals received after due date and time would be ineligible to compete in the process.
16. Corrections/overwriting in the Proposal document should be avoided. In case of any discrepancy between the amount in figures and in words, the concerned bid will be cancelled.
17. The technical and commercial bid must be in line with specifications and conditions required for the Proposal. However, proposals with better technology and competitive advantage will be given due weightage and preference.
18. The delivery of all equipments / Software/Services shall be accepted only after inspection and approval of the equipments/Software/Services by this office. Inspection charges if any shall be borne by the company only and this office shall make no extra payment for this.
19. The techno-commercial bid would be inclusive of all taxes, duties, surcharge(s) etc.
20. 10% from total contract amount will be withheld as Security Deposit . The bidder company should submit a Bank Guarantee of 5 % of Total Bill amount for the entire contract period of 5 years and 5% of total contract amount will be withheld as Security Deposit for one year of the warranty period subject to services provided during the first year.
21. The proposal must meet all the requirements as mentioned in this document. Any inadequacy in the given requirements will disqualify the bidder company to be shortlisted during the evaluation process.
22. On acceptance of Proposal and issue of purchase order by the bank, the project plan to be submitted by the bidder company in response to the purchase order and should strictly be adhered to otherwise; the bank reserves the right to cancel the acceptance of the proposal . In case the order is not executed within the stipulated period, bank will be at liberty to select other sources, and to forfeit the EMD of the Proposer.
23. Bank reserves the right to procure the Hardware equipments for the implementation of the solution from the local vendors if the quote from the selected solution vendor is not find reasonable.
1.3 SHEDULE OF RFP EVENTS
Last date for requesting any clarification / 18-04-2015Pre-Bid call for clarification of interested proposer Bidders for response to clarifications (queries to by 18-04-15. / 18-04-2015
Last Date and Time for Receipt of proposals at Idukki District Co Operative Bank Address as given below / 25-04-2015
Date and Time of opening of Technical Bids / 27-04-2015 (revised to 10-05-2015)
Date, Time Place of opening of Price Bids for Technically Qualified Bidders / 27-04-2015, 11 am (IDCB ,HO)
Revised to 15-05-2015.
Contact Person / Manager-IT
Idukki District Co Operative Bank
Head Office
Idukki Colony P O
Idukki -685602
Address for Communication and submission of bid. / The General Manager
Idukki District Co Operative Bank
Head Office
Idukki Colony P O
Idukki -685602
Bank reserves the right to make changes in the RFP document with respect to clauses, dates and timelines mentioned in this RFP which will be communicated by placing the same as corrigendum on Bank’s web-site any day prior to the opening.