Supporter Development Co-Ordinator Fundraising Department

SUPPORTER DEVELOPMENT CO-ORDINATOR – FUNDRAISING DEPARTMENT

MSF UK

LONDON BASED – FULL-TIME

MEDECINS SANS FRONTIERES

Médecins Sans Frontières (MSF) is a leading international medical relief organisation, dedicated to providing expert medical care to people at times of conflict or disaster. In over 70 countries worldwide, MSF provides both life-saving emergency relief and longer-term assistance to make healthcare services available to the most vulnerable or excluded communities.

MSF's aim is to provide impartial medical assistance, on the basis of need alone, regardless of ethnic origin, gender, creed or political affiliation. To maintain its independence from political interference, MSF relies on donations from individuals around the world. This private funding gives MSF the freedom to respond to the greatest needs as fast as possible.

As medical professionals, MSF volunteers have a duty to try and protect their patients from violence and abuse. MSF often chooses to speak out on violations of humanitarian law against civilians in conflict, refugees and other vulnerable groups, in an attempt to bring these situations to world attention.

MSF-UK is one of 24 offices and operational centres (OCs) in Europe, America, Asia and Australasia, pooling funding, expertise and staff for field operations. There are currently six departments within the UK office, (fundraising, communications, finance, programmes, medical unit and human resources) as well as an office in Dublin.

MSF-UK’s income for the year 2012 was in excess of £23million with over 87% of this being spent directly on MSF’s overseas field programmes. The UK office currently has around 60 full time staff working in the London office and placed 174 medical & non-medical staff to work in projects in the field during 2012. The staff in the UK office are dynamic and enthusiastic, all very committed to the aims of MSF and not afraid of “mucking-in” when necessary.

FUNDRAISING DEPARTMENT

The Fundraising Department raises private income for MSF field operations globally, and to cover MSF’s administration costs in the UK. Donations spontaneously generated by awareness of MSF’s work are also managed by the Fundraising Department. In 2012 a team of ten raised just over £23 million, which includes nearly £10 million from regular donations.

Our goal is to build support by bringing supporters closer to the people that MSF assists, and the medical action that private donations make possible. MSF UK prides itself on the accessibility of the Fundraising team to our supporters and the provision of excellent supporter care; this is central to the philosophy of the team. The Fundraising Department actively raises funds from the public, recruiting and maintaining this support through direct marketing campaigns, created in partnership with professional agencies. The fundraising department works very closely with the communications department, which ‘houses’ MSF’s small but dynamic digital team.

JOB PURPOSE

To assist in the planning, delivery and administration of MSF’s individual giving programme. This includes donor recruitment, retention, re-engagement and regular giving to ensure long-term donor loyalty.

To be the focal point for all legacy enquiries and correspondence.

This role is supported by the Campaigns Manager and Supporter Development Executive.

Reports To: Campaigns Manager

MAIN DUTIES AND RESPONSIBILITIES

Under the guidance of the Campaigns Manager, manage and develop all fulfilment requirements, processes and administration for campaigns and supporter administration letters to maintain supporter loyalty and giving. Manage the agency relationships involved in these processes.

Support the Campaigns Manager with legacy fundraising and its appropriate inclusion in donor communications. Assist with administrative tasks for legacy fundraising. Build and maintain excellent relationships with legacy pledgers and enquirers, responding promptly and well to their enquiries.

Work with the Supporter Development Executive to understand and review both external and internal data processes to ensure every donor receives good stewardship.

Assist in developing and monitoring supporter loyalty campaigns, including sourcing and collating creative materials, assist in producing creative briefs and monitoring creative through approval processes. Supporting print and mailing production. To deliver a relevant level of information to internal/external partners and suppliers to achieve effective outcomes

Support the recruitment of regular givers through telemarketing and SMS donations. Administer all SMS donation data inbound and outbound.

Work to support the Campaigns Manager and Supporter Development Executive to plan and deliver new innovative fundraising opportunities.Co-ordinate a number of ongoing projects to supporters.

Assist with the monitoring the performance of direct marketing campaigns and produce reports. These reports are to include, reporting on performance, learning from testing and recommendations for future projects.

Working closely with the Supporter Development Executive and database team assist in developing segmentation specific to our supporters to achieve an integrated approach to campaigns

Monitor competitor activity and sector developments to inform your projects and bring the external learning back to the team.
Build strong internal relationships with colleagues in Supporter Services, Database Services, Major Gifts team and colleagues in the Communications team.

GENERAL DUTIES AND RESPONSIBILITIES

To work as a full member of the fundraising team, handling telephone calls from supporters (such as enquiries, changes of address, amendments to regular donations etc) and assisting with fundraising projects as and when required.

To maintain a commitment to the aims and values of MSF through proactive involvement in, and attendance at, MSF UK and wider movement operational activities where required.

PERSON SPECIFICATION

• Experience working in the UK charity sector, in a fundraising capacity, and/or direct marketing with responsibility for customer relationship. (Desirable).
• Good planning skills with an ability to carry out different tasks simultaneously and prioritise time and resources accordingly.
• Good interpersonal skills and an ability to build relationships with internal and external contacts.
• Accuracy, combined with good attention to detail.
• A systematic and organised approach with an ability to follow things through.
• Flexibility to take on other related tasks combined with a willingness to learn.
• Good written and oral communication skills.
• Educated to A level standard or equivalent
• Proven ability to work independently within a team environment.

• Fluency in written and spoken English
• Ability to travel domestically and internationally including to MSF field projects
• Commitment to the aims and values of Médecins Sans Frontières
• Candidates must have the right to work in the UK

MSF UK

TERMS AND CONDITIONS:

This is a full-time position, and the requirement is to work 40 hours a week.

The salary for this post will be £23,652 (including London Weighting).

Current Benefits at MSF UK

SALARIES

MSF UK pays the salaries into the bank account on the 21st of each month.

FLEXITIME SCHEME

MSF UK operates flexi time. The daily requirement is to work 8 hours plus half hour for lunch with core hours between 9.30am-5.00pm and flexi time periods between 8.30am – 9.30am and 5.00pm-6.00pm.

ANNUAL LEAVE

The MSF UK holiday (annual leave) year runs from 1st January to 31st December.
Annual entitlement for full-time staff is 28 days per year in addition to bank holidays.

SICK LEAVE

On completion of the probationary period, employees of MSF UK receive additional benefits though our Group Income Protection Scheme and Group Life Scheme which is equal to 4 x the individual’s salary on death while employed.

PENSION PLAN

On completion of the three-months probationary period, employees of MSF UK will be enrolled into MSF UK’s Group Personal Pension Scheme. MSF UK will make an employer contribution equivalent to 10% of the employee’s gross salary. In addition, employeesare encouraged to make employee contributions.

DEVELOPMENT OPPORTUNITIES

MSF UK has an annual performance review process in place during which individual development needs are discussed and training needs identified.

HOW TO APPLY – THE RECRUITMENT PROCESS

Please send your CV, a covering letter, and the Monitoring Form by the closing date via e-mail to

Closing Date: 10/2/14

Interviews: 20/2/14 and 21/2/14

Your CV should outline your skills and experience, and include contact details of two referees. We will not take references until a job offer has been made.

Your covering letter is the most important part of your application.It should be used to tell us how you meet the selection criteria listed on the person specification. Draw particular attention to experience, skills, achievements and knowledge gained in past employment or other activities which are relevant to the job. It may be easiest to use the headings relating to the requirements detailed in the person specification and demonstrate how you meet them.Please ensure your covering letter is no more than 2 pages long (2 sides of A4).

The Monitoring Form helps us to monitor the effectiveness of our Equal Opportunities Policy. The information is detached from the form before short-listing and kept confidentially within the HR Department.

As we receive a large number of applications for our advertised vacancies we are unable to respond to those applicants who have not been shortlisted and we apologise for this in advance. If you do not hear from us within a week of the closing date please assume that you have not been shortlisted.

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